Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
we are close to purchasing a space kitchen. so far we are impressed with the company. does anyone have a space kitchen in the edinburgh area and would you be willing to let me see it?
thanks ailsa
We recently bought a house and decided to replace the kitchen due to knocking out a wall and extending the kitchen, the kitchen we had looked quite new still, but as the house was vacant when we purchased we had not idea where it had come from, when we removed some of the units for the builders to take down the dividing wall, we found the paperwork for the kitchen under one of the draws, it had been fitted in 2003 by space kitchens, I decided to google them as had never heard of them before and read most of the negative comments, we had had quotes to replace the entire kitchen and obviously this would have costed quite alot of money, I decided that if the price wasnt too bad maybe we should just add to the units we already had just to cut costs, I would say that the units were in very good cond and I was quite surprised that they were 7yrs old as looked almost new, on reading the comments about space kitchens I was very wary of ringing them for a price for extra units, but thought I would try, I rang the quote number from the internet and they gave me a customer service number I dealt with someone called Chris and then John, they gave us a really good price for the extra units, I would say equivalent to Homebase/Howdens prices we had already been quoted for, but the quality of the units In my opinion was better , I paid for the order by credit card as did worry after reading the comments wether we would get anything, less than a week later, everything has arrived and I am really pleased with the way they have dealt with the order, delivery men were very good too. Obviously we have not had a plan drawn or a salesman round so cant comment on that, but all in all my dealings with space kitchens have been no hassle and they were very helpful, also we have saved money.
These fools are still at it! I have been phoned 5 times since my last post and offered a new kitchen, including being told my post code area has been selected for a special offer. This despite politely declining the first time and telling them that I am not interested in dealing with Space Kitchens. They are either very pushy or pretty dumb - I'm guessing the latter! Also, I see positive posts for the company on this site soon after negative feedback from customers. Is it just me or does Space get its staff to do tailor-made blags?
Received an unsolicited phonecall from this bunch. As I'm registered with the Telephone Preference Service I asked where they'd got my name and detatls from. I was told it was a "national database".
I asked for details of which list they'd used and who had supplied it. I was then transferred to a "day manager" called Rick. He told me he couldn't tell me where the list was from. I asked him for the address of the company. Having told me he didn't have it - this is the "day manager" overseeing the team of telesales reps - he offered to get it and asked me to hold on a moment. He appeared to go away but after 10 seconds, he hung up the phone.
Now, if you want to deal with such a bunch, then it's up to you.
as far as I'm concerned, if they call again, I'll be happy to arrange an appointment for their representative - and then tell him / her I'd been happy to waste their time, just as mine had been wasted.
And Rick, if you should see this, be aware that putting the phone down on someone doesn't actually make things go away.
BEWARE:
Many of the short positive comments on this site relating to Space Kitchens have been put here by employees of the company.
Jinty for example has also put comments on the weatherseal site - a sister company of Space Kitchens.
Do not believe what they say.
As a test, take a positive post and click on the poster's name. see where else they've posted. You'll see I'm right.
I had my kitchen replaced by Space 4 years ago and it's still liiking great. I was recommended to them from my neighbour who had his kitchen replaced a few months earlier. The work was carried out over 2 days by a very hard working chap - sorry can't remember his name- who travelled through from Glasgow. He got on with his work and cleared up too! Would and have recommend to anyone willing to listen!
my partner and I got a kitchen in april, we were very happy with the service that we received. the designer who came out was very helpful, he desiged the kitchen to suit our needs, and was within our budget.
We got our kitchen fitted a few weeks after we had ordered it, we are very happy with the work that has been carried out.
Got this company when looking for a new kitchen. A big mistake! When I refused a knocked down price the sales person got very, very aggressive and abusive. If you read the blogs on moneysaving expert.com you will get honest feedback from several individuals. DON'T GO ANYWHERE NEAR THIS BUNCH OF COWBOYS!!! Concerning that they have no showrooms, no office addresses for branches, and no phone numbers that work. AVOID AT ALL COSTS!!
