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Comments:
To streamline.net’s ‘James, the ‘Customer Care’ kid(der?)
The misspelling of receive at the end of your posting (Consumer Action forum) must be your equivalent of crossing fingers when telling a lie!
For you to simply account for misrepresenting a 2 month trial as a 3 month trial and as a means of ‘robustly’ pursuing ‘a revenue stream’ – which translates as abusing the ‘direct debit’ system and contravening The Theft by wrongfully taking peoples’ money without right nor warning – is simply a matter of your ‘discussing in open forum’ your trading principles, and without you at all having to contravene The Data Protection Act – it must puzzle all of us who have been thieved from that you respect one law, but not others.
The fundamental principle of The Consumer (Distance Selling) Protection Act (2000) that ‘The supplier shall pay due regard in particular to the principles of good faith in commercial transactions’ has been blatantly and consistently contravened by streamline.net ( and now fasthosts.co.uk) for 8 long years , surely enough time for any customer care concern to have shown through to contradict the fact that ‘entrapment’ for profit (and the criminal publishing of a negation of a statutory right – can’t cancel in 3rd month of a 3 month trial : and ignoring of a statutory right ‘no ‘cooling off period’ for the 2 year contract forced on a customer and money taken without warning) is and continues to be an element, a revenue stream, of your ‘business model’
So James, without need of reference to any single data-protection-act-busting individual case, why does streamline.net aka fasthosts.co.uk aka United Internet AG (of ‘1 & 1’ fame) continue to ignore the demands of Distance Selling Statutes (on several counts) The Direct Debit agreement, and The Theft Act?
As customer care being unfit for purpose is a sufficient ground for cancelling a contract ‘it is as though no contract had existed’ (Distance Selling Statute) surely it is in your interest and behoves you in particular as ‘Customer Care’ representative, to explain your non-compliance with all relevant law, other than your concern for not contravening The Data Protection Act, of course?
I was okay with Streamline, until this last week when they renewed my hosting for a site without sending me notification that it was up for renewal. I am now going around in circles with them: they can't cancel without notification, I can't cancel if I haven't been informed that it's up for renewal. Heaven help the person who have multiple hosting accounts. The automatic renewal is not for the consumers' convenience, it's to line their bank accounts. Plus their cancellation procedure contradicts itself: on its website it say to ring customer services, you ring customer services and they tell you to log a support ticket. Bottom line: find another, more honest hosting service!
These guys are bad. Really bad. And they’ve upset a lot of people who now seem to be pretty angry. Do a quick search on google and you’ll see what I mean. Avoid. Don’t even go near them.
i closed this account in june. what is happening as you have charged me £126.47 on 12 september. i trust this to be an error and the money be refunded within 7 days. i have cancelled the debit card used so need an alternative payment method. please advise me of how you will refund and confirm account closure. many thanks
Toby Noble
Started of ok, then the problems with page loading, network timeouts and site unavailability started. Support tickets took on average 2 days to be replied to, and stated each time everything was working correctly. Currently both sites have been unavailiable for 15 days.
Next to usless cutomer support and hosting. Avoid at all costs.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The misspelling of receive at the end of your posting (Consumer Action forum) must be your equivalent of crossing fingers when telling a lie!
For you to simply account for misrepresenting a 2 month trial as a 3 month trial and as a means of ‘robustly’ pursuing ‘a revenue stream’ – which translates as abusing the ‘direct debit’ system and contravening The Theft by wrongfully taking peoples’ money without right nor warning – is simply a matter of your ‘discussing in open forum’ your trading principles, and without you at all having to contravene The Data Protection Act – it must puzzle all of us who have been thieved from that you respect one law, but not others.
The fundamental principle of The Consumer (Distance Selling) Protection Act (2000) that ‘The supplier shall pay due regard in particular to the principles of good faith in commercial transactions’ has been blatantly and consistently contravened by streamline.net ( and now fasthosts.co.uk) for 8 long years , surely enough time for any customer care concern to have shown through to contradict the fact that ‘entrapment’ for profit (and the criminal publishing of a negation of a statutory right – can’t cancel in 3rd month of a 3 month trial : and ignoring of a statutory right ‘no ‘cooling off period’ for the 2 year contract forced on a customer and money taken without warning) is and continues to be an element, a revenue stream, of your ‘business model’
So James, without need of reference to any single data-protection-act-busting individual case, why does streamline.net aka fasthosts.co.uk aka United Internet AG (of ‘1 & 1’ fame) continue to ignore the demands of Distance Selling Statutes (on several counts) The Direct Debit agreement, and The Theft Act?
As customer care being unfit for purpose is a sufficient ground for cancelling a contract ‘it is as though no contract had existed’ (Distance Selling Statute) surely it is in your interest and behoves you in particular as ‘Customer Care’ representative, to explain your non-compliance with all relevant law, other than your concern for not contravening The Data Protection Act, of course?
Toby Noble
Next to usless cutomer support and hosting. Avoid at all costs.
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