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Comments:
Alphafive5 vs Currys Bolton
I work in customer services for an insurance company. If the people who I have recently dealt with at currys worked for the same company as I, they would be out the door so fast they would burn up on re-entry !!
At the end of October I bought a DVD recorder from Curry's at Bolton. At the beginning of March it went off one night and would not work.
I took it down to the local store and was told that it would have to go away for a repair. As it was only just over 4 months old i was not happy about this. The sale of goods act states that if it fails in the first six months it is deemed to be "inherently faulty". To cut a long story short, they refused to replace it. On further questioning it emerged that the "repair" is actually a like for like swap with a second hand unit (one that has previously been repaired, god knows how many times.) close inspection of the sales of Goods Act shows that they are entitled to do this. I gave a letter to the assistant manager at the branch on 8/3/10 stating that I wanted either my unit replacing or repairing. He said he would forward it to "customer services" . Finally I get a call today 27/3/10 !!! It's the usual Curryspiel, namely that's what we're gonna do and you either like it or lump it. Anyway, watch this space for developments, but most importantly don't shop at currys......
my daughter had the misfortune of buying a Beko cooker from currys in Oct 2007 and now in just two years it has rusted so bad she now needs another cooker currys have had five letters but they have had their money and are not interested now, i did get in touch with consumer direct who did send me info as to what to do and I also paid £26 for independent engineers report and sent to Currys but it did no good, have seen a solicitor and to take them to small claims court would cost us more than it would to buy a new cooker so looks like they have won. I would NEVER recomend currys to anyone as all they are interested in is getting your money customer relations do not exist with Currys. Unlike the old days where you could call trading standards and they would come and look at the problem this service dont seem to exist anymore. please take heed before you purchase from CURRYS. MITCH 126
I purchased an Advent laptop from Currys Cardiff at the end of February last year,and about a month later I experienced problems with starting the computer. It became worse over the coming weeks and it would sometimes take me over half an hour to get started. The computer would go into the startup repair mode and come back with a message that startup could not repair. The problem was very erratic and would come and go,but it got worse. I contacted Currys repair department and it was collected and returned within a few days. All went well for a few weeks then it all started all over again. I rang Currys help number and an attempt was made over the phone to solve the problem. In all seven attempts were made by this method together with a a further return to the company for repair - all to no avail. I contacted in February this year Currys with a request that the computer be replaced, but this was refused by a telphone conversation from Currys. I asked that this be put in writing to me but this was refused. I was then asked to submit an engineers report at my expence for consideration, which I did. This report confirmed my complaint. At this stage I contacted trading standards who took up the case, which in the end resulted in Currys giving me a repalcement. In all this complaint took nearly ten months to settle with Currys putting every obstical in the way. I wish I could write something positive about Currys. The only positive aspect was trading standards who were very helpful Wispa
I purchased a laptop from Currys online When it arrived it had 2 faults I notified them and they collected it It was returned with one fault a key jutting up from the keyboard unresolved. It was collected again and I have had nothing but trouble since their repairers "The Tech Guys" are so bad it is laughable You are fobbed off with explanations like "Im sure our engineer will get round to inspecting it soon" This was a week after the machine was collected. The Tech Guys staff are rude and confrontational and their technicians seem more interested in looking for breaches of the after sales agreement than they are in rectifying faults I would not purchase a 3 pin plug from Currys after this experience
bought a tv in 2007.under the warranty it was repaired 5 months later. since then have reported faults with the infra red and have been sent 3 new remote controls that dont work. it went in for repair again end of december and came back 2 weeks later with the same fault and another new remote control.4 days ago they picked it up yet again,when i rang up to complain i was assured that i would recieve vouchers to replace it for a new one.in fact i was told this by 2 different customer service people and had no reason to doubt this.in the meantime a different department contacted me and said no decision of that kind had been taken.i rang customer services again but could not speak to the original person and was told quite rudely not to phone them again and to wait for them to contact me.as it stands now i dont know whats happening and have been left feeling very upset and angry by this treatment.consumer direct have advised me to send them a recorded delivery letter citing the sale of goods act which i will do but it seems i am up against the warranty people as well.i have never in my life and i am a pensioner,recieved such callous treatment by a retailer.
