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Comments:
Recently had a great experience with this company. Last night I made a booking on their website for a very cheap and non refundable flight. On getting the email confirmation I realised that I had entered the wrong date. Assuming I would have to pay 50 pounds (2 passengers) to correct my error, I gave them a call. Within minutes they corrected my mistake and didn't charge a cent. Well done Easyjet, much appreciated. Sharon, Australia
arc24 - don't be such an idiot!! you would have been given clear advance knowledge about their baggage limits and charges! Easyjet's aim is to provide "low cost air travel", not "low cost air travel with loads of luggage and inclusive food and drink" - yes Air France provide you with these things, but at a higher initial cost....you may have saved money taking all of these into account if you had chosen to fly with Air France, but at the end of the day, you were too bloomin stupid to do so...not Easyjets fault.
This is my EasyJet experience. We flew from Nice to Paris (Orly) on the 18/7/08. The first and major problem was excess baggage. We paid €135 in excess baggage which in addition to the fare we paid made it more expensive than flying Air France on the same flight. This was an outrageous grab for money from Easyjet. The flight was also running late. Never in my life have I ever paid excess baggage. My recommendation is NEVER EVER fly EasyJet. They are a RIPOFF and a complete waste of time. BTW did I mention everything on the flight in terms of refreshment had to be paid for. The flight we were on cost more than Air France (which had free catering) yet we had no catering. Fly EasyJet and get ripped off. Give them a BIG BIG MISS.
The absolute worst customer services I have ever come up against (even worse than 3).
They cancelled our flight last november leaving us stranded at barcelona airport. Refused to give us our rights in writing, even refused to give us their names. 6 months later, 100 emails later, 20 phone calls later and 10 letters later. I have not received my money back. I will never fly with them again.
I have flown many times with easyjet from various locations and a common problem I've noticed is their lack of check-in staff. I suppose I put it down to the no frills experience and the reason they charge less for flights but I've seen me queue for over ninety minutes and end up checking in when boarding is supposed to be starting. Not good enough regardless of price and how about a free cup of tea or coffee on the flight at least!
Was recently on holiday in London.. flew into Stansted using easyJet. Day before I was due to come home my purse was stolen from my bag. My photo ID for the flight was my drivers licence which was in my purse. After having reported the theft to the police, I contacted customer services at EasyJet. Guy I spoke to was very helpful, did security checks over phone, informed me that he would put a note onto the booking and that it was essential I had a police report otherwise I would not be allowed to fly.. said got it right here in my hand as we speak. Next day hung about hotel until it was time to travel to Stansted.. £10 by bus... hung about airport waiting for check-in desk to open.. every other flight leaving at same time said their desks were open but not easyJet. Time was marching on so went off to find their helpdesk.. was told to go to check-in desks 27 - 30.. which turned out to be a massive queue for "all UK flights"... total chaos! Eventually they called all people travelling on my flight to the front because they were running out of time to check us in... when I got to the desk I gave the girl my police report and told her there should be a note beside booking (and yes there was). She phoned her supervisor and I was told no, you cannot get on flight because I didn't have a credit or debit card or something else that proved who I was!! Well surely common sense would tell you if I had my purse stolen then my bank cards were probably in it??? And well I don't know about anyone else, but I don't tend to take bills or bank statements etc on hols with me... Well to cut a very long story short.. I had to leave my family to get on the plane whilst I travelled back into London (£15.50 on Stansted Express to get back into London before rush hour).. go on tube with a suitcase to Kings Cross Station to get a train home (£120.00). And then I still had to make my way from train station to our local airport to pick up my car. I should have been home by 5pm.. instead I got home at 1.30am.
I was lucky that my mum was with me and still had cash on her that she could loan me otherwise I would have been completed stranded. The staff at Stansted were rude and unhelpful. Apparently they were understaffed that day..
Whilst I can appreciate the new tighter security required at airports, I had contacted the customer services and was told it would be okay for me to fly with the police report. If I had been told look there's no way you can fly then I could have arranged to get an overnight bus or an earlier train.
I was travelling with my mum, aunt and 80 year old grandmother. They were worried sick about me and how I was going to get home. My son got a real fright when he heard I wasn't on the flight and I have to admit that I didn't relax myself until I was on the train home.
I had travelled with easyJet before so I knew not to expect anything fancy.. but I sure as hell will not be travelling with them again!!!
Easy jet are mediocre (if you don't mind delays). easy car suck. If you have a problem with your hire car, you have to call a premium rate number and wait for about 10 mins before you get through to a rude lady who states she cannot help. I was disgusted by her attitude and would never use again. Avoid like the plague.
