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Comments:
Please think twice before using Anglian! You will have a headache from the minute they will phone you!
Just last year i asked for a "Supply Only" quote for 5 windows to which they said "no problem". But i was forced to let Anglian salesman to come round my house to take window measurements as my ones apparently are no good and i might made a mistake. Once at my house he was very surprised when i mentioned i want "Supply Only" and kept pressuring me to go with installation which he promised will be almost same price as supply only.....£4500.... for 5 smallish windows!? [Direct from factory my all 5 windows came up to £1150 with VAT and delivery] . After 1 hour of negotiation & DVD movie about how good Anglian company is, price went down to £2500, but he kept pressuring me to sign a deal right away if i wanted to get this price. When i said no, he didn't leave me alone, he went to his car to bring sample window and started to tell me how good is the glass and other materials used in their windows, i said i am not interested, but he kept going. Then he got out those "special" screws that only Anglian company uses in installing windows and doors, but he had to change the subject very quickly when i showed a bag of very same ones i got from B&Q when i was installing my back garden door... At the end of my 3 hour visit from Anglian i said no to them, how can you quote £4500 and 1 hour later you can do the same job at £2500!?
I have to say I did buy Anglian and I did really well.
The salesman was with us for just over an hour and Im glad he was; he showed us his window and we could see how good it was.
Some other companies came in for 15 mins and I didnt even see a window! Safestyle were here for 3 hours, and dropped their original price of £7500 to £1900 haha they were a joke
I bought a door, 3 small windows, kitchen window and bathroom window, all in white.
I paid £1700, they were fitted in about 3 weeks and have had no problems, I havent had any pestering phone calls either.
I couldn't agree more, Anglian are useless. It took them over a year to build conservatory, lost the deposit, twice had to rebuild walls then built over a drain, didn't connect guttering, I could go on and on. 2 months after completion I was locked out because the grub screws had fallen out of the door and the handle just spun around. Outside on 31 January from 6.30-9.30 they are now arguing about paying locksmiths bill of £75. Please think again before using this company.
To anyone considering working for or buying from Anglian Home Improvements, I seriously suggest you re-think your plans.
After almost two years dedicated work with the company, I saw no alternative but to leave and seek employment elsewhere.
My customers experienced APPALLING customer care to the extent that many cancelled and went elsewhere (over £100k). Many were promised solutions to problems but without action, almost all were simply not communicated with by admin and installation depts. The Which magazine (March 2008) lists a number of customers. The 1st one was mine. A really genuine man who was serious about obtaining quality. He got delays, excuses, poor communication and dismal installation quality. Read it for yourself.
The RSM (Regional Sales Manager) or the DSD (Divisional Sales Director) saw fit to not pay me from November 23 2007 to 18 January 2008. It was only after a company auditor and human resources intervened that I was paid. I was the only sales rep to appear on the 'Last Quarters Incentive' winners list twice. But because I moved region (not company) my Christmas hamper was withheld. I made it open knowledge that I was considering moving because of ineptitude in the region and gave ample opportunity for issues to be put right.
The RSM told me of no hamper THREE days before Xmas. I met with him to discuss. He said he did not want me to leave and offered me an elevated position if I would stay. I asked did that include my hamper. NO was the reply. AND I was to buy a hamper myself (without wages!) and to tell my wife that I was not working for him but to break the news later...
There was no way this was going to happen. I moved to the next region only to learn that it was to be divided and that my area was to be included in the region I had just left.
I went further south but to be honest traveling 78 miles each way to work each day was just too much.
I left and then tried contacting a National director AGAIN. No response AGAIN. I faxed my intention to write to every newspaper I could including Which Magazine (who've just published a scandalous report on Anglian. NO RESPONSE.
The company is appalling to work for (my opinion), admin departments also known as anti-sales depts. seem to work purposely to lose orders. Other reps and managers are leaving in numbers.