I, too, have had an unfortunate experience with Currys and would whole-heartedly support the axiom to "check before you buy" where Curries is concerned. I bought a fax/TAM machine from their store at Fosse Park, Leicester (I happened to be in the area). It as advertised as "reduced to clear". The sales assistant was most helpful and since the machine was the last one on sale, she removed it from display and packed it for me. When I returned home and opened the box, both the handsset and cable were missing. I telephoned the store (you have to insist on being put through to there from their call centre) only to be told there was nothing they could do and I must return the machine to Fosse Park direct (despite a much nearer Currys store in Loughborough) if I wanted a refund. It was also suggested the machine was on sale at a reduced price "because the handset is missing" - nothing said to me about that when I bought the thing! A bit like buying a car at a reduced price because it has no wheels or engine!!! I was given no other option but to return the fax/tam all the way to Leicester, despite there being a nearer store to me, and being in possession of a detailed receipt, coupled with the unarguable fact they have a delivery service ("those are the rules"!) Currys, as far as I can tell, are in breach of the Trades Description Act (goods sold not fit for purpose) if not Trading Standards. As emphasised by others - check what you are buying from Currys...but I won't need to - in future, I will find somewhere else to shop.
I had the unfortunate experience of attempting to purchase mobile broadband at the Hamilton branch of Currys. We were told that our coverage was fine, as we live in the country, and the staff was really nice. Until we got home and after attempting to set up laptop etc were told by T-Mobile we were in a blackspot and should never have been sold the product in the first place and efectivly been "missold" their words not mine. When we returned this to the store we were kept waiting for over an hour, our personal details were left for everyone to see. The manager we complained to had a disgraceful could'nt care less attitude and the whole experience made us feel like we were something stuck to the bottom of the staff's shoe. They charged us twice for product protection and as yet we have still not recieved a refund. When we phoned head office to complain we were met with the rudest, offhand little girl I have ever come accross. A month down the line we still have heard nothing from our complaint. Customers at Currys are obviously not held in high regard and in this current climate I would have thought they would be glad of any custom. I would not recommend this store to anyone as maybe it's part of their training program is to teach staff not to bother thier backside with their customers and really treat them as an inconvienience.
I don't want this at all to seem like I am defending the poor service you have received and as an employee of dsgi I am sorry to hear of your experience, all I will say is though that all over the xmas period stores all over the company had huge system issues and simple things like refunds were taking over half an hour for each one, this was not good for customers but also put the staff in stores in a very stressfull and frustrating position, in my personal opinion moving customer calls to a call centre was one of the worst moves the company made in trying to improve customer service and every day in my store we have customers passed to us on the phone after "customer services" have spent half an hour winding them up! you should not have been TOLD to return to the store you purchased your product from, you should have been ASKED and if this is not possible or easy for you to do then the store should of helped you in the interest of customer service, it is the stores discretion to deal with the issue and there is no reason why they could not of(my opinion), however to put it into a business point of view if a customer was to spend £1000 in a store (for example) but went to a different store for a refund for whatever reason, that store may be reluctant to do so as it is £1000 out of their target which they are already struggling to meet, this is't them trying to wriggle out of it but things are tough at the moment for retailers not just the consumers so we have to look after our pennies too,an ideal way to do this would be to offer great customer service on every sale and I myself always try my best to do this but the sad truth we are expected to give, give, give, perform, perform,perform and customer service will always suffer because of the silly policies put in place to protect the money we make and with all the cost cutting going on we are going to be under more pressure and with the threat of losing our jobs for not doing as we should.
again apologies for the bad service you have been given, I know it's not much but I hope it goes a little way into restoring abit of confidence that we are not all bad.
I recently bought a fridge freezer from currys and was given a delivery date and when that date came they failed to deliver I then called the customer service department who told me it had been cancelled from the system and no other date was given, I was advised to go to the shop and rearrange delivery this was done then they turned up on Sunday morning with the original delivery with no notice at all I then price matched the item and again called the customer service who said go to any shop and it will be done, well that is when the farce started as the shop I went to said it could only be done at he store I bought it at this was after waiting 1/2 hour to find this out I went to the other store and was told that it could not be done for 3 days as the system was down I called customer service yet again to tell them they gave me wrong info and was spoken to very rudely and was told that no manager could speak to me and it would not matter even if they did. I claimed for my carpet to be cleaned and was sent a cheque for this but nothing for my time phone calls or petrol when I pointed this out I was told that they do not compensate for a persons time the customer service at CURRYS is abysmal
I would like to add my experience of curry electrical to this site.
Let me make it clear that I do not intend to slag or praise curries I am only giving my own experience.
While on holiday, my wife purchased an mp3 player for me, one which I had been going to buy myself for ages but never quite got around to it, anyway having made the purchase we where invited to take out their whatever happens policy which we did, and as it was extra we declined the option of accidental damage cover. We where happy to take out this policy as previously it had worked in our favour when our large fridge freezer began to give us a lot of bother, and was handled exceedingly well by curries, who replaced not only the fridge freezer but also gave us vouchers towards either other goods or as the item had been replaced, another warranty policy.
