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Comments:
LOOK OUT YOUR MONEY AND CARD DETAILS.
I placed an order for vodafone pay as you go handset priced 34.95 plus 10 pound top up credit and paid by card on they www.e2save.com
I was very surprised and disapinted when i sow my bank statement - they charged my card three times the same day - on 15 nov 2009 totally for 95 pound !!!
Yes !!! thats right i bought handset for 44.95 and my card was charged for more than 95 !!!
Be aware and check your bank statement !
They charged my card on 15 nov 2009 three times :
1st 44.94
2nd 44.95
3rd 6.00
Its not a joke !
When I saw it i cheked my last transaction on e2save.com few months ago and ....
that time they charged my card as well wrong !
for the handset value 44.95 incl 10 pound top up they charged my for more than 100 pound in the same three transaction.
BE AVARE CHECK YOUR CARD STATEMENT !
or avoid this company
AVOID THIS COMPANY - as per the other experiences people have detailed mine is no different. CASHBACK does exist but it is like getting blood out of a stone. 90days plus to get a cheque and that after bombarding them with emails and phone calls. Every time you claim its the same. As for speaking with someone - don't bother they are not interested. These people do not care. Their customer service is rubbish. If you want a laugh you can go to their websire and Carphone Warehouse's as well and read their rubbish. I did try contacting the CEO of the Group Charles Dunstone by email but it was returned saying that it was nothing to do with them and to speak to E2Save. THEY OWN E2SAVE it on their own website and he is the CEO of the GROUP so how is it nothing to do with him. If customers are not getting good service then it is ultimately his job as CEO to sort his company out. AVOID AVOID AVOID - had a deal with Dial a Phone several years ago and they were fantastic - excellent so take my advice and go elsewhere. I have spoken with Trading Standards who have told me to take them to Court - more expense more time wasted.
After ordering a phone from this company and being sent the wrong phone, I have been promised on three occasion that someone will ring me back, but they haven’t, the customer services people are awful, this company are breaking the law, under the distance selling act it says “A trader can't send you different goods to the ones you ordered unless you were warned of that possibility before you placed your order. Even if you were told, you still have the right to cancel and to a full refund. The trader must pay the costs of returning the goods.” Yet E2save won’t come to collect the goods they have sent that aren’t what I have ordered. I have cancelled my order with them and have reported them to Trading standards.
Is it just general incompetence or just good business sense not to pay out on the deals you attract your customers with. 5 months with no sign of the cheque back which attracted me to their services....surely there is somewhere to log an official complaint.
I have just had to send this out to as many E2save email addresses as I could, to try to get a response on the rubbish customer service I have had after only one day as an e2save customer!!..............
I recently ordered a SAMSUNG D500 on O2 via your online order service. As it is very important for me to keep my previous number, i obtained the PAK code needed to have my number transferred to my new sim card and entered it onto your online order form.
As requested, I faxed a request for delivery of my phone to my workplace on letterheaded paper to E2Save. I specified that the delivery had to be made between 8.30am and 5.00pm, as there would be no one available to sign for the package outside of these hours.
City Link arrived before 8.30am this morning, with no idea of my company name. i consider this to be poor communication between yourselves and the delivery company. Luckily someone had come to work early and was able to sign for my phone, after happening to see a city link driver looking lost outside our premises!
Once I got to work I received the phone, I realised I hadn't received an O2 welcome pack in the box or in the package. I called customer care to request a welcome pack and to find out more about the process of transferring my old number to my new phone.
I got through to a customer support worker, who repeatedly put me on hold after telling me it was her first day at the job. After being left on hold for 5-10 minutes 'Karen' came on the line and informed me that my handset would need to be replaced.
Understandably i was annoyed about this. I was annoyed when she told me there was no way of requesting City Link to come to make the replacement after 8.30am, despite me pointing out that there would be no one here to swap the phones before 8.30am. She refused to acknowledge that E2Save had made a mistake and was abrubt and rude. It was probably one of the worst customer service calls I have had to make. Understandably, I was upset and wanted to speak to a manager. She told me there was no one I could contact directly, only that she could email a manager for me. I requested the manager's email address. Karen said 'NO', she would have to email for me.