My wife, children & I had an awful Christmas because of my withheld wages. Only my kids had presents (meager ones), my wife and I had none.
The region I left was the North East of the Northern Division.
I wrote (after cancellations) almost £900k in 37 weeks as a rep last year. The rest of the year was as a manager.
Under the present leadership, I would NEVER consider working for Anglian. But that's my opinion...
Their new tag line is...
'More Customers... Most Recommended'
They should add 'But we just don't care...'
Does anyone have good advice for seeking compensation?
absolute shambles over 15 months and they still cant resolve a serious complaint. Ive lost days off work,money,stress,engineers come all say the same needs major reworks managers book engineers to fix,engineers book inapropriate times not enough time to do job,not enough staff its a complete joke except I cant laugh because its not funny to me.
Do not touch this company they are unreliable, unprofessional and have no customer care relations.
I was told it would take two days install 5 windows, 2 doors plus the french Doors, after 10 weeks I was still waiting on work to be carried out.
It was obvious that the work would not be completed in two days but I was told that they would return after the weekend to finish the Job, I was left with wide open holes in the window frames for over two weeks & The french doors would not lock.
The lounge window was the wrong size so they were unable to fit it, I was told it would be remade and fitted within 10 days, 5 weeks later it arrived but was found to be damaged in transit so another window was again ordered, finnally after 10 weeks the window was fitted but it had silver spacers in it not Gold as requested.
Had I known what I have read on this website I would have given Anglian a miss, Do not make the same mistake I made..Keep well clear of them.
Having signed up for 6 windows and a patio door, the service was very poor and they tried to fit the wrong style of windows, a month late. I was then told it would be another 5 weeks to manufacture the right ones. 5 weeks later another call to ask if I'd like to take the wrong windows for a small discount (an offer I had already refused). Lots of blaming other sections and when I spoke to the senior man, he was inpolite and not really bothered about the situation. I said I wanted to back out from the contract before they manufactured any more and they threatened to take me to court. I'm still waiting for further info, but have put my request to back out in writing. Don't go to Anglian if you want any level of customer service or efficiency beyond signing you up to pay them!
Like so many other people I bitterly regret the day I agreed to letting Anglian fit my windows. It has been a catalgue of disasters central to which is unbelievable poor workmanship which has necessitated the windows having to be removed once and refitted and I am now waiting for them to be removed again. Also, customer service does not exist. These people simply do not care and seem very used to complaints about poor service. Add to this the damage that they have done to my building and it is enough to make me weep. To anyone considering using them, I beg you don't. You will regret it
having witnessed one of this companies vehicles being allowed to drive itself along a major highway A5143 at 0900hrs on 20dec 07 with the person in charge of the vehicle having both hands wrapped round a baguette stuffing it into his ample orifice and having no control over the vehicle i tried to advise the local managememt of what i had seen and what they proposed to do about it.having telephoned and being stuck in their jam sandwich they call customer care i was no further forward in trying to speak to some one with executive responsibility prior to my speaking to the police.ithen decided i would e-mail the company so that my narrative would not be edited by some call centre employee. having constructed my e- mail and trying to send to www.anglianhome.co.uk imagine my pleasure in finding it did not exist .further telephone trial led me to norwich i got into the jam sandwich again where managed by smoke and mirrors i was finaly cut off. touch this company at your peril
Anglian came round and gave a decent sales pitch but after reading about them i'm scared to use them! can anyone recommend a DECENT double glazing company?! If so please let me know (i'm based in north london)
Wow! There are quite some horror stories about Anglian. For those who support them, I am guessing you've never seen past the trim. Believe me- it's a whole different story when you strip back the pretty exterior!!
I used Anglian for the same reason as most of you- because of their reputation. I figured that if anything went wrong they would put it right... HOW WRONG I WAS!!
Not only did they arrive 3 days late without so much as a call, but what they had brought with them wasn't what I ordered. They even had the nerve to say that this was my fault as I had signed their technical drawings.
