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Comments:
My report starts negative but turns positive. I was doing a shop a couple of weeks ago and the store was doing a special sales pitch. The tannoys encouraged anyone near to go or miss out on an offer. Their was a chef selling the 'sharpest knife in the world' and did a pitch on how it could cut through a metal hammer head, seemed impressive. Told the product waa new and about to appear on tv in national advertising campaign. During pitch which was getting the chears of a holiday camp, we were told if we didnt buy them there and they were of course a limited ammount available, that the price would increase. So me and a load of others paid over 40.00 for a set of knives.
To cut a log story short I noticed the seemed to be rusting and were washed and cared for as stated, dishwasher safe. Any how rang the store as didnt have the box and told what happened, note made and store warned I would come in for refund. I decided for some reason to google the make and was shocked to find these knives mentioned in various forums that they had been available for over two years. So I said to tesco why were we encouraged to rush and get them as it was obviuus they wernt new. So surely this was misrepresentation. Good knives but I could have bought them on another day and apparantly their so called cheap price was cheaper in other stores, I suppose set by the rep.
Anyhow tesco agreed I was right to feel annoyed and a little misled. I said I dont mind shopping with them, but customers could be seen to be vulnerable when concentrating on large shops and hearing an offer that supposedly is only for that day and leads you to believe if you dont get them they wont be available in the future.
Any how even though didnt have the box and also lost receipt, they refunded me in full, cant be fairer than that and also paid for my taxi to and from store as I wasnt planning to visit for another week.
So tesco did right by me, what I would like them to do is be very wary of what the reps in their stores are saying to people.
A lot of people are happy with their knives I believe and I must have had a faulty set, but I dont like being lied to and feeling stupid on spending on an offer that is manufactured and not a true offer therefore in my view. One example is on the forums there are mentions dated 2007 of these knives going around diff dept stores and each time told national advertising campaing about to start and limited availability. There is no need to big up a good product to sell it and the customers would not be at risk of feeling misled in a tesco store.
Staff at head office and store were lovely, polite and went out of their way, thanks. My refund card will be speant in tesco of course and I will continue to shop with them.
Thur 5 nov went shopping at Tesco. carrying heavy Tesco basket with my wife's shopping. Approaching exit my wife said she was picking up a Shropshire Star. Waited by exit but turned round to see her, newspaper in hand, disappearing toward mobile phone shelves where she was being helped by one of the staff a few minutes earlier. Decided to see what charity stall was for in entrance foyer, all wearing Santa hats. still carrying basket. surprised to be challenged by security woman, who said "you haven't paid for those goods". replied "Sorry I'm not leaving the store, I was distracted" and if she thought I was a shoplifter why didn't she wait until it was clear I was leaving the store with them. she replied "I would then have had to arrest you". I said I would go to the checkout to pay and she walked away.
I took no notice of where she had gone but common sense told me she would still be keeping an eye on me. I waited around the area for some minutes for my wife as she had to pay at the checkout. When she arrived I said nothing as I thought my embarrassment was over and took the goods to the checkout which then were put in Tesco bags and my wife paid for. I carried the shopping for her. My wife then decided to go to the cigarette counter so I waited near the same spot where the woman had earlier challenged me.
Waiting whilst my wife was buying cigarettes the same woman approached with a man and said "Can I have a word sir?". Knowing the goods were now paid for and in Tesco bags I was surprised and a little irritated to be approached again. She then said "You have been acting suspiciously and I am banning you from this store". I felt very offended and said "I couldn't care less, I am not that fond of Tescos". They then started walking off. A few seconds later my wife arrived and I said "I've just been banned from this bl--dy store" She showed obvious surprise and dismay at my outburst as I am not in the habit of saying "Bl--dy" unless I am extreemly angry which by now I certainly was. By now I was impatient to get out of the place as I didn't want a further scene. My wife insisted on asking the security man for the reason I had been banned and he replied that I had not been banned but did we wish to speak to the manager. I said no we did not, so we hastily left.
I gave my wife a detailed rundown of what had happened at home later and I said I could not understand why the woman had pounced so early if she suspected I was a shoplifter. Had she waited to see if I left the exit with the goods that would have been sensible. I am 67 years old and Tesco security staff would have had little problem stopping me as the goods were heavy and I cannot run fast anyway, still recovering from a surgical operation, having left hospital Friday six days before.
Were I a shoplifter, rather than someone loitering about the entrance because my wife had unexpectedly vanished back into the store, I would not have done so with goods in the Tesco plastic shopping basket I was carrying when first challenged, it is not supposed to leave the store and was bound to attract attention had I any such intent. Any intelligent security person from this fact alone would have deduced that the probability of deliberate theft was extremely unlikely. Discussing this at home later my wife pointed out that also there had been half bottle of Tesco whisky in her shopping bearing a security tag not removed until the checkout which would have set off the electronic alarm had I gone through the exit.
The woman security person was over zealous not in her first challenge which was reasonable although rather pre-emptive. Rather in her second approach saying I was acting suspiciously without specifying how. Perhaps because I was again loitering in that area, in which case she should have restrained her "You are banned from this store" and politely asked me why I was again waiting there before assuming I had evil intent. Indeed had I departed without waiting for my wife I would not have been present for this security-zealot-judge-jury of a woman to approach me again.
I have never been stopped in this undignified way in my life in any shop or supermarket and yet I frequently find myself hanging around them waiting for my wife, probably being observed by the unseen eye of suspicious security staff as a blight on their landscape. It has never crossed my mind before, how many thousands of them I must have disappointed in my lifetime.
The following day my wife phoned one of the male managers asking for a written apology. He refused to do this but he again insisted I had not been banned.
02 December 2009 Having visited the store several times since 5 November without any further incident, I was surprised to be approached by the man who invariably is on duty at the exit security plinth, who said he had just been informed that I was a banned person. I said I would like to speak to the manager about this. We found my wife, then the lady manager appeared. My wife was annoyed and said so but discussion was beginning to get heated and my wife suggested we discuss the matter in an office. I too asked the manager to do this. We were led to a side office and told to sit down. We had four members of staff the manager, the customer service manager, the security man, the blond lady with glasses who had said I was banned on 5 November. The manageress asked for the person who had first challenged me on 5 Nov to be present. I was surprised when another young girl staff member was brought into the office as I did not recollect having seen her before. On 5 November by far the most overwhelming person present was the blonde person with glasses. She was present when I was first challenged until I left the entrance area saying I was going to make my way to the checkout. It was her who again confronted me 5 minutes later after my wife had paid for the goods saying I was acting suspiciously and was banned. Yet all I was doing was waiting for my wife. I was holding the goods by then in a carrier bag with the receipt.