Anyway, after about nine months or so the mp3 player had to be returned and we fully expected a full refund or a replacement, the saleslady could not have been nicer and did all to assist us, however once on the computer it would not let her refund/replace the item as apparently the original salesman had inadvertently sold us the policy WITH accidental damage cover and meant the item had to be returned for repair, at first I was angry as I felt we had been missold the policy and wanted either replacement or refund as stated in the terms I believed we had purchased, the manager was called and he informed me that in his opinion the original salesman had done me a favour by his slip up, I could not see how this was as I was not getting what I had paid for, anyway as there is no arguing with them as they always blame it on the system I let them take it for repair. After a couple of weeks a letter arrived from curry’s and was to inform me that the item could not be repaired and a replacement was being despatched. In the end I have what I wanted and up till now all seems ok,
The point of this story is when buying any goods always check your purchases before leaving the shop and you may save yourself from lots of unnecessary grief. I personally ended up with basically what I originally wanted and a whole lot wiser.
ref the last post about the faulty laptop, now it is out of the 12 month warrenty period the computer systems in store will not allow an exchange or refund to be processed, you could ask the store to book it in as a repair but you would have to pay a non refundable estimation charge, you will be given a fault report for the laptop and you will be told how much a repair costs, if you decide it is worth that rather than paying for a new laptop then your estimation fee will be deducted from the final invoice. If this is not an acceptable option for you, you could try writing to the head office and claiming a contribution towards a new laptop stating that the laptop should be expected to be in working order for up to 6 years, tell them in detail that the laptop has had minimal use and that being in working order for only 8 months is not acceptable. If they agree to help then they work out a money figure based on depreciation of the unit and how long you have had the laptop and they may send vouchers to put towards a new purchase. In the store that I work this has happened a couple of times for items over 3 years old so in my opinion it is worth a go. can't promise it will work but it may save you forking out another £400.
I bought a laptop computer last year.It cost £400 and has only been used for 8 months as i had to wait for my broadband to go live.The screen has now gone black and the "customer care" staff at currys have stated that because the warranty ran out the end of january 2008 there is nothing they can do....£400 for eight months use on one of currys laptops....enough said!!!
Hi,
I would like to send my sincere apologies to any person I may of offended with my last post on this blag I had postsed a more focused blag which was very immature of myself which was the point I was trying to raise before.
I would also like to apologies to sketchy who has had his own opinion as have others I was wrong to direct a comment to you as a person.
My final message,
We as customers/staff should judge everyone as equal and not rant at a singal person which I can see was the point that has now been missed.
I would just like to take this opportunity to compliment Janeymac on her helpful posting. Your response was most insightful and does go some way to highlight the problems/pressures that DSG employees face.
If only more DSG staff were as professional as you.........you are a credit to your employer.
I think the chap with the iPOD Nano was a bit of a fool though....honestly! If you wanted to store data you'd by a USB memory stick for £10-£20?? Mmmmm Apple, iPod, iTunes...........mmmmm by jove I can hear MUSIC!!!! Bit of a clue eh?
As for Blah blah blah.......... Perhaps your grasp of the issued discussed previously passed you by??
For all the hard honest workers of Currys and Comet I would like to appolgies for "sketchy" His views are not shared by all of the customers who have problems with your companies.
I have had many a run in with both companies but never used "shout tactics" to get my own way as I find this childish and uncalled for by grown men (women).
I wish to say any person who feels the need to show this much anger toward staff must have serious issues.
My last note is to say NEVER bite back to the small people of this world they get a kick out of it and will use it in every way possible like pointing out bad gammar and spelling, this happens when they feel backed into a corner with no other route out.
Don't worry not here to jump to currys defence as it is clear to anybody that you have received appauling service and as an employee of dsg I am sorry for your experience. Unfortunatly there have been alot of silly changes in the company over the past few months, one major change is calls are now taken by a call handling company which are about as much use as a chocolate fire guard but are very good at aggrivating customers before passing them to the store, also there is now no head office contact, not even for the stores all we have is an address or a e-mail address for customer service. I recently had a bad time with currys when a fault occured on my tv, the store were very helpfull but even working for dsg I can see that they fall rather short of the mark when it comes to after sales service. This time of year is a very vunerable time for currys as it is for other retailers so they should be making more effort to please customers, especially those who have been treated as badly as yourself. I would suggest e-mailing the customer service department and keep e-mailing untill you get a responce, also although it may seem pointless, write to the head office (customer services, currys,the parkway,sheffield,s25ya) send it recorded delivery and address it to the managing director(it proberly won't get to him) keep a copy so that you can e-mail it again if you get no responce. tell them you want to claim compensation for inconveinience and phone calls. the trick is to keep pestering them(although you should not have to, but I learnt the hard way)I wish there was more I could tell you to help, also try looking on the saynoto0870 web site for any other numbers you may be able to get.
i bought a samsung 50" plasma tv and dvd home theater kit httxq120r htk & ps50q96hd pdp and paid for delivery and instalation, i was told it would be two weeks for delivery.