Anyhow, they got on with it and installed the wrong windows with a view to refitting something that resembled what I ordered at a later date. They even wanted to charge me for the cock-up. Eventually they backed down.
Having inspected the work, nothing was square, lines weren't parallel, plenty of silicone was used to cover up gaps and where the gaps were too big they plastered with UNDERCOAT PLASTER which sat proud of the original plaster surrounding it!! I am a profesional fitter (not windows) and so know how to tell when something has been bodged!!
Complaining about this got me no where and it was even suggested that I was lying in the process. Whatever happened to snagging lists?
Since that whole saga I have begun work on redecoration of one of the rooms Anglian fitted windows in. Having stripped back the surrounding trim to reveal the windows in their entirety I discovered that I could (if I wanted to) remove them with nothing more than my bare hands! All that separates the window from the surrounding frame is one stack of plastic spacers and a few screws. They didn't even bother to use expanding foam to insulate! ANGLIAN LITERALLY HID THE SHODDY WORKMANSHIP BEHIND A BADLY FITTED UPVC TRIM!!!
I am in the process of contacting them on the matter. IF ANYONE KNOWS OF THE LEGALITIES OF THIS, PLEASE LET ME KNOW!!!
By the way, I have only mentioned a handful of problems caused by them. There ARE more!
i would like to bring to your attention my total dissatisfaction with Anglian windows
following our visit from a Anglian sales consultant, my wife and i felt totally confident that we were dealing with a reputable company with many years experience, the sales consultant led us to believe that Anglian employed a professional workforce and the finished product would be quote "second to none", we were promised the fitting to be completed in two to three days by two teams of fitters and they would clean up to a high standard as the work progressed, to my surprise only two men arrived on the 30 july 07, on the first day i had reservations to see one of the team standing on my bedroom furniture along with hammers, saws etc, i soon pointed out that this was a bad start and if there were any damage to my furniture it would need to be compensated for, as a minimum i would have expected my furniture to be covered with sheeting, this went on for two days, by the third i realised i was dealing with "inexperienced and inadequate fitters", on the bay window excessive amounts of foam was used to fill the big gaps, the inside was to be bodged with plastic covering gaps, a considerable amount of rubble was left on my conservatory roof, the block paving and rear decking i had to pressure wash as it was being constantly tracked through my home, by 1st august only two days into the job
i'd had enough, i asked the men to stop working whilst i phoned Anglian to arrange for someone to have a look at the poor workmanship i was receiving, at this point my front door and second bay window frame was propped up against my fence preventing me from accessing my property, i had to move these to gain access and stop the items from being damaged,a gentleman came out that afternoon, "he took photographs" and by the expression on his face he looked displeased, my wife said, would you have these in your house, he replied NO, on the 13th august 07 two other fitters arrived, over the next two days they removed the bay window frame and replaced it with the second unfitted one, the fitter phoned me on the 14th august saying they had completed as much as they could, a gentleman from Anglian would be in touch later that day to arrange the fitting of the front door and second bay window, no call was received, i phoned the fitter whom in turn phoned the office, a gentleman phoned to say he would contact me the following day, no call was received, by the 22nd august 8 days later i phoned Anglian the gentleman i spoke to made excuses about having to wait for the toughened glass, i asked him if he was sure about this as the so-called toughened glass he was waiting for was in my front room, it was only the frame i needed,at this point i was convinced i was dealing with a cowboy outfit, i asked to speak to somebody in authority, i explained my ordeal and was promised the job to be completed by the 24th august but at the very latest saturday 25th august,i received a call on the 3rd september asking if the job can be completed on the 10th september, my wife waited at home for the fitters to come and complet the job, no one came, today is the 17th september and still no one as contacted me to complet the work that started on the 30th july. the reason for choosing Anglian windows limited? i expected quality, a quote from your brochure, with over 40 years experience, a million satisfied customers, Anglian is the UK's leading home improvements company, if this is the quality your customers are to expect i suggest you revisit the Anglian deciaration and customer charter.