The regular security man remembered seeing both myself and my wife in the store since 5 November so it seems he was unaware until today I was banned by the blonde haired woman with glasses. It seems the blonde/glasses person was the only one who was aware of this ban and she must have been absent during my visits the previous four weeks.
The discussion in the office was not conducted sensibly because there were too many staff there and they all wanted to have their say first. It was very intimidating because they stood over us. I was unable to have my say and was told to be quite. The Customer Services manager in particular dominated proceedings rather than the manager, who we had requested we talk to but mostly remained quiet. I twice said I wished to leave as it was clear this interview was being dominated by staff. I was told to remain seated as the Police had been called. A policeman arrived, probably wondered why he had been called, asked staff if they wished to charge me with any offence. They said no but that the matter was under Tesco investigation and we left.
I feel I have been harassed by one particular security staff member for no good reason, other than for a moment quite innocently straying into this area.
Today we were kept in an office for an hour, half an hour against my against my will, having twice requested to leave. The Manager seemed unable to control proceedings and no sensible discussion of the incident took place because other staff were too domineering.
I had done nothing wrong. I have never before been accused of theft before and never been convicted of any criminal offence. Tesco are making a defamatory Judgement against my good character by continuing this ban on the say so of one staff member who has unilaterally imposed it without due regard to the facts. Any person with sound reasoning would conclude there is no evidence whatsoever of intent to steal goods from Tesco. Both the tagged item and the Tesco shopping basket indicate this.
I would like a written apology from Tesco and will be consulting my solicitor if one is not made.
I just came from Tesco express off Praed Street in Paddington where I was queueing for just a few minutes. In that time there must have been nearly a dozen people in the queue before me.
Right up until I walked out with my purchases, I saw not one smile from any of the staff, heard not one please and not one thank you.
This was one of the most awful shopping experiences I have ever had and believe me, I have shopped all over the world.
Normally I find the staff in most supermarkets (Tesco included) friendly polite & helpful. Could it be that all the staff I saw here were men???
WAKE UP TESCO & TRAIN YOUR STAFF!!!
Tescos I worked there years ago, In Northfied Birmingham, Loveley place, Loveley People,
I got the sack, but the manager was still a friend of mine. Things I liked most about the shop was the value, quality and availibilty of stuff.
The shop closed about six years ago and although they have just opened one of those rather silly little places. and several others nearby.
Are Tescos such bad buisiness folk that they do not want money from the most populas area of Birmingham? Northfield is a big place.
Tescos Amesham Bucks, is so badly run by amazingly poor management, who have no personel skills whatsoever. They traet there stafff worse thatn animals. I have several friends who currently work there and many others who have moved on. The turnover of staff is truly incrediable. an example of the lousy management is that the young very rude and inexperienced manageger ben mcgill of the wines and beers department, doesnyt know a claret from a ribena. he had 2 amazing staff who were experts on wines, but moved them to other departments. Now the teens he uses in this department are totally ignorent of wines. Complaints in store are ignored, as are letters to head office. What a shower??
i work for tesco sometimes i wish i didnt.You do them favours they dont thank you for it.You dernt go of sick you get a warning with them attendence reviews.Customers moan at you if we dont have the product they want. I got called pathetic once.Were only doing our job we do have feelings.
I am one of those dreaded Tesco workers. In fact, I'm what one might call 'lower management' in a fresh food area, and spend most of my time on the shop floor so have a lot of contact with customers. Now, before you decide that this is just going to be one great big 'big up' for Tesco, let me make this clear: I love my job, I enjoy working in the retail sector, but I loathe the corporate culture and lack of morality that appears to be the ground floor reality of this monstrous beast called Tesco.
Now, what follows is an explanation to those of you who only know Tesco through being a customer, of what goes on behind the scenes. It may just change your mind about one or two things (hopefully). To those of you who work or have worked for Tesco, c'mon, you know it's true...!
Ok, bear with me..you have a structure that works like this: Upper Management - who knows how they got there? Maybe aliens threw them out as they flew by in their space craft? Anyway, we're stuck with them. They generally stay in their offices for the majority of their time, apart from when someone even more important than they are comes to visit the store. Then you'll find Mr Upper Management pre-visit barking orders at some unfortunate soul about some imaginary problem or, during-visit, strolling around with said visitor, pretending to be friends with all the staff (usually giving the game away by getting their names wrong).
Next we have middle management - this is an odd creature. With the occasional, glorious, notable exception section and line managers are not the hardest working, most intelligent, or diligent members of staff. No, they're the one's who learned the party line and can spout all the company cliches and jargon, whilst following very few of the policies themselves. Tesco is a place where you will be promoted if your face fits, or possibly related to another manager; but it's unlikely to be based on your work, abilities or dedication. These lovely people are then let loose on the next level...
Lower management - these are team leaders, office staff and the like. They are not allowed to be in the management 'club' so are not welcome at the manager table in the canteen or chatted to during meetings that they have to attend. They are, however, expected to perform as a 'proper' manager whenever the manager isn't present, track figures, work out rotas, attend various figures and waste-of-time-cos-nothing-ever-gets-done meetings, still perform whatever your job was before you became team leader and take the rap for anything and everything that anyone above you gets wrong whilst keeping up the morale of your overworked colleagues and team up. All with the promise that if you can prove yourself, you'll get promoted. Oh if it were true.
Which leads us to the next level, ground floor if you will - the amazing general assistants. There are so many of these people who genuinely want to offer the absolute best in quality of service, product, environment and experience. They believed the glossy leaflets and slick videos that you see during the recruitment process, showing great working conditions, fantastic perks and discounts, standards of customer service that are second to none, the opportunity for anyone and everyone to progress up the company ladder with personalised training..etc, etc, etc. The truth is they bear little in common with the grubby reality of working for Tesco. But there are GAs out there who strive every day to meet high personal standards of service; these people are awesome and I, even if very few others seem to, stand up and salute you for all you do. But I'm not going to pretend that Tesco stores are full of eager little beavers all waiting to tend to customer needs because I know that's far from the truth. I know that there are lazy, selfish, mealy mouthed, unpleasant people working within Tesco. Us good guys have to work with them...imagine that! And you're right to complain about them - get the name from their badge and ask customer service to call the duty manager. That way it will be officially logged. But before you do that, ask yourself, is it actually the member of staff who you're frustrated with, or is it the company? Is it really the fault of the girl on the till that the bar code on your chicken won't scan and you have to wait for a couple of minutes? Is it the fault of the person who served you the chicken in the first place? Or perhaps, the person who you should really be being cross with is the store manager, for not sorting out the equipment in his store out properly.