At this point I did not want to speak to Karen anymore. I asked repeatedly for a direct number i could call for reassurance that there was someone I could contact if I wanted further advice. She would only give me her own extension, although there is no chance I will ever wish to contact her again!
'Karen' then put me through to sales to sort out the problem.
I was put through to Jag,who was more helpful. He informed me that actually City Link COULD be asked to deliver after 8.30am. He gave me several email addresses and an address so that I COULD register my complaint. If you employed more staff who were as helpful, reassuring and friendly as Jag I would have had a much better first impression of the company and I feel the situation would have been a lot less stressful for me.
There are several things I feel are necessary in solving this problem:
I require reimbursement for the amount of money I had to spend making a call in order to solve a problem caused through no fault of my own.
I require some form of compensation to make up for the time I have spent and the hassle caused in solving this problem.
I would like an apology for the poor customer service I received from Karen.
I feel this has been a very bad first impression for your company to make on a new customer, I hope to be compensated fully for the problems I have encountered on only my first day as your customer.
My parents bought 2 mobile phones from these, so called, experts. One being an LG and one being a Motorola. The Motorola was not suitable, so they requested an exchange 4 days after delivery (as per the T's and C's from E2Save. Now the phones were delivered on the 18 December, so it was probably one of their busiest times....read on
They requested the exchange on the 22 December and were advised that all was fine with exchanging and that a call would be made to them to arrange delivery of the new phone (an NEC). Time on phone: 24 minutes @ 8p per minute.
Xmas and New Year passed and the week after and the week after and nothing.
This required another call to their 0870 number and 'so called' Customer Svs. 27 minutes of holding and then 4 minutes to the monkey at the other end trying to get a date for pick up. They were told that because of the Xmas period bla, bla, bla that it's been ever so busy....yeah and your excuse is????? You are a 'Professional' company that is providing a service....get over it, Xmas comes but once a year, get prepared....we do! Quite frankly, they would have been better off talking to a garden shrub! They could not provide a date for collection and was told to wait for a call (again).
Alas no call and by now it had been a full month since receiving the phones! They contacted again, hoping by some miracle that a braincell would have been distributed amongst the Cust Svs personel....alas NOT. They did however succeed in arranging a collection date for the unwanted Motorola....but unfortunately, the NEC was now Out of Stock...so they would have to wait. Not to worry they were told, they are due in the next few days...we will call you (yeah right!).
3 days passed and nothing. Yet another call had to be made and again to the 0870 number....enough was enough, so they called the 0800 sales hotline number and tried a different tactic. This time with some success. Advised that the phone is not in stock, BUT is due in tomorrow and to expect a call to arrange the collection and drop off. Suprises of suprises...NOTHING.
Time on call: 57 minutes to Freephone number.
Tried a new tactic again, this time by emailing the Directors of the company as listed on the E2Save website. Firm, fair delivery of events and wanting an explanation of the events....was mailed back with an automated response within seconds PROMISING a reply within 48 hours from one of the Directors.....shock of all shocks 72 hours later...NOTHING!
They then proceeded to try and get through to a Director on the phone system and were advised that they were all in meetings (ALL of them?) and that a message would be passed on and they WOULD call back....slap their thighs...NOTHING!
Tried another rectification method and phoned through to the owners of this abomination the 'Car Phone Warehouse' and their hilarious 'Mobily life' adverts! Oh how I laugh at those ads...so original. Anyway, was told by a 12 year old on reception that they cannot handle calls from an associate company and they would have to call back through to E2Save again. Actions blocked.
Time on call: 34 minutes.
As a final attempt, phoned through on the 0800 number again and was eventually put through to a 'Team Leader' who actually possessed a brain! Shcok of all shocks.....they were advised that the whole thing was a joke (No kidding) and that they could not apologise enough...well, you could start by giving my poor Dad some hair back and coughing up some money to compensate for your total incompetence for starters!!!! They were advised that the phone was still not in and it was not worth going for anyway, because it was CRAP (their words, not mine). Got talked into another LG phone which WAS in stock and he would arrange delivery next day. He also advised that he would pass comments onto the Directors (as if) and would contact my Dad the following day to offer a compensation package to cover call costs etc.......the amazement here....HE DID NOT CALL! Pick myself up off the floor.