I am disappointed that Anglian Windows features so poorly in the Blagger ratings.
I asked them to instal 5 double glazed window units, front and rear doors and a large patio door. As the standard aluminium colour was not to my liking I ordered a bronze finish with lead inserts on the window hoppers and front door units.
At the time of ordering, the bronze feature was not popular but Anglian told me they would introduce it because of increased demand from new customers. Whilst my wife and myself were very positive about colour choice we would have liked to see this type of installation on another home, (just in case!!) The salesman knew of a single rear door that had been fitted to a house 25 miles away and made arrangements to drive us there after seeking permission from the home owner to allow us to view. We then decided to go ahead. A couple of days later we were informed that the installation would proceed on a given date and would take five days to complete. The installers started work on the date promised and said they would start work at 0900 and finish at 1700 each day. The work was completed to my satisfaction within the time stipulated by two very skilled tradesmen who literally transformed my home. It is my experience that Anglian is an honest, up front company and the quality of it's materials and my two tradesmen cannot be faulted.
My installation was completed 15 years ago and to this day I have had no problems whatsoever, the
units have stood the test of time and look as good today as they did when they were fitted, ok there is a little oxidation on the finish gathered over the years, in my opinion this enhances the appearance of the units.
I am an ex Zenith staybrite rep...and would just like to say what a fantastic company anglian are! the quality, prices and pressure-free environment is a pleasure to work in compared to that of what i WAS used too..not mentioning any names (zenith). I have had many happy customers and even to mention the phone call i had today thanking me for the fantastic job fitted in croxley green. Anglian IS the market leader and writes 6 million pounds of business every week...what other home improvement company does that? or has been going 40 years? of course there are going to be unhappy customers coz u can never please everyone..theres always someone that will complain. As for the gold account there is no minimum amount of repayments u have to make...so its only the customers fault if they end up paying more.. the sales rep that wrote that (if he knew his job) should have known that and informed the customer of how he/she can use it to their advantage!! Hannah Williamson, Harrow showroom
As an ex Rep I believe the product quality is good, but let down by poor customer service and high finance charges.
Tip - after the rep gives an initial price there is a further 50% discount at least still available!
Anglian delayed commencement of work even though they were told time was of the essence of the contract. They made false promises and misrepresnted facts. We asked to rescind the contract before any work was done and for a refund of money paid. Anglian demanded 30 percent of contract value for costs incurred and loss of profit. Have now applied to local county court. Meantime Anglian continue to hold over 30 percent and no work can commence till this matter is resolved.
Used Anglian to fit fascias in 2003 and still have nightmares about this company. Standard of work appalling. Most of the fascias did not fit correctly so they used bathroom sealant to fill the gaps (sometimes up to 2 inches wide) & its the same colour. Other fascias were just not attached to the roof and bowed in the middle. Removed bricks where they should not do & broke roof tiles. In all honesty original wooden fascias were better.
I have sympathy for old folk who cannot climb ladders to check their work, so just don't use them.
I moved house.
you say pay with anglian gold account, for your windows, [you must be on some kind of medication] do you realy understand how much you pay back, you take it from me . iam a salesrep for anglian. and dont even offer it to any customer. even with the blagg 10% OFF THE LIST PRICE, THE ONLY WAY TO PAY IS CASH MONEY, 10% DEP ,BAL WHEN JOB IS PUT RIGHT. IF EVER,DONT PAY UNTILL JOB IS RIGHT, IF YOU PAY YOU WILL BE SORRY , SALES REP INSIDER ANGLIAN.
to the fitter who likes working for anglian windows, with no disrespect to a hard working man, i know you will not feel the same way ,in a short amount of time ,when anglian have abused you, time and time agian. good luck to you my mate,
whilst installing rooftrim product damages part of my roof, which they offered to repair, all good!, however once we had paid , Fri pm, on completeion with the promise of the repair work commencing the following monday, guess what the never turned up and not once have they phone me, all communication has been instigated from myself, chasing them endlessly, and once I had paid suddenly they felt it wasnt there responsibility to repair, !!, Finally with help from trading standards, and a threat to take them to court we have settled a financial settlement that will cover the cost of me arranging my own contractor to repair the work. I would never recommend this company, and strongly advise avoid at all costs. The aftercare service is appalling and is non-existant.