Booked a flight online wiht Easyjet for travel in 4 days time. The booking process was smooth and a bit easier than other simialr no frills airlines I've used - up until the payment info. Entered payment details using a Visa Electron card as there would have been a change of 7.50 Euro for other cards which is ridiculous. On submitting was given an error saying that the payment had been declined by my bank. Knew I had plenty of funds to cover it so went back a page to check the details as their message suggested and they were correct - so tried submitting again and this time (a matter of seconds later) was told that the price for my ticket had just gone up by 30 Euro. Called up my bank (usual 10 minutes on hold and answering security questions) for them to tell me that there had been no attmepts to charge to my account by any merchant that day and there's no way that the retailer could have determined a authorised or declined response form them and that I should ontact the retailer as it must be a fault at their end... Spent 10 frustrating and expensive minutes going round in circles listening to unhelpful messages on their costly customer 'support' (should be 'rip-off') line without being able to even speak to a human to explain the specific nature of the problem. Exasperated, returned to the easyjet booking, I had to make the journey and had only a few minutes left in order to complete a booking so angrily tried to submit once again at the increased price - and lo and behold the new payment was authorised 'by my bank' just fine. So it seems that it was a very convenient and suspicous 'technical error' on Easyjet's site with an entirely misleding user message. Could it be that Easyjet want to make it difficult for their customers to pay by a method where they can't manage to fleece you once more / entice customers into a booking at a lower than avaialble cost only to suddenly add more once the customer has already invested significant time and energy into the transaction. If the end or even original booking price had been good value then I would accept and say nothing about this appalling customer experience and the fact that they'd clearly rather freight cattle as they have no interest in letting their customers even speak to them. However, this 1 hour flight ended up costing me over 150 Euro and at that higher than average 'no frils flight' cost I would expect the basic ability to speak to someone to request a refund of the additional charges I had to pay as a result of their apparent technical error. Disgusting.
Cancelled our flight to nice from luton this morning...no warning before hand...not even a sign at the end of the queue for checkin...the 'team manager' was pathetic and started shouting at passengers...no refund was offered on the day...we were told simply to contact the company by e-mail...we were offered no real answers...they dont care about their customers and their service sucks!!
Fine until something goes wrong! I just wanted a little info on what Photo ID I needed for a domestic flight... Spent ages listening to recorded messages and going round and round different menus. Finally got an option to speak to someone and I was on hold for 30 mins. Just couldn't be bothered with it anymore and hung up.
Oh and if you email them it tells you they may take 20 working days to respond. Unbelievable! If they just had a clear list of ID I could use on their site I wouldn't have this problem in the first place.
I made a group booking over the internet for 2 adults and 1 child for return flights to Belfast in October, because I did not know the name of the child I entered N/K (not known). On checking in at Stansted I had to pay for a new ticket at the current rate because N/K did not coincide with the child's ID - I was furious! Moy
Cancelled my flight from Bilbao and said that Stanstead airport was closed.They left me stranded in Bilbao and only offered me a flight to Bristol one week later. When I rang Stanstead they said that there was only a 20min delay and Easyjet didn't need to cancel the flight at all. Easyjet treat their customers like s**t.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
peopleareneverhappy at 18th Aug 2008, 07:38PM
This is my EasyJet experience. We flew from Nice to Paris (Orly) on the 18/7/08. The first and major problem was excess baggage. We paid €135 in excess baggage which in addition to the fare we paid made it more expensive than flying Air France on the same flight. This was an outrageous grab for money from Easyjet. The flight was also running late. Never in my life have I ever paid excess baggage. My recommendation is NEVER EVER fly EasyJet. They are a RIPOFF and a complete waste of time. BTW did I mention everything on the flight in terms of refreshment had to be paid for. The flight we were on cost more than Air France (which had free catering) yet we had no catering. Fly EasyJet and get ripped off. Give them a BIG BIG MISS.
They cancelled our flight last november leaving us stranded at barcelona airport. Refused to give us our rights in writing, even refused to give us their names. 6 months later, 100 emails later, 20 phone calls later and 10 letters later. I have not received my money back. I will never fly with them again.
I was lucky that my mum was with me and still had cash on her that she could loan me otherwise I would have been completed stranded. The staff at Stansted were rude and unhelpful. Apparently they were understaffed that day..
Whilst I can appreciate the new tighter security required at airports, I had contacted the customer services and was told it would be okay for me to fly with the police report. If I had been told look there's no way you can fly then I could have arranged to get an overnight bus or an earlier train.
I was travelling with my mum, aunt and 80 year old grandmother. They were worried sick about me and how I was going to get home. My son got a real fright when he heard I wasn't on the flight and I have to admit that I didn't relax myself until I was on the train home.
I had travelled with easyJet before so I knew not to expect anything fancy.. but I sure as hell will not be travelling with them again!!!
Oh and if you email them it tells you they may take 20 working days to respond. Unbelievable! If they just had a clear list of ID I could use on their site I wouldn't have this problem in the first place.
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