The important thing though was that the phone DID turn up and the Motorola was finally picked up a remarkable 6 weeks AFTER requesting a pick up and the LG worked fine.
Time on phone: 83 minutes (read it and weep) to Freephone number
They STILL have NOT had a call back about a grat payment for all of the gross misconduct and I do not expect they will.
It's about time people told these high and mighty organisations where to stick their 'mobile life phones' and suggest in the strongest way possible that without us, the consumer, they would NOT exist!
The moral of the story here is:
1. AVOID
2. AVOID and most importantly
3. AVOID
You have been warned. Steer very clear of this shambles of a company. Total shockers.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I placed an order for vodafone pay as you go handset priced 34.95 plus 10 pound top up credit and paid by card on they www.e2save.com
I was very surprised and disapinted when i sow my bank statement - they charged my card three times the same day - on 15 nov 2009 totally for 95 pound !!!
Yes !!! thats right i bought handset for 44.95 and my card was charged for more than 95 !!!
Be aware and check your bank statement !
They charged my card on 15 nov 2009 three times :
1st 44.94
2nd 44.95
3rd 6.00
Its not a joke !
When I saw it i cheked my last transaction on e2save.com few months ago and ....
that time they charged my card as well wrong !
for the handset value 44.95 incl 10 pound top up they charged my for more than 100 pound in the same three transaction.
BE AVARE CHECK YOUR CARD STATEMENT !
or avoid this company
I recently ordered a SAMSUNG D500 on O2 via your online order service. As it is very important for me to keep my previous number, i obtained the PAK code needed to have my number transferred to my new sim card and entered it onto your online order form.
As requested, I faxed a request for delivery of my phone to my workplace on letterheaded paper to E2Save. I specified that the delivery had to be made between 8.30am and 5.00pm, as there would be no one available to sign for the package outside of these hours.
City Link arrived before 8.30am this morning, with no idea of my company name. i consider this to be poor communication between yourselves and the delivery company. Luckily someone had come to work early and was able to sign for my phone, after happening to see a city link driver looking lost outside our premises!
Once I got to work I received the phone, I realised I hadn't received an O2 welcome pack in the box or in the package. I called customer care to request a welcome pack and to find out more about the process of transferring my old number to my new phone.
I got through to a customer support worker, who repeatedly put me on hold after telling me it was her first day at the job. After being left on hold for 5-10 minutes 'Karen' came on the line and informed me that my handset would need to be replaced.
Understandably i was annoyed about this. I was annoyed when she told me there was no way of requesting City Link to come to make the replacement after 8.30am, despite me pointing out that there would be no one here to swap the phones before 8.30am. She refused to acknowledge that E2Save had made a mistake and was abrubt and rude. It was probably one of the worst customer service calls I have had to make. Understandably, I was upset and wanted to speak to a manager. She told me there was no one I could contact directly, only that she could email a manager for me. I requested the manager's email address. Karen said 'NO', she would have to email for me.
At this point I did not want to speak to Karen anymore. I asked repeatedly for a direct number i could call for reassurance that there was someone I could contact if I wanted further advice. She would only give me her own extension, although there is no chance I will ever wish to contact her again!
'Karen' then put me through to sales to sort out the problem.
I was put through to Jag,who was more helpful. He informed me that actually City Link COULD be asked to deliver after 8.30am. He gave me several email addresses and an address so that I COULD register my complaint. If you employed more staff who were as helpful, reassuring and friendly as Jag I would have had a much better first impression of the company and I feel the situation would have been a lot less stressful for me.
There are several things I feel are necessary in solving this problem:
I require reimbursement for the amount of money I had to spend making a call in order to solve a problem caused through no fault of my own.
I require some form of compensation to make up for the time I have spent and the hassle caused in solving this problem.