two weeks passed and no call about delivery, so i rang the delivery no i was given and that is when the on goin saga begins.
i was told that because of back log on orders it would be up to another two weeks for delivery, and that i had been told, i had received no call letter or email.so i wait another two weeks,and yet again no call ! so once again i make the call and surprise they cant tell me whats happening.
i make the trip to the store to find out where my tv and dvd are, im told that samsung are at fault because they have not made enough to go round and it may be another two to four weeks before i get them, and that i am at the top of the list for the next delivery, so i wait and wait and wait, no calls no delivery.
once again i go into the store.what do i find ?
a shipment has been in and gone and yet again i have been missed off! for this oversite i was up graded to the next modle of tv because it was in stock and could be delivered qickly!
a week later my tv and dvd player arrive (great).
not really, the tv was the orriginal tv i had ordered ( the one i was told they could not get )and the screen was hanging out of the frame,this was repacked and the dvd player unpacked only to find that there were no screws to put it all together so this had to be returned as well.
the delivery drivers spent the best part of an hour on the phone trying to find out when i could get a new one.as a result, i ended up back in store were to be fair the staf were understanding although it took no less than 5 of them to look into it. i was then told it would be another two weeks,at this piont im not a happy man, and set about telling currys what i did for a living and explained that they could use a currier to get the items from another store,which i was assured they could not.
cut it short i hear you shouting ! i wish i could.
after offering them the name of several curriers i use on a day to day basis, they called the one they use and arranged for just the tv to be delivered the nxt day, the home cinima kit would be longer because it was out of stock.the tv came and once again was broken,although it was just the stand, so i kept it until a replacement could be delivered, another week ! finally got my tv ! i have been into store 12 times and still to date no home cinima kit, when i go online to look for a complaints section what do i find,home cinima kit in stock in store ready for reserve and pick up with in an hour yet i dont have mine still,
so far i have had 2 broken tvs the wrong tv and a broken home cinima kit, not one phone call reasonable explanation or oppology and im still waiting! what to do ?
I would like to make a complaint about the service I have recieved in 2 Currys stores today. I bought an Ipod Nano a few weeks ago from the Ellesmere Port store. Admittedly, I dont know much about them as im not a computer expert but I presumed all would be explained. The boy who served me "Dan" was not very helpful and made me feel like I was pestering him by asking questions about the product. Regardless of not being too clear on the the product I handed over my £99. I obviously opened the case to look at it, and soon realised there were no instructions with it which I was not advised of in the store. I connected it all up to see how it worked and after days and hours of hard work, I finally figured how to do a few basic things on it off forums id found on the internet, as there is no information given by the manufacturer, and the general public have to try and help each other out! However, what I originally bought it for was to save files aswell as music onto it, i.e, work for college etc, and "Dan" advised me I could do this with ease. This turned out to be the most complicted thing so therefore I didnt use the Ipod and left it in its original case without using it.
I decided I would be best taking it back and changing it for something easier like an mp3. I first took it into the Chester store on Greyhound Park and was advised that because I had opened the case they couldnt refund it! Obviously I was going to open it to look at it. After all, you can try on a dress and still get a refund, I dont see the difference.
The unhelpful girl advised me to take it back to the store I bought it from and it would be at their discretion. I was greeted with the same response in the Ellesmere Port store and advised the same thing. I told the unhelpful woman that the staff werent very helpful the day I bought it and didnt tell me it didnt come with any instructions, and they are obviously not trained in how to work them as nobody could help me that day. I advised her had I known there were no instructions I wouldnt have bought it. She said "Dan" knew about them. I asked why he didnt help me then, she said to look on the itunes website, I asked why I wasnt advised by "Dan", she repeated again to look on the itunes website in a cheeky way. I advised her "Dan" couldnt be bothered explaining and that unless your a computer expert how are you to know anything about these things? I advised her I would be making a complaint about it to which she replied "fine" shrugging her shoulders, again in a cheeky way. I left the store feeling very irrate and not knowing what to do. Is this how Currys want their custoomers to feel? And who do they think they are speaking to people in this manner? They didnt even offer me any help or advice when I tried to explain I didnt know how to use it. The top and bottom of it is, as long as people keep buying into these products they just dont care.
I will never buy anything from Currys again and neither will all my friends and family who I have told about this.
I have actually now agreed to sell the product to a friend of mine who was considering buying one from the store, so theyve lost a sale!
I wasnt very happy with this service and I think more advice should be given on these expensive items as it seems they sell them to you knowing full well your not going to be able to take them back and that you wont be able to use it, so its a win win situation for them.I wouldnt advise anybody to buy one of these products unless you are a computer expert or know of one!