My father ordered a kitchen from space kitchens back in October, After seeing how much they wanted to charge him for it we cancelled it. Although you are supposed to get 7 days to cancel your order they made sure that they had delivered the kitchen within 3 days of him placing that order. They tried hard to make us change our mind offering further discounts etc. They did eventually come and collect the kitchen but it took a further 2 weeks. My father is not in good health and has suffered several mini strokes which has affected his mental health. We told space kitchens this several times and asked for him to be removed from there calling list which they said would happen. I was disgusted to find last week that they are still hassling him and we have just had to cancel another kitchen which was exactly the same as the previous one but another £1000 had been added to the cost. The total amount they wanted for the kitchen was £11,000 they also had him take out finance, bearing in mind my father is 67 the amount wouldn't have been paid off until he was 81 the total amount being £24,000. This price was for a cooker,hob and extractor. Sink and taps and about 6 cupboards and a worktop. There was a small amount of electrical work that had to be done. I had a kitchen fitted 2 years ago by a small independent trader, my kitchen is twice the size of my fathers and it only cost me £7,000. Please be aware anyone thinking of placing an order with Space Kitchens They rip you off and will keep on hassling you.
I also worked for space as "designer" and I can agree with most of what the other rep had to say about the selling part. We were told to lie about certain aspects and did have to be 4 hours at each call. The terms for the hp are shocking and shouldnt even be considered but as a rep I also purchased a kitchen mine should have been 16.000 I paid 3.500, company still made money on it!!!! I love my kitchen and 3 years later everything is still working and looking good, apart from downlights. If you do buy do not take hp go to bank and get a loan, rates are better. Credit card is even better!!! Cash is the best way to do it. Dont pay more than 7,000 you will be able to buy top range for this price and if you dont want to buy one dont have anyone in. some reps can be nasty if you wont buy!!! Reps have to call managers to prove time spent in your home or they wont be paid!!! Reps also recieve more comission if you take hp. product good, sales reps not so if you dont get one with any morals!!!!
After having been sold a kitchen then have the wrong one turn up but being told i would have to pay extra for the one i wanted because i'd signed my contract!! They then took 3 attempts to install it and i found that where they'd damaged parts of the finish they used normal wood filler to try and conseal it! WORSE PART TO COME, they offered me £250 compensation for all their mistakes and i wasnt in a position to goto small claims court so i accepted. Since then, i discovered that they change the interest rate on our contract by telling us that some of the info on the form was wrong, so we signed it again and found our selves on nearly 30% APR. Now the worst part... the electrics neary set fire to my house, the plumber that cut holes in my walls behind the kitchen cabinets damaged my ring main and my MCB started to trip out 4 years later. after a cloud of smoke came from behind the cabinet, i pulled it off and found the wall, cabinet and wire was burnt and completely black. I rang and they told me that it was friday afternoon and what did i expect them to do! after this their general manager for installations rang me back to tell me they'd only fix it if i agreed to pay them. Ths was after the electrical inspecter (who isn't registered with the NIC EIC as he said) who tested the installtion origionally came back tested it, appologised and said he's be back the next day with a workman from Space to fix it. The next day I rang to see where they were and I was told the inspectors report says that i purposely damaged the cable to try and get a new kitchen. when i said i just wanted it fixing and that it was unbelievable to hear this, i was told that they dont supply my kitchen anymore and that i'd have to buy a new one but they'd happily send a sales person around to quote for a new one!! These people seem to enjoy recking peoples lives and seem to enjoy it, i can always hear the cheerfulness when they tell me this stuff. They really are just wind up mearchants except for when its face to face!! I still haven't had it fixed and the company keep telling me that they don't care and i can try to take them to court but they are going into recievership and so aren't worried! My bggest annoyance is that I keep trying to post on this site to warn everyone and my post keep getting deleted! if Space Kitchens don't like these comments let them take me to court for Slander, I dare you!!