So, after three years my balanced (?) opinion is that on the whole Tesco expect far too much from, and give far too little to their employees. Most members of staff are expected to do the work of two as stores are constantly being asked to reduce their wages bills. If a person quits (but why would you?!), they just won't be replaced. Overtime is not authorised at all, except on Sundays. There is a culture of negativity where praise id rarely given and criticism without solution is freely distributed. Staff are having their souls crushed.
My view on customers? Well, that's like giving my view on the world's population; pretty impossible. There are some who are an absolute pleasure whether on a one time visit or as regulars. Then there are those on the opposite end of the spectrum who seem to have got up that morning and gone on a mission to be horrible to people in Tesco. I've been sworn at, called vile names, had something thrown at me, generally verbally abused and threatened - fortunately not very often, but it's not nice and it shouldn't happen ever, to anyone, for any reason. And in between there's a swirl of colourful, dull, lively, memorable, fascinating, forgettable, lonely, chatty, rude, funny, crazy mix of characters who are my main reason for loving my job so much. So next time you're raging to your girlfriend/husband/whatever that you're not having this and you're going to complain, stop, just for a moment. Now ask yourself, when was the last time you asked to leave a positive comment about someone who helped you? Oh, so you'll take the time to grumble but not the time to praise.......?! Don't buy into Tesco management policy. There's enough of them already.
One last thing, just in case you're wondering why I carry on working for them. All the local retail businesses have closed down since Tesco came along. So, I can now work for my local Tesco, or the one a couple of miles further up the road. Or, I could jump on a bus and travel to the next closest supermarket. Oh would you believe it, it's a Tesco store. Don't let me get started on that one....
I cant believe the amount of complaints i have read about tesco staff, it makes me feel sick I have worked for tesco for 5 years now and in all that time i have given 100 percent customer service. Last week i had a customer screaming in my face because i never offered her cashback, she said i was stupid and slow, i told her tesco dont allow us to ask the customer if they would like cashback that they have to ask us, and she flipped out screaming abuse at me and demanding to my boss that i get fired, now shes in every day demanding that i get fired, its making me feel ill and ive been crying every night since it happened,. I am on my own with three children to support and if someone like this rude woman can demand to have you fired for no reason whatsoever it makes me wonder. I have been told by almost all my customers for the last 5 years how pleasant and helpful i am, and to think that one individual like this can cause such pain. I have been very lucky that my managers have been very supportive towards me, they have received statements from other customers who witnessed this confirming that i did nothing wrong, but still its not good enough, shes going right to the top to try and get me fired. I feel as if some customers who have maybe had a bad day or for whatever reasons feel as if they can take their problems out on members of staff, i think they forget that we are people too and like to be treated with the same respect that we give them. I would also like to say that the tesco branch i work for, the staff are all very pleasant, so i find it hard to believe most of these bad reports im reading on here about other branches
Lost Tesco Clubcard Points
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I wonder if I am the only one in the country who thinks that it is impossible to claim back lost Clubcard points that one believes are owing to them ?
Obviously you would think that if you contacted Tesco's Clubcard 'Customer Services', there should be a resonable dialog, and help. But no, this is not the case.
So I am applealing to anyone who can give me a pointer on how to recover ALL or part of the lost clubcard points that appear to have gone astray from my account and they must be within the ClubCard Computer.... somewhere!
Further to recent comments. The store did not get back to me as promised and considering they said they were concerned as to who this was, and they were insistant it was not a member of staff. He did say they would check cctv and let me know if I should contact police incase something sinister. Now I called them, they put me through to same man, head of security and deputy manager apparantly and he didnt know who I was. I recalled to him and he said oh yes we checked the tapes and found no one following you on the escalater, I said he appeared upstairs and maybe used a lift as he appeared on bottom floor later, told today they have lifts as well and he just reiterated no staff would do that. I asked him why did you not contact me as promised and I could have sought advice from the police and he said I cant remember why, just that no one followed you upstairs.
I am not impressed and wether staff or not does not restore my confidence in the company, a call would have done that! They obviously thought it was not worth the effort and didnt bother, in my opinion. Fair enough I have no proof it was staff, but dont know now who it was and feel its not worth contacting the police since it was last wednesday. Incidently this head of security who was the one who mentioned the police and escalated it in my mind as to who it was, is the deputy manager as well according to reception, so you would think when you are a customer possibly who will come more regular they would at least want to show they are bothered. He couldnt remember the incident and just said we have no undercover staff, that doesnt matter, we were followed for two hours and they are obviuosly a store who dont care! Easily solved I will stick to what I know in future and thats not Tescos. I'm not blaming them if it was a stranger to me and them, just their manner of mentioning police to me and then not contacting me at all. Regards louie.
I left the comment earlier and it has really spooked me, so I decided to have the courage I didnt have on the day and ring them. They put me in touch with a man from security who is more than willing to access the tapes of that night and find out who this was. They are convinced it was not a member of staff as they would not behave in this manner and I have asked if it was please just tell them how it left me feeling. They again to be fair say they do not think it was their staff and are concerned as to who it therefore could be and will look into it for me. So although I believe it was a store manager or something like that I do not know and have to give them a chance to look into it. So I feel I was a little overeactive in blagging them so soon, when I was infact just frightened. So will see what happened. I'm not a small person so maybe in future should just have the to tell someone where to go! I will inform the police if they confirm it is not a Tesco employee so get a crime number incase it is someone else. Regards.