Could I just say that regardless of all the posts put on here this thread has clearly lost the plot along the way. Is this not about a retailer?
I personally cant stand Currys, I purchased goods from them just under a year ago and took out their insurance policy to cover all three appliances and I was mucked around for over two weeks. Its extreamly frustrating as a customer to know you have spent hard earned money to then have a team of people belittle you and cause upset over a problem which is clearly not your fault! Ive paid so I want a good service not some second rate excuse! I also believe that at times sales staff are subjected to abuse or threats for no reason what so ever, this is unexceptable and should be dealt with accordingly. However I will say that probably 90% of the time customers become irate due to the lack of help a member of staff gives or the frustrating circumstances we are put under. My point is simply this, when I walk into a store I want to be greeted by a friendly face of someone who wants to help and is willing to stop gassing with their fellow workers to approach me! Is this merely a dream, a thing of the past, who can honestly say that when they walk into a store they have a fantastic service from start to finsh (and even after you get home and the goods have packed in after a week!)...im sure there is not many of you. So perhaps as sales staff you could remember this and then we as customers will not lose our tempers. If however you do receive this gold star service could you ask them to get in contact with the Curry's store in Stevenage...I cant be certain but I think they are employing via London Zoo?!
Jerry's final thought
I always think if you dont like your job then change it, if you dont change it then put a brave face on it, its what your being paid to do!
Thanks you for such an "enlightening" post :) Considering the points I originally raised here have no bearing on my "Comet Experience" (posted 07.06.2005!)I'm at a loss. Have you missed the whole point of my thread so far????
Anyone can make "typos", we're not all perfect of course;) I was merely commenting on the "profoundly" poor writing skills displayed by certain individuals on this site.
The same individuals that may or may not work for Currys/Comet/B&Q for all I know(or care)...who are continuing to show their particular sector (retail I presume?) in a very poor light (the point of my original postings, if you care to read).
I haven't lost my temper, I'm not that bothered really, quite entertained. If you want to continue berating present or potential customers of whatever retail organisation you represent, then that's your choice.
Anyway, must dash, busy day in work, drinking coffee, posting on here, shuffling pieces of paper around etc etc etc. I await your responses, I get awfully bored sometimes :)
May I make a polite suggestion to all involved in this little war? LET IT GO!
It is clear from the last post by sketchy that this thread is now in no way related to currys or their service and has now turned into an exchange of nasty little cheap shots.
It is clear there is wrong on all sides and everyone is guilty of making snap judgments based on what they have read on here.
Surly everyone can express their opinion without insulting others.
It would be nice to see a line drawn under this as it is all becoming abit of a MOO POINT (like a cows opinion, it doesn't matter, it's moo!).
PS,
as I have said, this is a polite suggestion so please don't bite my head off, just think we should get back to the basics ... Currys
Sketchy,you have clearly lost your temper and have resorted to insults here by mocking the way we write on here, since you have written exactly what our mispelt words were supposed to be spelt like you clearly know what we meant so what does it matter if they are not spelt correctly? If you go on any internet forum or read most text messages these days you will see the same errors...thats because half the time they are actual errors and the other half it is someone makin a word shorta, as i just did twice. Now if you are going to get all pesty (:P) about it then fine, i thought this was a forum on currys the retailer, not an english lesson. the slogan is always lowering prices mate not always spelling correctly to suit you...thank you say hello to your wife since you mentioned her and if i want some burberry ill contact you further so keep looking on this site, never know when us chavs will need some fresh burberry ay!
Sketchy I feel I must set you straight on a few points, Firstly I am a former Currys employee and I was paid very well indeed.
You made reference to the “sale of goods act” in your post about Comet well you are wrong the sale of goods act only states that you are entitled to a refund on faulty goods for a short period of time, you will find almost all retailers set the time at 28 days for items such as TV’s, this is to allow such time for you to take your TV home and used it enough to asses its compliance with its description at the time of sale. Trading Standards have never overturned this time scale as they find it acceptable, however most retailers have some flexibility within this to allow for items such as cameras that may be purchased and not used immediately.
Sale of goods act statements:
Remedies
If a product that was faulty at the time of sale is returned to the retailer, the buyer
is legally entitled to:
1. a full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but is often quite short);
or
2. a reasonable amount of compensation (or "damages") for up to six years from
the date of sale (five years after discovery of the problem in Scotland).
This does not mean all goods have to last six years! It is the limit for making a claim in respect of a fault that was present at the time of sale. It is not equivalent to a
Guarantee.
Additional rights for consumers
Alternatively, consumers (see definition in the "Introduction") can choose to request
Instead:
1. a repair or replacement. The retailer can decline either of these if he can show that they are disproportionately costly in comparison with the alternative.
However, any remedy must also be completed without significant inconvenience to the consumer.