had space kitchens out to give me a quote very nice chap looked very professional and knew what he was talking about told him what i wanted and he was able to do it for a reasonable price thinking about going ahead with it
it seems to me like someone on this website has been sacked from this company and is very bitter my advice would be go and get a job and stop slagging off a good company i.e GET A LIFE
i have had my space kitchen for 3 years now my brother has just got one fitted too he got the modern red units am sooo jealous i went for the country style kitchen he had the same experiance as me no problems fitters were great very happy
Came onto this site before we decided to get a kitchen.Couldn't find one company with rave reviews.Seen exsalesdesigners comments and thought i would not use the company.My wife talked me round and asked me to call space for a quote and ask about the comments posted here.Immediatley my mind was set at ease.I would never have thought but with hindsight it is obvious.Other companies will and do ask there employees to leave negative feedback about rival companies.So when listening to the man I spoke to in the call centre I decided to make an appointment.Dont get me wrong I was told he would be here for two hours but he stayed for almost three because my wife kept making him tea.He left me with a quote,did try a little bit to get me to sign but when I said I would think about it he left quite happy.Had two more quotes from other companies I wont mention here but bought my kitchen from space kitchens.Good company great kitchen would reccommend to anyone.
I've just had a Space kitchen fitted in my new house, with everything as good as the one I had in my old flat.
Just one gripe - I wish they'd accept that I already know all about the company, and just get on with the measuring - although this is the case with almost every big kitchen company out there.
I had a Space Kitchens Rep come to see me back in February.
Since then managed to do some research into prices and costs of kitchens, I do one day want to get it done but no real hurry.
Much to my surprise I got another call from them, offering this what was made out to be a once in a life to oppertunity of Feature Home again.
As I had a better idea of what I wanted I let them come again. Managed to get them in and out within 3 hours, still used the same sales tactics.
I don't feel the quality is that much better than other company's eg. Magnet, Moben and even some of the smaller inderpendants.
Told be that it would last 25 years which for the money hope it would but not going to be in this house 25 years.
Why pay more when I'm not going to be there.
I still don't trust the company, although there has been more positive comments on here, and thanks to exsalesdesigner I've noticed the same trends. eg the same people leaving positive comments then saying they work for the company and leaving comments for other parts of the group.
End of the day did not buy from them and would not as from my experiance (twice) I don't trust them.
Kitchen just fitted.
Quality 9/10
Installation 10/10 (fitters were first class and worked really hard)
Customer Service 7/10 (took ages to answer phone!)
Price 8/10 (middle of the road but great quality)
Overall 8.5/10
Just wanted to say how happy I am with my new Space Kitchen. I decided towards the end of last year to replace my kitchen but did not even know where to start to look. We visited most of the diy places and gathered some quotes which varried largely in price. I was contacted by Space Kitchens by telesales and the girl was very friendly although a bit persistant for us to get someone out which we eventually agreed to. The salesman came round and as I have dealt with other similar types of company I didn't realy mind the sales jargon as their kitchens looked really good quality! The salesman was very corteous albeit a little pushy but we had a maximum budget in mind and we werent interested in taking out any finance packages. The salesman after phoning his manager managed to get the price down to as near to our budget as he could and we decided to sign up for the deal. It took four weeks and they contacted us to say that our kitchen was ready and they delivered it two days later! The installers, I must say were fantastic it took them 3 days to complete the job and I am over the moon with the finished job! I had only had one small problem as when the kitchen was delivered there were three handles missing but one of their service personel came round yesterday on Mothers Day and put them on for me. Thanks again! I would certainly recommend Space Kitchens to friends and family!
i would love to know how writes all these comments about space kitchens i had a space kitchen fitted in 2009 and am thrilled to bits with it. i have recommeded this company to many freinds and family if you want top quality then look no further than space kitchens
First thing is that I left the company by my own choice and not sacked.
Been on call from 9:30am and not leaving customers houses between 10:00 pm and midnight does get to you after a period of time as you do not get a life.
The sales tacktics used are high pressure unless that has changed and going off some of the negative comments from others I get the feeling things are much the same.
To everyone who has bought a kitchen I do genuinely hope you are 100% satified with your kitchen.
Don't be pressured to buying on the day - The Feature Home Discount during my time started at 33% off all the furnature eg excluding electical, plumbing and applicances and would often go to about 50% off and more depending on what was included.