Without any fear of contradiction the ONLY way to pay for your Home Improvement Product is to use that (reputable) companies "Home Improvement Loan" which means for little or no outlay you get the product fitted, then after its fitted to your "Complete satisfaction" sign the satisfaction note which releases the funds on your behalf to the company, as importantly you have by an Act of Parliament "Double Indemnity" which means that the Finance Company MUST cover any guarantee claims if the company either can't or won't. Hope this wee bit of info helps!!
My problem with this company is a fitted kitchen I purchased 14 months ago. I am still having major problems with my substandard kitchen (£5000)Everyone beware of this setup as once they have got your money any problems that do occur (I Guarantee they will) They will really let you down,say they are coming and not turn up. They have a kitchen fitter/snagger/inspector/anything they give him a title to. He is 80+ and now they are saying that the 2 and half month delay for my repairs is because he has had a hip replacement!!!!Iask you!!!!! I am seeking advice from trading standards. Do not go ther if you are thinking of this company
I would like to declare that I do work for Anglian. However the basic premise most folks have is that ALL Home improvement companies are blaggers, whilst not entirely disagreeing with this, lets look at the facts!
Most Home Improvements are sold, bought and installed by human beings and as the bard once said to "Err is Human", in essence Anglian Home Improvements is the biggest Home Improvements direct sales Group in Europe with a turnover of £300 Million+ in 2003. If you look at the ratio of "complaints" against Anglian compared with ANY other Home Improvements company mentioned here ( even disregarding Anglians £300M+ turnover)I know whom I would give my business to?
Unfortunately we do sometimes get it wrong and I sympathise with our customers who have had or are experiencing problems, but in reality tho' our remedial problem to each individual client are bloody annoying in the overall our remedial/other sales or installation related problems are a fraction of a percent and Anglian strive to improve all the time in customer satisfaction-If only we could please ALL the people all the time, again the reality of Home Improvements and the Human factor(??) means we can only strive for a near Zero customer dis satisfaction level.
Sorry I sound like a party political broadcast, feel free to comment.
I agreed to Anglian Windows fitting 8 replacement windows and my front door. They commenced the work in Feb 2004 and completed the work in Oct 2004 taking 8 months.
They mixed cement on my tarmac drive in 2 places and spilt cement in others then left it to set. They mixed cement on a decorative step in front of the main front door and left it to set.
They knocked down a decorative external wall at the side of the front door twice leaving the bricks chiped and unsightly. The first time they repaired it with expanding foam.
They spilt various types of glue and filler on the steps and failed to clean it up.
They unnecessarily ripped out large chunks of wallpaper necessitating redecoration.
They repeatedly failed to turn up when both my wife and myself had taken time off work to be there at a pre-arranged time.
Members of staff have lied by alleging that I have refused to allow fitters to return to the premisses to carry out further repair work.
After causing many thousand pounds worth of damage they have made a disparaging offer of an £800 reduction from my £5000 bill.