As the proud holder of a business degree I feel that I am in a much better position to explain the sale of goods act than you.
I would also like to point out to you that you may be better advised to check your own text for mistakes before pointing out the mistakes of others (please see your attempted use of the word “from” in your post about Comet)
“I decided to get rude myself and started shouting the odds in from of potential customer's. Imagine, the manager came out to see me! Instant replacement!!”
Very poor sketchy I think you should have used the word “front” don’t you!
You are obviously bothered ,judging from the last two posts. The points I have already made did not register with you at all!
By the way you may want to note the following:
it's MANNERS not MANORS
got to not gotta
Grammer? Did you mean GRAMMAR ?
I'm not Im
favour not favor (unless you're American)
PESTY?? I take it you meant PESKY?
it's government not goverment
Oh it's WORKING not WOEKING!
"subdued to read in my interest of this thread"?
What sort of English is that?
spoken not spoke
trying not tryin
And lastly Can't not cant
If the standard of your written posts is any reflection on your overall abilities...BOY.. I pity your respective employers. They really are taking on idiots these days eh? :)
enywaey, gotta gow naw as iv ad enuff ov dis pewrile nonsuns. if u cant tayk i dont dish i owt ok?
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Comments:
I work in customer services for an insurance company. If the people who I have recently dealt with at currys worked for the same company as I, they would be out the door so fast they would burn up on re-entry !!
At the end of October I bought a DVD recorder from Curry's at Bolton. At the beginning of March it went off one night and would not work.
I took it down to the local store and was told that it would have to go away for a repair. As it was only just over 4 months old i was not happy about this. The sale of goods act states that if it fails in the first six months it is deemed to be "inherently faulty". To cut a long story short, they refused to replace it. On further questioning it emerged that the "repair" is actually a like for like swap with a second hand unit (one that has previously been repaired, god knows how many times.) close inspection of the sales of Goods Act shows that they are entitled to do this. I gave a letter to the assistant manager at the branch on 8/3/10 stating that I wanted either my unit replacing or repairing. He said he would forward it to "customer services" . Finally I get a call today 27/3/10 !!! It's the usual Curryspiel, namely that's what we're gonna do and you either like it or lump it. Anyway, watch this space for developments, but most importantly don't shop at currys......
again apologies for the bad service you have been given, I know it's not much but I hope it goes a little way into restoring abit of confidence that we are not all bad.
janeymac at 30th Jan 2009, 07:19PM
Let me make it clear that I do not intend to slag or praise curries I am only giving my own experience.
While on holiday, my wife purchased an mp3 player for me, one which I had been going to buy myself for ages but never quite got around to it, anyway having made the purchase we where invited to take out their whatever happens policy which we did, and as it was extra we declined the option of accidental damage cover. We where happy to take out this policy as previously it had worked in our favour when our large fridge freezer began to give us a lot of bother, and was handled exceedingly well by curries, who replaced not only the fridge freezer but also gave us vouchers towards either other goods or as the item had been replaced, another warranty policy.
Anyway, after about nine months or so the mp3 player had to be returned and we fully expected a full refund or a replacement, the saleslady could not have been nicer and did all to assist us, however once on the computer it would not let her refund/replace the item as apparently the original salesman had inadvertently sold us the policy WITH accidental damage cover and meant the item had to be returned for repair, at first I was angry as I felt we had been missold the policy and wanted either replacement or refund as stated in the terms I believed we had purchased, the manager was called and he informed me that in his opinion the original salesman had done me a favour by his slip up, I could not see how this was as I was not getting what I had paid for, anyway as there is no arguing with them as they always blame it on the system I let them take it for repair. After a couple of weeks a letter arrived from curry’s and was to inform me that the item could not be repaired and a replacement was being despatched. In the end I have what I wanted and up till now all seems ok,
The point of this story is when buying any goods always check your purchases before leaving the shop and you may save yourself from lots of unnecessary grief. I personally ended up with basically what I originally wanted and a whole lot wiser.
janeymac at 26th Feb 2008, 10:20PM
I would like to send my sincere apologies to any person I may of offended with my last post on this blag I had postsed a more focused blag which was very immature of myself which was the point I was trying to raise before.
I would also like to apologies to sketchy who has had his own opinion as have others I was wrong to direct a comment to you as a person.
My final message,
We as customers/staff should judge everyone as equal and not rant at a singal person which I can see was the point that has now been missed.
Blahblahblah
blahblahblah at 18th Jan 2008, 10:24AM
If only more DSG staff were as professional as you.........you are a credit to your employer.
I think the chap with the iPOD Nano was a bit of a fool though....honestly! If you wanted to store data you'd by a USB memory stick for £10-£20?? Mmmmm Apple, iPod, iTunes...........mmmmm by jove I can hear MUSIC!!!! Bit of a clue eh?