My experience is Tesco Kingston Milton Keynes. I needed to do a BIG shop, you know one of those that has you cringe at the till. Any way we went round the whole store as I hadnt been there for about 4 years and was getting kids clothes as well as a nose round and a big shop. Well we got the attention of what I would describe as a grey suited stalker or probably by his behaviour, over zealous store detective and although doing his job on one had us more stressed as we pushed two huge full trollies around. He proceded to follow us everywhere for a good 2hours by the time wed finished. Any way it wasnt that he was just doing his job, he wanted us to know he was there, he kept brushing past me on the aisles with his small hand basket on the dvd and cd aisle, the shampoo and plaster section and the biscuits infact everywhere we went for two hours he was nosing into my trollies, especially behind me when I moved over 40.00 clothes into the other trolley I asked my son to get. This man although doing his job to one extent pushed the boundries and I say it was more like we were stalked. Nothing special about us just me and two kiddies, my son was going up various veg aisles getting ingredients for veg soup for school making and then dashed to the stock cube section. Because while I was going aisle to aisle I would instruct him to go to get what on list of his in school book. My son said he noticed the same man briskly leave me and follow him all over the store and true to form this man appeared back when my son returned. I by now was feeling intimidated and tried to make him aware I was aware and to go away and he carried on. The most pathetic thing about it was the basket he had on the top floor had about three groceries in it and everytime he reappeared he had different couple of products which then dissapeared as we left the aisles. It was so obvious what he was doing, but what had I done wrong other than to try Tesco Kingston and spend just under £240.00 on goods and left anxious at till feeling I had obviously done something wrong 'as in suspect shopper'. If I was a shop liffter I would expect such treatment but I did nothing than a thorough shop and bleed the bank as they say. As we left he appeared with no basket, glanced and walked back into the store, with no shopping and I really wish I had stuck to what I know and stayed more local as in The coop, trouble is they are shuting down for two weeks refurb and I decided to plan ahead and save money.
Whilst the argument for they are just doing their job I can see as poss thought, could he maybe if next time want to follow, maybe consider he could have helped us as we were struggling with the two overloaded trollies and I would have felt more at ease had he just joined in with us, because he as good did.
The most embaressing bit was when my daughter as I was buying plasters asked what a condom was, as in she handed me the box. I noticed his head infront on the adjacent aisle watching and embaressed said they are balloons, she was only 10 and he was giggling. I feel although it was quiet for such a big store they should be ashamed of the intimidation I felt and I didnt have the courage to say anything. I speant 240.00 and if they dont want my business, or I look a potential shop liffter could they warn me at the door and I will go elsewhere. The dodgy grey suit should identify him, if store management are interested in responding. Kingston Milton Keynes. Sad thing is i'm normally housebound and dont go out much and it cost me 10.oo there and back in taxis as I fear the busses, so my BBIIGG shop is normally a trip out as I have to do it, sad eh, but I think its called agrophobia and that man didnt help. I dont experience this in asda or coop and know the security gaurd in Bletchley, I just feel I wish i'd stayed at home. Moan over.
One plus the woman at the till and gent who assisted us packing because by now i'm looking for this man and feeling uneasy, were lovely. They went out of their way to help. Thanks to them at least, thats why rating is 4 not 5.
Steadyman, Nov 2006, had this to say about Tesco own brand products:
"As for the complaints on here with regards to stocking overstocking on ‘brand names’ – I have never heard anything quite so ridiculous. There is a Tesco own brand in virtually everything they sell, (where I live) always within reach, and advertised equal to the ‘brand name’ products."
Far too often in my local store (Harrow)all you see is Tesco own brand, and no others, there is no choice of different makes.
I have tried several Tesco products and consider most of them to be inferior to the main brands, however that is just my personal view.
When there is a choice, the 'own brands' are cleverly designed to look like the others, and it is easy to pick up the wrong one by mistake. Take Bovril for example, which I bought a couple of weeks back. There is a shelf at eye level filled with two different sizes of Tesco's own, in the same jar and with an almost identical label. After patiently searching, I found the real thing shelved to one side, almost out of sight near floor level.
The big Harrow Tesco has been going downhill for months. Just been in there at 7:00 pm (they're open till 10:00), found shelves empty of fresh tomatoes, cucumbers, etc, only 3 packs of rolls left; every week there's something I want that they're out of. I heard on the quiet that they're saving money by not employing staff and cutting uot overtime. They've moved everything around 3 times in as many months, so you can't find what you're looking for. They keep discontinuing lines; I like canned Green King IPA but they stopped selling that 3 months ago. You can buy a television set there but you can't buy a light bulb. The store is noticeably emptier on a Friday evening than it used to be, customers are obviously voting with their feet. Every dog has its day, and this branch has certainly had its.
My partner went shopping in our local store as me and our 2 year old was ill. He decided to by us a well-known american company deep filled quiche. Took it home and he cooked 2 for mine and my sons tea. Whilst it was cooking i reminded him to allow extra time as it was from frozen which i knew this brand dont make. Imagine my shock and dismay to find that one packet was 6!!!! months out of date and the other 3!! Also they were NOT frozen whe he brought it. No reduced label or anything. Waiting to find out what they will do about it. Wont be shopping there AGAIN even if they are the cheapest place in town
my girlfriend and i recently went to tesco in northampton and we refuse to ever step foot in tesco again.im 25 and wanted a couple of beers for my evening infront of the footie at home,all was fine til we got to the till where i was promptly i.d i showed the girl behind the till who was younger than me my driving licence then her collegue i.d my girlfriend who was packing beer into the carrier bag.my girlfriend didnt have any i.d so we were told we would be getting served,i had a moan and security were called and i was escoted out the building.what a joke thats like getting pulled over by the police and because my girlfriend hasnt got a driving licence i get arrested.tesco wake up use ur head.i now shop at sainsburys and have never had a problem.
I'm writing this purely in regards to my exprience with the Peterborough City Centre store. As a fairly low paid council employee, I like to budget shop and as such end up buying a lot of Tesco value goods. Except I don't, because Peteborough's Tesco are wholly incapable of keeping their shelves stocked after 5pm. Last night, I wanted a box of fish fingers and a pizza, got to the store to find they had run out. When asking a member of staff if there were any in store at all, the zombie like response that I got was "uh? I dunno". So I am left with a choice of paying over the odds so that Tesco can meet their brand name targets, or not eating. Surely keeping shelves and freezers stocked with enough product to last beyond office working hours can not be that much of a challenge? This might seem like a petty issue, but I see keeping a choice of goods and employing staff with better vocabulary than a well trained parrot integral to running a successful supermarket. Apparently not in Tesco's case. Poor Service, Poor choice.