Click on the thumbnail below to see the full size image
having just lost my job with the now defunct coldseal i've now started work for anglian and i would like to say from a fitters point of view how much more of a professional outfit anglian are its almost a pleasure to go to work in the mornings
thanks
ex coldseal new anglian fitter
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Just last year i asked for a "Supply Only" quote for 5 windows to which they said "no problem". But i was forced to let Anglian salesman to come round my house to take window measurements as my ones apparently are no good and i might made a mistake. Once at my house he was very surprised when i mentioned i want "Supply Only" and kept pressuring me to go with installation which he promised will be almost same price as supply only.....£4500.... for 5 smallish windows!? [Direct from factory my all 5 windows came up to £1150 with VAT and delivery] . After 1 hour of negotiation & DVD movie about how good Anglian company is, price went down to £2500, but he kept pressuring me to sign a deal right away if i wanted to get this price. When i said no, he didn't leave me alone, he went to his car to bring sample window and started to tell me how good is the glass and other materials used in their windows, i said i am not interested, but he kept going. Then he got out those "special" screws that only Anglian company uses in installing windows and doors, but he had to change the subject very quickly when i showed a bag of very same ones i got from B&Q when i was installing my back garden door... At the end of my 3 hour visit from Anglian i said no to them, how can you quote £4500 and 1 hour later you can do the same job at £2500!?
The salesman was with us for just over an hour and Im glad he was; he showed us his window and we could see how good it was.
Some other companies came in for 15 mins and I didnt even see a window! Safestyle were here for 3 hours, and dropped their original price of £7500 to £1900 haha they were a joke
I bought a door, 3 small windows, kitchen window and bathroom window, all in white.
I paid £1700, they were fitted in about 3 weeks and have had no problems, I havent had any pestering phone calls either.
After almost two years dedicated work with the company, I saw no alternative but to leave and seek employment elsewhere.
My customers experienced APPALLING customer care to the extent that many cancelled and went elsewhere (over £100k). Many were promised solutions to problems but without action, almost all were simply not communicated with by admin and installation depts. The Which magazine (March 2008) lists a number of customers. The 1st one was mine. A really genuine man who was serious about obtaining quality. He got delays, excuses, poor communication and dismal installation quality. Read it for yourself.
The RSM (Regional Sales Manager) or the DSD (Divisional Sales Director) saw fit to not pay me from November 23 2007 to 18 January 2008. It was only after a company auditor and human resources intervened that I was paid. I was the only sales rep to appear on the 'Last Quarters Incentive' winners list twice. But because I moved region (not company) my Christmas hamper was withheld. I made it open knowledge that I was considering moving because of ineptitude in the region and gave ample opportunity for issues to be put right.
The RSM told me of no hamper THREE days before Xmas. I met with him to discuss. He said he did not want me to leave and offered me an elevated position if I would stay. I asked did that include my hamper. NO was the reply. AND I was to buy a hamper myself (without wages!) and to tell my wife that I was not working for him but to break the news later...
There was no way this was going to happen. I moved to the next region only to learn that it was to be divided and that my area was to be included in the region I had just left.
I went further south but to be honest traveling 78 miles each way to work each day was just too much.
I left and then tried contacting a National director AGAIN. No response AGAIN. I faxed my intention to write to every newspaper I could including Which Magazine (who've just published a scandalous report on Anglian. NO RESPONSE.
The company is appalling to work for (my opinion), admin departments also known as anti-sales depts. seem to work purposely to lose orders. Other reps and managers are leaving in numbers.
My wife, children & I had an awful Christmas because of my withheld wages. Only my kids had presents (meager ones), my wife and I had none.
The region I left was the North East of the Northern Division.
I wrote (after cancellations) almost £900k in 37 weeks as a rep last year. The rest of the year was as a manager.
Under the present leadership, I would NEVER consider working for Anglian. But that's my opinion...
Their new tag line is...
'More Customers... Most Recommended'
They should add 'But we just don't care...'
Does anyone have good advice for seeking compensation?
I was told it would take two days install 5 windows, 2 doors plus the french Doors, after 10 weeks I was still waiting on work to be carried out.
It was obvious that the work would not be completed in two days but I was told that they would return after the weekend to finish the Job, I was left with wide open holes in the window frames for over two weeks & The french doors would not lock.