As for Blah blah blah.......... Perhaps your grasp of the issued discussed previously passed you by??
EH EH EH!! ;)
I have had many a run in with both companies but never used "shout tactics" to get my own way as I find this childish and uncalled for by grown men (women).
I wish to say any person who feels the need to show this much anger toward staff must have serious issues.
My last note is to say NEVER bite back to the small people of this world they get a kick out of it and will use it in every way possible like pointing out bad gammar and spelling, this happens when they feel backed into a corner with no other route out.
BlahBlahBlah
blahblahblah at 14th Dec 2007, 03:00AM
janeymac at 1st Dec 2007, 12:03AM
two weeks passed and no call about delivery, so i rang the delivery no i was given and that is when the on goin saga begins.
i was told that because of back log on orders it would be up to another two weeks for delivery, and that i had been told, i had received no call letter or email.so i wait another two weeks,and yet again no call ! so once again i make the call and surprise they cant tell me whats happening.
i make the trip to the store to find out where my tv and dvd are, im told that samsung are at fault because they have not made enough to go round and it may be another two to four weeks before i get them, and that i am at the top of the list for the next delivery, so i wait and wait and wait, no calls no delivery.
once again i go into the store.what do i find ?
a shipment has been in and gone and yet again i have been missed off! for this oversite i was up graded to the next modle of tv because it was in stock and could be delivered qickly!
a week later my tv and dvd player arrive (great).
not really, the tv was the orriginal tv i had ordered ( the one i was told they could not get )and the screen was hanging out of the frame,this was repacked and the dvd player unpacked only to find that there were no screws to put it all together so this had to be returned as well.
the delivery drivers spent the best part of an hour on the phone trying to find out when i could get a new one.as a result, i ended up back in store were to be fair the staf were understanding although it took no less than 5 of them to look into it. i was then told it would be another two weeks,at this piont im not a happy man, and set about telling currys what i did for a living and explained that they could use a currier to get the items from another store,which i was assured they could not.
cut it short i hear you shouting ! i wish i could.
after offering them the name of several curriers i use on a day to day basis, they called the one they use and arranged for just the tv to be delivered the nxt day, the home cinima kit would be longer because it was out of stock.the tv came and once again was broken,although it was just the stand, so i kept it until a replacement could be delivered, another week ! finally got my tv ! i have been into store 12 times and still to date no home cinima kit, when i go online to look for a complaints section what do i find,home cinima kit in stock in store ready for reserve and pick up with in an hour yet i dont have mine still,
so far i have had 2 broken tvs the wrong tv and a broken home cinima kit, not one phone call reasonable explanation or oppology and im still waiting! what to do ?
I decided I would be best taking it back and changing it for something easier like an mp3. I first took it into the Chester store on Greyhound Park and was advised that because I had opened the case they couldnt refund it! Obviously I was going to open it to look at it. After all, you can try on a dress and still get a refund, I dont see the difference.
The unhelpful girl advised me to take it back to the store I bought it from and it would be at their discretion. I was greeted with the same response in the Ellesmere Port store and advised the same thing. I told the unhelpful woman that the staff werent very helpful the day I bought it and didnt tell me it didnt come with any instructions, and they are obviously not trained in how to work them as nobody could help me that day. I advised her had I known there were no instructions I wouldnt have bought it. She said "Dan" knew about them. I asked why he didnt help me then, she said to look on the itunes website, I asked why I wasnt advised by "Dan", she repeated again to look on the itunes website in a cheeky way. I advised her "Dan" couldnt be bothered explaining and that unless your a computer expert how are you to know anything about these things? I advised her I would be making a complaint about it to which she replied "fine" shrugging her shoulders, again in a cheeky way. I left the store feeling very irrate and not knowing what to do. Is this how Currys want their custoomers to feel? And who do they think they are speaking to people in this manner? They didnt even offer me any help or advice when I tried to explain I didnt know how to use it. The top and bottom of it is, as long as people keep buying into these products they just dont care.
I will never buy anything from Currys again and neither will all my friends and family who I have told about this.
I have actually now agreed to sell the product to a friend of mine who was considering buying one from the store, so theyve lost a sale!
I wasnt very happy with this service and I think more advice should be given on these expensive items as it seems they sell them to you knowing full well your not going to be able to take them back and that you wont be able to use it, so its a win win situation for them.I wouldnt advise anybody to buy one of these products unless you are a computer expert or know of one!