I have just left Tesco employment after over 3 years. I worked in both a superstore and an Express. The Tesco managers I encountered as a whole are pretty useless, bar one or two, their people skills dire ...The larger store only promoted their friends to Options, in fact if your face didnt fit there was no chance of promotion or moving to another job.The team leaders on checkouts were busy,yes, but it wasnt till staffs fault and we sure didnt need condescending attitudes from them. Till staff were treated like infants and therefore moral was very low. Colleagues superb though! The Express store was similar, bad management, no idea how to utilise experienced staff.The p/t students (female n pretty) or the teamleaders child got the cushy jobs or the training. Even though they were leaving within 2yrs for careers elsewhere!! SO ive retired at 51, and am now employed by a company that appreciate my skills, and NOT in retail sector but a recruitment firm!! Shame realy but Tesco need to look closely and take notice of retention figures and staff moral
On the 10th November i went into the weston favell store with my partner around 16.15 to the pharmacy. I'm a diabetic and wasn't very well with a cold. The girl on the pharmacy started messing me around saying a bottle of medicine i wanted was on the shelf but i knew it wasn't because i had already looked. I swore at her and she called security. The manger banned me from the store and on my way out the security guard garabbed me (assulted me). I said i would i would call the police and the responce was it would 4 against 2 so the manager would encourage his staff to lie to the authorities. I am condsidering weather to take legal action. My partner had told staff there serveral times that i was ill on this occasion. Its sad because i have been a customer at this store for over 25 years without incident.
For many years our principal supermarket has been Tescos in Truro, Cornwall. We have encountered the rudeness and downright arrogance of many of the staff there over that period of time to the extent were a recent unprovoked confrontation with two of their staff in the Tesco car-park has decided us NEVER TO SHOP THERE AGAIN. There is a definate CULTURE of anti-the-customer and disrespect in that store and it doesn,t manifest itself in the cumpulsery forced "hello" from the till operators but from the other staff out and about in the store and the indifferent senior management. I am a penshioner and dont expect to be patronised in a Tesco carpark by an employee youth whose ambition and dailey workskills consist of constantly moveing a shopping trolley from a bay to a collection point, a job that lets face it a poorly trained monkey could do.
I bought 2 chickens for £5 on Sunday 9th September 2007 at Finchley Tesco. Cooked one, and left another one in the fridge for Monday. But was very busy so thought gonna cook another one on Tuesday. When on tuesday took chicken out from the fridge chicken was smelly and yellow. On the label was written display till 13th September 2007, use till 14th September 2007 and it was just 11th Sep'07.
Got really angry. It never happens with Morrison products thou Morrison is even cheeper. Took chicken to Tesco where I bought, but forgot receipt at home. The Manager wanted to exchange the bad one into new one. I asked him to put his name and signatue on the paper to confirm exchange, thought will keep for the reference if in the future something similar gonna happen, but he refuses as he would sign on the receipt and was trying to argue that he is not sure when I bought the chicken and where I kept it?! Said not many people come and complain about such things?!
Funny those shops when things go wrong they still are trying to prove to you that its your falt that your fridge is not cool enought or you dont know where you kept the food for a day!
I would say that Tesco is a bad company, people shop at Morrisons, never had nobad experience as for 3 years was their costumer, and started shoping at Tesco just because moved too far from Morrison shop.
You are quite right!
Tesco's is Rubbish, Rubbish, Rubbish, Rubbish!!!!
I hate Tesco customer services they are incredibly useless.
Yes they answer your complaints quickly but they never listen to what your telling them.
What ever you do don't send your old mobiles to their recycling scheme, you don't get the points that they promise and they give you no help what so ever.
In addition some stores such as the one in Hexham does not offer the "when we get it wrong you get the item for free" you just get what ever they they have to give you back, after they have escorted you to the shelves so that you can prove that you are right (if I wasn't I wouldn't be complaining would I). They then have the audacity to comment when you write to them to complain that you should take it up with the store manager (who in my experience is never there).
I have been expecting a home delivery from 9am-11am from Tesco
They have not bothered to call me to tel me the delivery will be late or anything, it is me that has to call them, for them to say that they will call me back. They have not.
The driver was not answering his phone to the call centre or the store where he is based.
I have looked online and it is saying that the items have been delivered.
They have taken the money off my card.
The man in the call centre said that the driver tried our intercom and we did not respond! We were listening out from 8am this morning!
We have been listening out in the time slot and been looking out of the window and could not see the c*nting van!!
I am so furious!
It was 15.12pm when I was told that I will not get the delivery now until 4-6pm!
I then got another call saying that I may not get the delivery at all today.
The rep said that he has refunded my card. This was at 6pm, 7 hours after the orginal timeslot!
I had to keep calling them to find out what was going on, shouldnt they be doing that?
I have spend £5.00 on calling them trying to get answers.
I have decided to boycott the store from now on and warn other people not to go there!
Plus I have not recevied those money off vouchers that you get, I have been waiting since Feb 2007 for them.
DO NOT SHOP AT TESCO..... they sell cat dog and rat insurance but they cannot be bothered to perform basic customer service.. which ironically is the basis of their company!
As a current Tesco employee I am saddened by the range of complaints on here, many of which are directed at the 'incompetance' of us staff. Let me assure you, that I am no 'thick' school drop out. I am a university student. I work my upmost best to work hard, satisfy our customers to a great extent. But customers dont see what goes on behind the scenes with management. We are always constantly under pressure to fulfill decent scan rates, through put rates, tender times, idle times, clubcard rates and one in front. (That is, getting all the customers through as quick as possible, while at the same time delivering good customer service). It is very hard for us to maintain the balance of making both management and customer happy when under this great deal of stress. On top of this, the void key and department keys were removed from the tills last year, which means its even more difficult to do our jobs now. (Supposedly lack of trust). So we have to call a team leader everytime we accidentally double scan, (which is very easy to do, new tills are ultra sensitive, and some items have two barcodes, like boxes of beer) in order to void the product (s). A lot of the time, team leaders are over stretched and dont come in time either, despite pressing intercom and putting on red light. We feel just as frustrated as you, the customer for the delay. We want you to be happy with our service. But a lot of the management are clicky and there is constant pressure which is inevitably making our jobs far less enjoyable. It is not our fault that head office is pushing managers for more because obviously money needs to be raked in fast in order for tescos expansion into America!!!
Customers moan when we dont award green clubcard points, when in fact they dont visibily display the bags when they are hidden down in their trolley. They then get rude and we feel incompetant. If we are aware of your initiative then we will award you of course with the points that you have earnt. Furthermore, Tesco is a good company on the whole to work for, considering as I am a student. The pay is good but it is illegal within the business to have a day off sick. I have personally had a disciplinary for having one day off sick before! It is ridiculous. I only work two days a week so my absence rate doubles!!! I have also been forced to have a flu jab before which is preposterous!!! I do think it is a bit alarming how much money Tesco is generating, because it is pinning more pressure on us staff. At the end of the day, we are the people responsible for Tesco's success, and so are you customers for shopping with us. But you really need to respect the fact that we are only doing our jobs and are doing the best we can under difficult circumstances. The whole tesco management and its sickness policies need an overhaul. Then you will see positive changes across the company, i am sure. Morale is low in stores because of the pressures, many of which you dont know about. So please give us a chance and respect our hard work in a stressful environment. Thank you.