The lounge window was the wrong size so they were unable to fit it, I was told it would be remade and fitted within 10 days, 5 weeks later it arrived but was found to be damaged in transit so another window was again ordered, finnally after 10 weeks the window was fitted but it had silver spacers in it not Gold as requested.
Had I known what I have read on this website I would have given Anglian a miss, Do not make the same mistake I made..Keep well clear of them.
LisaAttenborough at 2nd Nov 2007, 01:06PM
I used Anglian for the same reason as most of you- because of their reputation. I figured that if anything went wrong they would put it right... HOW WRONG I WAS!!
Not only did they arrive 3 days late without so much as a call, but what they had brought with them wasn't what I ordered. They even had the nerve to say that this was my fault as I had signed their technical drawings.
Anyhow, they got on with it and installed the wrong windows with a view to refitting something that resembled what I ordered at a later date. They even wanted to charge me for the cock-up. Eventually they backed down.
Having inspected the work, nothing was square, lines weren't parallel, plenty of silicone was used to cover up gaps and where the gaps were too big they plastered with UNDERCOAT PLASTER which sat proud of the original plaster surrounding it!! I am a profesional fitter (not windows) and so know how to tell when something has been bodged!!
Complaining about this got me no where and it was even suggested that I was lying in the process. Whatever happened to snagging lists?
Since that whole saga I have begun work on redecoration of one of the rooms Anglian fitted windows in. Having stripped back the surrounding trim to reveal the windows in their entirety I discovered that I could (if I wanted to) remove them with nothing more than my bare hands! All that separates the window from the surrounding frame is one stack of plastic spacers and a few screws. They didn't even bother to use expanding foam to insulate! ANGLIAN LITERALLY HID THE SHODDY WORKMANSHIP BEHIND A BADLY FITTED UPVC TRIM!!!
I am in the process of contacting them on the matter. IF ANYONE KNOWS OF THE LEGALITIES OF THIS, PLEASE LET ME KNOW!!!
By the way, I have only mentioned a handful of problems caused by them. There ARE more!
Good Luck if you decide to use them!
following our visit from a Anglian sales consultant, my wife and i felt totally confident that we were dealing with a reputable company with many years experience, the sales consultant led us to believe that Anglian employed a professional workforce and the finished product would be quote "second to none", we were promised the fitting to be completed in two to three days by two teams of fitters and they would clean up to a high standard as the work progressed, to my surprise only two men arrived on the 30 july 07, on the first day i had reservations to see one of the team standing on my bedroom furniture along with hammers, saws etc, i soon pointed out that this was a bad start and if there were any damage to my furniture it would need to be compensated for, as a minimum i would have expected my furniture to be covered with sheeting, this went on for two days, by the third i realised i was dealing with "inexperienced and inadequate fitters", on the bay window excessive amounts of foam was used to fill the big gaps, the inside was to be bodged with plastic covering gaps, a considerable amount of rubble was left on my conservatory roof, the block paving and rear decking i had to pressure wash as it was being constantly tracked through my home, by 1st august only two days into the job
i'd had enough, i asked the men to stop working whilst i phoned Anglian to arrange for someone to have a look at the poor workmanship i was receiving, at this point my front door and second bay window frame was propped up against my fence preventing me from accessing my property, i had to move these to gain access and stop the items from being damaged,a gentleman came out that afternoon, "he took photographs" and by the expression on his face he looked displeased, my wife said, would you have these in your house, he replied NO, on the 13th august 07 two other fitters arrived, over the next two days they removed the bay window frame and replaced it with the second unfitted one, the fitter phoned me on the 14th august saying they had completed as much as they could, a gentleman from Anglian would be in touch later that day to arrange the fitting of the front door and second bay window, no call was received, i phoned the fitter whom in turn phoned the office, a gentleman phoned to say he would contact me the following day, no call was received, by the 22nd august 8 days later i phoned Anglian the gentleman i spoke to made excuses about having to wait for the toughened glass, i asked him if he was sure about this as the so-called toughened glass he was waiting for was in my front room, it was only the frame i needed,at this point i was convinced i was dealing with a cowboy outfit, i asked to speak to somebody in authority, i explained my ordeal and was promised the job to be completed by the 24th august but at the very latest saturday 25th august,i received a call on the 3rd september asking if the job can be completed on the 10th september, my wife waited at home for the fitters to come and complet the job, no one came, today is the 17th september and still no one as contacted me to complet the work that started on the 30th july. the reason for choosing Anglian windows limited? i expected quality, a quote from your brochure, with over 40 years experience, a million satisfied customers, Anglian is the UK's leading home improvements company, if this is the quality your customers are to expect i suggest you revisit the Anglian deciaration and customer charter.
