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Comments:
It took a couple of short phone calls to sort out a minor problem (at their end) when first connecting, but the service has been very reliable ever since.
It's not the cheapest or fastest but it's an excellent all-rounder with good support on their website and via the phone.
I think this is the worst( please read WORST) site to provide ISP.
They are totally unprofessional, worst customer service and lousy help agents.
Some time back I had requested them to cancel my account. They not only charged me for that month for the next month as well saying that you need to give a notice period. Imagine me paying for 2 months of service which I never used.
Please BEWARE OF VIRGIN.NET as your ISP provider. It sucks big time.
Some weeks ago I started to get my emails to Comcast.net blocked as Spam. Emails to Comcast ensure the IP address was unblocked within 24 hours but as Virgin.net uses dynamic IP allocation when I started my machine the next day I was blocked again. Basically Virgin.net is blacklisted by Comcast. Although I appreciate this is due to the anti-spam program that Comcast uses being useless, the response from Virgin has been to say that it is nothing to do with them. They say that Spam emanating from them is not their resposibility and they do not know how to resolve the position with Comcast although I have sent them the details that Comcast.net provide. For close to three weeks now I am unable to email my friends that use Comcast addresses. They are unable to alter the situation because they rely on Comcast for their cable telephone, TV and Internet service. Thus I will be changing to a proper ISP without delay. I thought I had come across the worst of all service desks with Wanadoo but Virgin beats them hands down.
I made the mistake of trying to change my email account back to being charged per call after I got broadband (luckily not with virgin)
They cancelled my access and then couldn't get me back in at all. Their reason given was that I was running Win2K at home (on webmail????) and that it wasn't supported. After 2 weeks and a variety of telephone calls to 0906 numbers which cost me a fortune they finally emailed me asking me to repeat all the information I had already provided them with (I used to work in support and so know what I am going to be asked)
My email account has appeared again but with no mails in it from those 3 weeks it took to get sorted. What a complete bunch of tossers !!
I emailed Virgin.net a while back when my credit card was charged with a few pounds what I was expecting for my broadband account. I got no reply. My card was recently charged almost twice what I was expecting. I worked harder this time to get an explanation. After much time on hold waiting to connect and speaking to supervisors I was finaly given an explanation. I asked to get an invoice detailing what I have been charged. The invoice produced on the website did not tally with what I was charged. I was then told to write to another address. I think this is very poor customer service. It should be clear what is being charged and why.
.. richard b., if you're reading this... these have really ****ed me off.. one month of non-existence service.. a painful automated telephone system.. unqualified and inconsistent 'customer relations' staff with audacity to transfer blame to myself as i have a virus / misconfigured router-firewall-adsl settings / trying to connect when there is a letter 'a' in that day of the week..
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
It's not the cheapest or fastest but it's an excellent all-rounder with good support on their website and via the phone.
They are totally unprofessional, worst customer service and lousy help agents.
Some time back I had requested them to cancel my account. They not only charged me for that month for the next month as well saying that you need to give a notice period. Imagine me paying for 2 months of service which I never used.
Please BEWARE OF VIRGIN.NET as your ISP provider. It sucks big time.
They cancelled my access and then couldn't get me back in at all. Their reason given was that I was running Win2K at home (on webmail????) and that it wasn't supported. After 2 weeks and a variety of telephone calls to 0906 numbers which cost me a fortune they finally emailed me asking me to repeat all the information I had already provided them with (I used to work in support and so know what I am going to be asked)
My email account has appeared again but with no mails in it from those 3 weeks it took to get sorted. What a complete bunch of tossers !!
pnoid at 3rd Dec 2003, 12:26PM
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