The Feature Home Discount amount was not affected buy what grade you recieved when the Sales Designer phones the Feature Home Department (Often there Manager)
Should anyone be using this for research take not of the "Weatherseal" blagger page often the same people are leaving posts on both.
Space Kitchens & Weatherseal are part of the same group.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
thanks ailsa
I asked for details of which list they'd used and who had supplied it. I was then transferred to a "day manager" called Rick. He told me he couldn't tell me where the list was from. I asked him for the address of the company. Having told me he didn't have it - this is the "day manager" overseeing the team of telesales reps - he offered to get it and asked me to hold on a moment. He appeared to go away but after 10 seconds, he hung up the phone.
Now, if you want to deal with such a bunch, then it's up to you.
as far as I'm concerned, if they call again, I'll be happy to arrange an appointment for their representative - and then tell him / her I'd been happy to waste their time, just as mine had been wasted.
And Rick, if you should see this, be aware that putting the phone down on someone doesn't actually make things go away.
Many of the short positive comments on this site relating to Space Kitchens have been put here by employees of the company.
Jinty for example has also put comments on the weatherseal site - a sister company of Space Kitchens.
Do not believe what they say.
As a test, take a positive post and click on the poster's name. see where else they've posted. You'll see I'm right.
We got our kitchen fitted a few weeks after we had ordered it, we are very happy with the work that has been carried out.
Got this company when looking for a new kitchen. A big mistake! When I refused a knocked down price the sales person got very, very aggressive and abusive. If you read the blogs on moneysaving expert.com you will get honest feedback from several individuals. DON'T GO ANYWHERE NEAR THIS BUNCH OF COWBOYS!!! Concerning that they have no showrooms, no office addresses for branches, and no phone numbers that work. AVOID AT ALL COSTS!!
AlanP at 2nd Jun 2010, 10:40AM
THE POSITIVE ENTRYS ARE SALESMEN!!
READ ALL OF THE NEGATIVES!!!!
Just one gripe - I wish they'd accept that I already know all about the company, and just get on with the measuring - although this is the case with almost every big kitchen company out there.
Since then managed to do some research into prices and costs of kitchens, I do one day want to get it done but no real hurry.
Much to my surprise I got another call from them, offering this what was made out to be a once in a life to oppertunity of Feature Home again.
As I had a better idea of what I wanted I let them come again. Managed to get them in and out within 3 hours, still used the same sales tactics.
I don't feel the quality is that much better than other company's eg. Magnet, Moben and even some of the smaller inderpendants.
Told be that it would last 25 years which for the money hope it would but not going to be in this house 25 years.
Why pay more when I'm not going to be there.
I still don't trust the company, although there has been more positive comments on here, and thanks to exsalesdesigner I've noticed the same trends. eg the same people leaving positive comments then saying they work for the company and leaving comments for other parts of the group.
End of the day did not buy from them and would not as from my experiance (twice) I don't trust them.
Quality 9/10
Installation 10/10 (fitters were first class and worked really hard)
Customer Service 7/10 (took ages to answer phone!)
Price 8/10 (middle of the road but great quality)
Overall 8.5/10
Would not mind but it's the 5th call since seeing them.
I lost trust in the company due to the sales tactics used buy offering a high price then slashing the price.
Please Space Kitchen stop calling me!!
First thing is that I left the company by my own choice and not sacked.
Been on call from 9:30am and not leaving customers houses between 10:00 pm and midnight does get to you after a period of time as you do not get a life.
The sales tacktics used are high pressure unless that has changed and going off some of the negative comments from others I get the feeling things are much the same.
To everyone who has bought a kitchen I do genuinely hope you are 100% satified with your kitchen.
Don't be pressured to buying on the day - The Feature Home Discount during my time started at 33% off all the furnature eg excluding electical, plumbing and applicances and would often go to about 50% off and more depending on what was included.
The Feature Home Discount amount was not affected buy what grade you recieved when the Sales Designer phones the Feature Home Department (Often there Manager)
Should anyone be using this for research take not of the "Weatherseal" blagger page often the same people are leaving posts on both.
Space Kitchens & Weatherseal are part of the same group.
exsalesdesigner at 13th Mar 2010, 02:08PM
Add a comment about this blagger