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To cut a log story short I noticed the seemed to be rusting and were washed and cared for as stated, dishwasher safe. Any how rang the store as didnt have the box and told what happened, note made and store warned I would come in for refund. I decided for some reason to google the make and was shocked to find these knives mentioned in various forums that they had been available for over two years. So I said to tesco why were we encouraged to rush and get them as it was obviuus they wernt new. So surely this was misrepresentation. Good knives but I could have bought them on another day and apparantly their so called cheap price was cheaper in other stores, I suppose set by the rep.
Anyhow tesco agreed I was right to feel annoyed and a little misled. I said I dont mind shopping with them, but customers could be seen to be vulnerable when concentrating on large shops and hearing an offer that supposedly is only for that day and leads you to believe if you dont get them they wont be available in the future.
Any how even though didnt have the box and also lost receipt, they refunded me in full, cant be fairer than that and also paid for my taxi to and from store as I wasnt planning to visit for another week.
So tesco did right by me, what I would like them to do is be very wary of what the reps in their stores are saying to people.
A lot of people are happy with their knives I believe and I must have had a faulty set, but I dont like being lied to and feeling stupid on spending on an offer that is manufactured and not a true offer therefore in my view. One example is on the forums there are mentions dated 2007 of these knives going around diff dept stores and each time told national advertising campaing about to start and limited availability. There is no need to big up a good product to sell it and the customers would not be at risk of feeling misled in a tesco store.
Staff at head office and store were lovely, polite and went out of their way, thanks. My refund card will be speant in tesco of course and I will continue to shop with them.
I took no notice of where she had gone but common sense told me she would still be keeping an eye on me. I waited around the area for some minutes for my wife as she had to pay at the checkout. When she arrived I said nothing as I thought my embarrassment was over and took the goods to the checkout which then were put in Tesco bags and my wife paid for. I carried the shopping for her. My wife then decided to go to the cigarette counter so I waited near the same spot where the woman had earlier challenged me.
Waiting whilst my wife was buying cigarettes the same woman approached with a man and said "Can I have a word sir?". Knowing the goods were now paid for and in Tesco bags I was surprised and a little irritated to be approached again. She then said "You have been acting suspiciously and I am banning you from this store". I felt very offended and said "I couldn't care less, I am not that fond of Tescos". They then started walking off. A few seconds later my wife arrived and I said "I've just been banned from this bl--dy store" She showed obvious surprise and dismay at my outburst as I am not in the habit of saying "Bl--dy" unless I am extreemly angry which by now I certainly was. By now I was impatient to get out of the place as I didn't want a further scene. My wife insisted on asking the security man for the reason I had been banned and he replied that I had not been banned but did we wish to speak to the manager. I said no we did not, so we hastily left.
I gave my wife a detailed rundown of what had happened at home later and I said I could not understand why the woman had pounced so early if she suspected I was a shoplifter. Had she waited to see if I left the exit with the goods that would have been sensible. I am 67 years old and Tesco security staff would have had little problem stopping me as the goods were heavy and I cannot run fast anyway, still recovering from a surgical operation, having left hospital Friday six days before.
Were I a shoplifter, rather than someone loitering about the entrance because my wife had unexpectedly vanished back into the store, I would not have done so with goods in the Tesco plastic shopping basket I was carrying when first challenged, it is not supposed to leave the store and was bound to attract attention had I any such intent. Any intelligent security person from this fact alone would have deduced that the probability of deliberate theft was extremely unlikely. Discussing this at home later my wife pointed out that also there had been half bottle of Tesco whisky in her shopping bearing a security tag not removed until the checkout which would have set off the electronic alarm had I gone through the exit.
The woman security person was over zealous not in her first challenge which was reasonable although rather pre-emptive. Rather in her second approach saying I was acting suspiciously without specifying how. Perhaps because I was again loitering in that area, in which case she should have restrained her "You are banned from this store" and politely asked me why I was again waiting there before assuming I had evil intent. Indeed had I departed without waiting for my wife I would not have been present for this security-zealot-judge-jury of a woman to approach me again.
I have never been stopped in this undignified way in my life in any shop or supermarket and yet I frequently find myself hanging around them waiting for my wife, probably being observed by the unseen eye of suspicious security staff as a blight on their landscape. It has never crossed my mind before, how many thousands of them I must have disappointed in my lifetime.
The following day my wife phoned one of the male managers asking for a written apology. He refused to do this but he again insisted I had not been banned.
02 December 2009 Having visited the store several times since 5 November without any further incident, I was surprised to be approached by the man who invariably is on duty at the exit security plinth, who said he had just been informed that I was a banned person. I said I would like to speak to the manager about this. We found my wife, then the lady manager appeared. My wife was annoyed and said so but discussion was beginning to get heated and my wife suggested we discuss the matter in an office. I too asked the manager to do this. We were led to a side office and told to sit down. We had four members of staff the manager, the customer service manager, the security man, the blond lady with glasses who had said I was banned on 5 November. The manageress asked for the person who had first challenged me on 5 Nov to be present. I was surprised when another young girl staff member was brought into the office as I did not recollect having seen her before. On 5 November by far the most overwhelming person present was the blonde person with glasses. She was present when I was first challenged until I left the entrance area saying I was going to make my way to the checkout. It was her who again confronted me 5 minutes later after my wife had paid for the goods saying I was acting suspiciously and was banned. Yet all I was doing was waiting for my wife. I was holding the goods by then in a carrier bag with the receipt.
The regular security man remembered seeing both myself and my wife in the store since 5 November so it seems he was unaware until today I was banned by the blonde haired woman with glasses. It seems the blonde/glasses person was the only one who was aware of this ban and she must have been absent during my visits the previous four weeks.
The discussion in the office was not conducted sensibly because there were too many staff there and they all wanted to have their say first. It was very intimidating because they stood over us. I was unable to have my say and was told to be quite. The Customer Services manager in particular dominated proceedings rather than the manager, who we had requested we talk to but mostly remained quiet. I twice said I wished to leave as it was clear this interview was being dominated by staff. I was told to remain seated as the Police had been called. A policeman arrived, probably wondered why he had been called, asked staff if they wished to charge me with any offence. They said no but that the matter was under Tesco investigation and we left.