I personally cant stand Currys, I purchased goods from them just under a year ago and took out their insurance policy to cover all three appliances and I was mucked around for over two weeks. Its extreamly frustrating as a customer to know you have spent hard earned money to then have a team of people belittle you and cause upset over a problem which is clearly not your fault! Ive paid so I want a good service not some second rate excuse! I also believe that at times sales staff are subjected to abuse or threats for no reason what so ever, this is unexceptable and should be dealt with accordingly. However I will say that probably 90% of the time customers become irate due to the lack of help a member of staff gives or the frustrating circumstances we are put under. My point is simply this, when I walk into a store I want to be greeted by a friendly face of someone who wants to help and is willing to stop gassing with their fellow workers to approach me! Is this merely a dream, a thing of the past, who can honestly say that when they walk into a store they have a fantastic service from start to finsh (and even after you get home and the goods have packed in after a week!)...im sure there is not many of you. So perhaps as sales staff you could remember this and then we as customers will not lose our tempers. If however you do receive this gold star service could you ask them to get in contact with the Curry's store in Stevenage...I cant be certain but I think they are employing via London Zoo?!
Jerry's final thought
I always think if you dont like your job then change it, if you dont change it then put a brave face on it, its what your being paid to do!
Thanks you for such an "enlightening" post :) Considering the points I originally raised here have no bearing on my "Comet Experience" (posted 07.06.2005!)I'm at a loss. Have you missed the whole point of my thread so far????
Anyone can make "typos", we're not all perfect of course;) I was merely commenting on the "profoundly" poor writing skills displayed by certain individuals on this site.
The same individuals that may or may not work for Currys/Comet/B&Q for all I know(or care)...who are continuing to show their particular sector (retail I presume?) in a very poor light (the point of my original postings, if you care to read).
I haven't lost my temper, I'm not that bothered really, quite entertained. If you want to continue berating present or potential customers of whatever retail organisation you represent, then that's your choice.
Anyway, must dash, busy day in work, drinking coffee, posting on here, shuffling pieces of paper around etc etc etc. I await your responses, I get awfully bored sometimes :)
regards,
Pesty...oops I mean Sketchy
It is clear from the last post by sketchy that this thread is now in no way related to currys or their service and has now turned into an exchange of nasty little cheap shots.
It is clear there is wrong on all sides and everyone is guilty of making snap judgments based on what they have read on here.
Surly everyone can express their opinion without insulting others.
It would be nice to see a line drawn under this as it is all becoming abit of a MOO POINT (like a cows opinion, it doesn't matter, it's moo!).
PS,
as I have said, this is a polite suggestion so please don't bite my head off, just think we should get back to the basics ... Currys
isthereapoint at 5th Feb 2007, 09:09AM
You made reference to the “sale of goods act” in your post about Comet well you are wrong the sale of goods act only states that you are entitled to a refund on faulty goods for a short period of time, you will find almost all retailers set the time at 28 days for items such as TV’s, this is to allow such time for you to take your TV home and used it enough to asses its compliance with its description at the time of sale. Trading Standards have never overturned this time scale as they find it acceptable, however most retailers have some flexibility within this to allow for items such as cameras that may be purchased and not used immediately.
Sale of goods act statements:
Remedies
If a product that was faulty at the time of sale is returned to the retailer, the buyer
is legally entitled to:
1. a full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but is often quite short);
or
2. a reasonable amount of compensation (or "damages") for up to six years from
the date of sale (five years after discovery of the problem in Scotland).
This does not mean all goods have to last six years! It is the limit for making a claim in respect of a fault that was present at the time of sale. It is not equivalent to a
Guarantee.
Additional rights for consumers
Alternatively, consumers (see definition in the "Introduction") can choose to request
Instead:
1. a repair or replacement. The retailer can decline either of these if he can show that they are disproportionately costly in comparison with the alternative.
However, any remedy must also be completed without significant inconvenience to the consumer.
As the proud holder of a business degree I feel that I am in a much better position to explain the sale of goods act than you.
I would also like to point out to you that you may be better advised to check your own text for mistakes before pointing out the mistakes of others (please see your attempted use of the word “from” in your post about Comet)
“I decided to get rude myself and started shouting the odds in from of potential customer's. Imagine, the manager came out to see me! Instant replacement!!”
Very poor sketchy I think you should have used the word “front” don’t you!
By the way you may want to note the following:
it's MANNERS not MANORS
got to not gotta
Grammer? Did you mean GRAMMAR ?
I'm not Im
favour not favor (unless you're American)
PESTY?? I take it you meant PESKY?
it's government not goverment
Oh it's WORKING not WOEKING!
"subdued to read in my interest of this thread"?
What sort of English is that?
spoken not spoke
trying not tryin
And lastly Can't not cant
If the standard of your written posts is any reflection on your overall abilities...BOY.. I pity your respective employers. They really are taking on idiots these days eh? :)
enywaey, gotta gow naw as iv ad enuff ov dis pewrile nonsuns. if u cant tayk i dont dish i owt ok?
luvs and kisses BOY
skechy XXX a pesty customer
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