I asked them to instal 5 double glazed window units, front and rear doors and a large patio door. As the standard aluminium colour was not to my liking I ordered a bronze finish with lead inserts on the window hoppers and front door units.
At the time of ordering, the bronze feature was not popular but Anglian told me they would introduce it because of increased demand from new customers. Whilst my wife and myself were very positive about colour choice we would have liked to see this type of installation on another home, (just in case!!) The salesman knew of a single rear door that had been fitted to a house 25 miles away and made arrangements to drive us there after seeking permission from the home owner to allow us to view. We then decided to go ahead. A couple of days later we were informed that the installation would proceed on a given date and would take five days to complete. The installers started work on the date promised and said they would start work at 0900 and finish at 1700 each day. The work was completed to my satisfaction within the time stipulated by two very skilled tradesmen who literally transformed my home. It is my experience that Anglian is an honest, up front company and the quality of it's materials and my two tradesmen cannot be faulted.
My installation was completed 15 years ago and to this day I have had no problems whatsoever, the
units have stood the test of time and look as good today as they did when they were fitted, ok there is a little oxidation on the finish gathered over the years, in my opinion this enhances the appearance of the units.
Tip - after the rep gives an initial price there is a further 50% discount at least still available!
I have sympathy for old folk who cannot climb ladders to check their work, so just don't use them.
I moved house.
Most Home Improvements are sold, bought and installed by human beings and as the bard once said to "Err is Human", in essence Anglian Home Improvements is the biggest Home Improvements direct sales Group in Europe with a turnover of £300 Million+ in 2003. If you look at the ratio of "complaints" against Anglian compared with ANY other Home Improvements company mentioned here ( even disregarding Anglians £300M+ turnover)I know whom I would give my business to?
Unfortunately we do sometimes get it wrong and I sympathise with our customers who have had or are experiencing problems, but in reality tho' our remedial problem to each individual client are bloody annoying in the overall our remedial/other sales or installation related problems are a fraction of a percent and Anglian strive to improve all the time in customer satisfaction-If only we could please ALL the people all the time, again the reality of Home Improvements and the Human factor(??) means we can only strive for a near Zero customer dis satisfaction level.
Sorry I sound like a party political broadcast, feel free to comment.
They mixed cement on my tarmac drive in 2 places and spilt cement in others then left it to set. They mixed cement on a decorative step in front of the main front door and left it to set.
They knocked down a decorative external wall at the side of the front door twice leaving the bricks chiped and unsightly. The first time they repaired it with expanding foam.
They spilt various types of glue and filler on the steps and failed to clean it up.
They unnecessarily ripped out large chunks of wallpaper necessitating redecoration.
They repeatedly failed to turn up when both my wife and myself had taken time off work to be there at a pre-arranged time.
Members of staff have lied by alleging that I have refused to allow fitters to return to the premisses to carry out further repair work.
After causing many thousand pounds worth of damage they have made a disparaging offer of an £800 reduction from my £5000 bill.
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thanks
ex coldseal new anglian fitter
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