I feel I have been harassed by one particular security staff member for no good reason, other than for a moment quite innocently straying into this area.
Today we were kept in an office for an hour, half an hour against my against my will, having twice requested to leave. The Manager seemed unable to control proceedings and no sensible discussion of the incident took place because other staff were too domineering.
I had done nothing wrong. I have never before been accused of theft before and never been convicted of any criminal offence. Tesco are making a defamatory Judgement against my good character by continuing this ban on the say so of one staff member who has unilaterally imposed it without due regard to the facts. Any person with sound reasoning would conclude there is no evidence whatsoever of intent to steal goods from Tesco. Both the tagged item and the Tesco shopping basket indicate this.
I would like a written apology from Tesco and will be consulting my solicitor if one is not made.
Sim
Right up until I walked out with my purchases, I saw not one smile from any of the staff, heard not one please and not one thank you.
This was one of the most awful shopping experiences I have ever had and believe me, I have shopped all over the world.
Normally I find the staff in most supermarkets (Tesco included) friendly polite & helpful. Could it be that all the staff I saw here were men???
WAKE UP TESCO & TRAIN YOUR STAFF!!!
I got the sack, but the manager was still a friend of mine. Things I liked most about the shop was the value, quality and availibilty of stuff.
The shop closed about six years ago and although they have just opened one of those rather silly little places. and several others nearby.
Are Tescos such bad buisiness folk that they do not want money from the most populas area of Birmingham? Northfield is a big place.
Now, what follows is an explanation to those of you who only know Tesco through being a customer, of what goes on behind the scenes. It may just change your mind about one or two things (hopefully). To those of you who work or have worked for Tesco, c'mon, you know it's true...!
Ok, bear with me..you have a structure that works like this: Upper Management - who knows how they got there? Maybe aliens threw them out as they flew by in their space craft? Anyway, we're stuck with them. They generally stay in their offices for the majority of their time, apart from when someone even more important than they are comes to visit the store. Then you'll find Mr Upper Management pre-visit barking orders at some unfortunate soul about some imaginary problem or, during-visit, strolling around with said visitor, pretending to be friends with all the staff (usually giving the game away by getting their names wrong).
Next we have middle management - this is an odd creature. With the occasional, glorious, notable exception section and line managers are not the hardest working, most intelligent, or diligent members of staff. No, they're the one's who learned the party line and can spout all the company cliches and jargon, whilst following very few of the policies themselves. Tesco is a place where you will be promoted if your face fits, or possibly related to another manager; but it's unlikely to be based on your work, abilities or dedication. These lovely people are then let loose on the next level...
Lower management - these are team leaders, office staff and the like. They are not allowed to be in the management 'club' so are not welcome at the manager table in the canteen or chatted to during meetings that they have to attend. They are, however, expected to perform as a 'proper' manager whenever the manager isn't present, track figures, work out rotas, attend various figures and waste-of-time-cos-nothing-ever-gets-done meetings, still perform whatever your job was before you became team leader and take the rap for anything and everything that anyone above you gets wrong whilst keeping up the morale of your overworked colleagues and team up. All with the promise that if you can prove yourself, you'll get promoted. Oh if it were true.
Which leads us to the next level, ground floor if you will - the amazing general assistants. There are so many of these people who genuinely want to offer the absolute best in quality of service, product, environment and experience. They believed the glossy leaflets and slick videos that you see during the recruitment process, showing great working conditions, fantastic perks and discounts, standards of customer service that are second to none, the opportunity for anyone and everyone to progress up the company ladder with personalised training..etc, etc, etc. The truth is they bear little in common with the grubby reality of working for Tesco. But there are GAs out there who strive every day to meet high personal standards of service; these people are awesome and I, even if very few others seem to, stand up and salute you for all you do. But I'm not going to pretend that Tesco stores are full of eager little beavers all waiting to tend to customer needs because I know that's far from the truth. I know that there are lazy, selfish, mealy mouthed, unpleasant people working within Tesco. Us good guys have to work with them...imagine that! And you're right to complain about them - get the name from their badge and ask customer service to call the duty manager. That way it will be officially logged. But before you do that, ask yourself, is it actually the member of staff who you're frustrated with, or is it the company? Is it really the fault of the girl on the till that the bar code on your chicken won't scan and you have to wait for a couple of minutes? Is it the fault of the person who served you the chicken in the first place? Or perhaps, the person who you should really be being cross with is the store manager, for not sorting out the equipment in his store out properly.
So, after three years my balanced (?) opinion is that on the whole Tesco expect far too much from, and give far too little to their employees. Most members of staff are expected to do the work of two as stores are constantly being asked to reduce their wages bills. If a person quits (but why would you?!), they just won't be replaced. Overtime is not authorised at all, except on Sundays. There is a culture of negativity where praise id rarely given and criticism without solution is freely distributed. Staff are having their souls crushed.
My view on customers? Well, that's like giving my view on the world's population; pretty impossible. There are some who are an absolute pleasure whether on a one time visit or as regulars. Then there are those on the opposite end of the spectrum who seem to have got up that morning and gone on a mission to be horrible to people in Tesco. I've been sworn at, called vile names, had something thrown at me, generally verbally abused and threatened - fortunately not very often, but it's not nice and it shouldn't happen ever, to anyone, for any reason. And in between there's a swirl of colourful, dull, lively, memorable, fascinating, forgettable, lonely, chatty, rude, funny, crazy mix of characters who are my main reason for loving my job so much. So next time you're raging to your girlfriend/husband/whatever that you're not having this and you're going to complain, stop, just for a moment. Now ask yourself, when was the last time you asked to leave a positive comment about someone who helped you? Oh, so you'll take the time to grumble but not the time to praise.......?! Don't buy into Tesco management policy. There's enough of them already.
One last thing, just in case you're wondering why I carry on working for them. All the local retail businesses have closed down since Tesco came along. So, I can now work for my local Tesco, or the one a couple of miles further up the road. Or, I could jump on a bus and travel to the next closest supermarket. Oh would you believe it, it's a Tesco store. Don't let me get started on that one....
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I wonder if I am the only one in the country who thinks that it is impossible to claim back lost Clubcard points that one believes are owing to them ?
Obviously you would think that if you contacted Tesco's Clubcard 'Customer Services', there should be a resonable dialog, and help. But no, this is not the case.
So I am applealing to anyone who can give me a pointer on how to recover ALL or part of the lost clubcard points that appear to have gone astray from my account and they must be within the ClubCard Computer.... somewhere!