I would like an apology for the poor customer service I received from Karen.
I feel this has been a very bad first impression for your company to make on a new customer, I hope to be compensated fully for the problems I have encountered on only my first day as your customer.
I havent had a reply yet either!
My parents bought 2 mobile phones from these, so called, experts. One being an LG and one being a Motorola. The Motorola was not suitable, so they requested an exchange 4 days after delivery (as per the T's and C's from E2Save. Now the phones were delivered on the 18 December, so it was probably one of their busiest times....read on
They requested the exchange on the 22 December and were advised that all was fine with exchanging and that a call would be made to them to arrange delivery of the new phone (an NEC). Time on phone: 24 minutes @ 8p per minute.
Xmas and New Year passed and the week after and the week after and nothing.
This required another call to their 0870 number and 'so called' Customer Svs. 27 minutes of holding and then 4 minutes to the monkey at the other end trying to get a date for pick up. They were told that because of the Xmas period bla, bla, bla that it's been ever so busy....yeah and your excuse is????? You are a 'Professional' company that is providing a service....get over it, Xmas comes but once a year, get prepared....we do! Quite frankly, they would have been better off talking to a garden shrub! They could not provide a date for collection and was told to wait for a call (again).
Alas no call and by now it had been a full month since receiving the phones! They contacted again, hoping by some miracle that a braincell would have been distributed amongst the Cust Svs personel....alas NOT. They did however succeed in arranging a collection date for the unwanted Motorola....but unfortunately, the NEC was now Out of Stock...so they would have to wait. Not to worry they were told, they are due in the next few days...we will call you (yeah right!).
3 days passed and nothing. Yet another call had to be made and again to the 0870 number....enough was enough, so they called the 0800 sales hotline number and tried a different tactic. This time with some success. Advised that the phone is not in stock, BUT is due in tomorrow and to expect a call to arrange the collection and drop off. Suprises of suprises...NOTHING.
Time on call: 57 minutes to Freephone number.
Tried a new tactic again, this time by emailing the Directors of the company as listed on the E2Save website. Firm, fair delivery of events and wanting an explanation of the events....was mailed back with an automated response within seconds PROMISING a reply within 48 hours from one of the Directors.....shock of all shocks 72 hours later...NOTHING!
They then proceeded to try and get through to a Director on the phone system and were advised that they were all in meetings (ALL of them?) and that a message would be passed on and they WOULD call back....slap their thighs...NOTHING!
Tried another rectification method and phoned through to the owners of this abomination the 'Car Phone Warehouse' and their hilarious 'Mobily life' adverts! Oh how I laugh at those ads...so original. Anyway, was told by a 12 year old on reception that they cannot handle calls from an associate company and they would have to call back through to E2Save again. Actions blocked.
Time on call: 34 minutes.
As a final attempt, phoned through on the 0800 number again and was eventually put through to a 'Team Leader' who actually possessed a brain! Shcok of all shocks.....they were advised that the whole thing was a joke (No kidding) and that they could not apologise enough...well, you could start by giving my poor Dad some hair back and coughing up some money to compensate for your total incompetence for starters!!!! They were advised that the phone was still not in and it was not worth going for anyway, because it was CRAP (their words, not mine). Got talked into another LG phone which WAS in stock and he would arrange delivery next day. He also advised that he would pass comments onto the Directors (as if) and would contact my Dad the following day to offer a compensation package to cover call costs etc.......the amazement here....HE DID NOT CALL! Pick myself up off the floor.
The important thing though was that the phone DID turn up and the Motorola was finally picked up a remarkable 6 weeks AFTER requesting a pick up and the LG worked fine.
Time on phone: 83 minutes (read it and weep) to Freephone number
They STILL have NOT had a call back about a grat payment for all of the gross misconduct and I do not expect they will.
It's about time people told these high and mighty organisations where to stick their 'mobile life phones' and suggest in the strongest way possible that without us, the consumer, they would NOT exist!
The moral of the story here is:
1. AVOID
2. AVOID and most importantly
3. AVOID
You have been warned. Steer very clear of this shambles of a company. Total shockers.
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