I am not impressed and wether staff or not does not restore my confidence in the company, a call would have done that! They obviously thought it was not worth the effort and didnt bother, in my opinion. Fair enough I have no proof it was staff, but dont know now who it was and feel its not worth contacting the police since it was last wednesday. Incidently this head of security who was the one who mentioned the police and escalated it in my mind as to who it was, is the deputy manager as well according to reception, so you would think when you are a customer possibly who will come more regular they would at least want to show they are bothered. He couldnt remember the incident and just said we have no undercover staff, that doesnt matter, we were followed for two hours and they are obviuosly a store who dont care! Easily solved I will stick to what I know in future and thats not Tescos. I'm not blaming them if it was a stranger to me and them, just their manner of mentioning police to me and then not contacting me at all. Regards louie.
loopinlouie at 18th Jan 2008, 02:18PM
Whilst the argument for they are just doing their job I can see as poss thought, could he maybe if next time want to follow, maybe consider he could have helped us as we were struggling with the two overloaded trollies and I would have felt more at ease had he just joined in with us, because he as good did.
The most embaressing bit was when my daughter as I was buying plasters asked what a condom was, as in she handed me the box. I noticed his head infront on the adjacent aisle watching and embaressed said they are balloons, she was only 10 and he was giggling. I feel although it was quiet for such a big store they should be ashamed of the intimidation I felt and I didnt have the courage to say anything. I speant 240.00 and if they dont want my business, or I look a potential shop liffter could they warn me at the door and I will go elsewhere. The dodgy grey suit should identify him, if store management are interested in responding. Kingston Milton Keynes. Sad thing is i'm normally housebound and dont go out much and it cost me 10.oo there and back in taxis as I fear the busses, so my BBIIGG shop is normally a trip out as I have to do it, sad eh, but I think its called agrophobia and that man didnt help. I dont experience this in asda or coop and know the security gaurd in Bletchley, I just feel I wish i'd stayed at home. Moan over.
One plus the woman at the till and gent who assisted us packing because by now i'm looking for this man and feeling uneasy, were lovely. They went out of their way to help. Thanks to them at least, thats why rating is 4 not 5.
"As for the complaints on here with regards to stocking overstocking on ‘brand names’ – I have never heard anything quite so ridiculous. There is a Tesco own brand in virtually everything they sell, (where I live) always within reach, and advertised equal to the ‘brand name’ products."
Far too often in my local store (Harrow)all you see is Tesco own brand, and no others, there is no choice of different makes.
I have tried several Tesco products and consider most of them to be inferior to the main brands, however that is just my personal view.
When there is a choice, the 'own brands' are cleverly designed to look like the others, and it is easy to pick up the wrong one by mistake. Take Bovril for example, which I bought a couple of weeks back. There is a shelf at eye level filled with two different sizes of Tesco's own, in the same jar and with an almost identical label. After patiently searching, I found the real thing shelved to one side, almost out of sight near floor level.
Got really angry. It never happens with Morrison products thou Morrison is even cheeper. Took chicken to Tesco where I bought, but forgot receipt at home. The Manager wanted to exchange the bad one into new one. I asked him to put his name and signatue on the paper to confirm exchange, thought will keep for the reference if in the future something similar gonna happen, but he refuses as he would sign on the receipt and was trying to argue that he is not sure when I bought the chicken and where I kept it?! Said not many people come and complain about such things?!
Funny those shops when things go wrong they still are trying to prove to you that its your falt that your fridge is not cool enought or you dont know where you kept the food for a day!
I would say that Tesco is a bad company, people shop at Morrisons, never had nobad experience as for 3 years was their costumer, and started shoping at Tesco just because moved too far from Morrison shop.
Tesco's is Rubbish, Rubbish, Rubbish, Rubbish!!!!
I hate Tesco customer services they are incredibly useless.
Yes they answer your complaints quickly but they never listen to what your telling them.
What ever you do don't send your old mobiles to their recycling scheme, you don't get the points that they promise and they give you no help what so ever.
In addition some stores such as the one in Hexham does not offer the "when we get it wrong you get the item for free" you just get what ever they they have to give you back, after they have escorted you to the shelves so that you can prove that you are right (if I wasn't I wouldn't be complaining would I). They then have the audacity to comment when you write to them to complain that you should take it up with the store manager (who in my experience is never there).
They have not bothered to call me to tel me the delivery will be late or anything, it is me that has to call them, for them to say that they will call me back. They have not.
The driver was not answering his phone to the call centre or the store where he is based.
I have looked online and it is saying that the items have been delivered.
They have taken the money off my card.
The man in the call centre said that the driver tried our intercom and we did not respond! We were listening out from 8am this morning!
We have been listening out in the time slot and been looking out of the window and could not see the c*nting van!!
I am so furious!
It was 15.12pm when I was told that I will not get the delivery now until 4-6pm!
I then got another call saying that I may not get the delivery at all today.
The rep said that he has refunded my card. This was at 6pm, 7 hours after the orginal timeslot!
I had to keep calling them to find out what was going on, shouldnt they be doing that?
I have spend £5.00 on calling them trying to get answers.
I have decided to boycott the store from now on and warn other people not to go there!
Plus I have not recevied those money off vouchers that you get, I have been waiting since Feb 2007 for them.
DO NOT SHOP AT TESCO..... they sell cat dog and rat insurance but they cannot be bothered to perform basic customer service.. which ironically is the basis of their company!
Customers moan when we dont award green clubcard points, when in fact they dont visibily display the bags when they are hidden down in their trolley. They then get rude and we feel incompetant. If we are aware of your initiative then we will award you of course with the points that you have earnt. Furthermore, Tesco is a good company on the whole to work for, considering as I am a student. The pay is good but it is illegal within the business to have a day off sick. I have personally had a disciplinary for having one day off sick before! It is ridiculous. I only work two days a week so my absence rate doubles!!! I have also been forced to have a flu jab before which is preposterous!!! I do think it is a bit alarming how much money Tesco is generating, because it is pinning more pressure on us staff. At the end of the day, we are the people responsible for Tesco's success, and so are you customers for shopping with us. But you really need to respect the fact that we are only doing our jobs and are doing the best we can under difficult circumstances. The whole tesco management and its sickness policies need an overhaul. Then you will see positive changes across the company, i am sure. Morale is low in stores because of the pressures, many of which you dont know about. So please give us a chance and respect our hard work in a stressful environment. Thank you.
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