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upi/futurephones
I have been with vodafone through phones4u for over a year and they have been pestering me to get an upgrade, i've had various calls from them and had agreed to a contract that was all messed up as they sent me the wrong phone etc. I then sorted it and I was contacted by this company last monday i had a missed call and i called the mobile number and asked who had called me. They claimed to be a company called upi the man on the phone was talking very fast and said i dont understand who you are please start again. He then told me that they were a company that helped you get your bank charges back from the last 6 years. i said i have been a student so i have had no bank charges from being overdrawn etc. he then read out al of my bank details and my home address and asked if these were correct i said yes but i dont understand who you are. He then went on to tell me that they would need to take £49.99 out of my account as a legal fee to help me get up to £500 bank charges back and that it was a no win no fee thing that if i never got any bank charges back the money would be refunded into my account. i said i was not happy having someone over the phone take money out of my account, he said ok we'll send you a package out with all the details i said okay but i dont want money being taken out of my account.He then said i would recieve a call from his manager to see if the service provided over the phone was up to standard. I recieved the other call from the landline asking if i was happy i said i still do not understand he then rushed through the whoe thing again and said we'll send a package out to you in the post. I went home that night worryig that someone had my bank details so the following morning i set up internet banking to check my account and called both of the numbers back the mobile was switched off and the landline just rang out. My account sid a company called futurephones had taken £59.98 out of my account. i called phones4u and questioned this company, they denied all knowledge of this company so i immediately called the hsbc fraud team and had my card and account blocked then cancelled.My dad has been surfing the net and found this site which has another blagger called futurephones with everyone commenting on the same situation. Im assuming upi and futurephones are a joint con artist company however not once did the guy on the phone mention that thy were a phone insurance company!!! Yes i did recieve a 'package' consisting of a art attack booklet full of rubbish and contact numbers that ring out. As for phones4u i have cancelled everything wit them and although they sent me the second phone/contract they denied all knowledge of me when i cancelled with them and they said i'd 'failed' the credit check! yet they sent two phones out to me!!! My dad has gone to watchdog and the trading standards who know of this company but some loop hole in the law makes it impossible for them to do anything about it but gave us the contact address etc. bbc Watchdog want to follow this so if anyone has any more info please comment on here too. Thanks
My phone won't make calls from the address book and I took it into Phones4u to be sent away for repair and have been told it is out of warranty. How can they force an 18 month contract on you and only guarantee the handset for 12 months?! They obviously don't want the repeat business. 02 and Vodafone (and probably most other providers) have a warranty on their handsets for the length of the contract. I will never use Phones4u again. If you've had problems with them, don't forget to have your details removed from their marketing database. I won't even go into the attitude of their staff instore!!
My daughter purchased a pay as you go mobile phone for approx £120 in August this year, and is now not charging at all.
The company want to send it away for anything up to three weeks for a repair! They will not entertain a refund or replacement, Oh, that's right, I can take it to a repair shop myself!
The Luton Store have made no effort to find out exactly what the problem is with the phone, and are certainly not interested in consumer law, apparently they have been to court a few times and have always won!!! I have two options - take it or leave it.
I would certainly leave Phones 4 U as a consumer - go to a company who value your business.
I purchased my phone recently from phones4u, the staff were extremly pushy and told me that i had to purchase phone insurance. I stressed taht i didnt want it but they set it up without my knowledge
I have just had the exact same experience as you with Phones 4 U. My phone was sent back for the same problem, but I already knew what had caused the problem as my daughter had the same phone and also ended up with the white screen. We sent her phone back to LG repair centre direct who wrote back to say it was a common fault for this phone to get the white screen and that it just needed the software resetting. We had the phone back within 7 days fixed and working fine at no charge. However as my husband had bought his phone from Phones 4 U, we were told by them to take the phone back to them and they would send it for us, how helpful were they I thought! But I've now found out that they didn't send it to LG but to Phones 4 U own repair centre and I'm now being told that it seems we damaged the phone as the internal screen is cracked and we have to pay £17.63 to get the phone back or £58 to have the phone fixed! I told them this was disgusting and they told me that if I didn't pay either/ or within 60 days the phone would end up in the bin, how's that for customer service. I'm currently writing to their head office at Ore Close, Lymedale Business Park, Newcastle Under Lyme Staffordshire ST5 9QD as well as writing to watchdog, and consumerdirect.com - I suggest you do the same, as the more of us that report this company, the more chance we have of getting some kind of refund! THIS HAS TO BE THE WORST CASE OF CUSTOMER SERVICE I HAVE EVER COME ACROSS.!!
Ok continuation from below! I received a letter from phones4u repair centre. After saying it would take four weeks max to fix and send back, it has taken them six weeks to write to me to say Their so called experts say I have damaged it and I now have two choices. I pay them £20 plus vat to send the phone back to me unrepaired, or I pay them £68 plus vat to fix the thing. I have demanded it is reassessed by another 'engineer' (though I suspect these people are little more than work experience lads wearing a suit!) and send me a copy of the engineer report before making my decision. Truth is I am not paying this ripoff of a company another penny of my hard earned cash. Lets be honest, repair at a cost of £70? The phone is cheaper to re buy, so all they will actually do is send me another one (and I am sure a re furb one at that which will last 3 months!) I have learned a very important lesson though, NEVER EVER BUY FROM THIS RIPOFF PHONE SHOP!
I bought a phone from the MK store at the end of january, a pink lg chocolate, on pre pay at £150. Last week I turned the phone off, after charging it over night (sitting on a shelf 6 feet in the air!) and the screen had gone almost white, with a few black marks on. Other than that it worked fine! I took it back to the store and was told that the warranty wouldnt cover it as it was damage. I explained I hadnt damaged it, I have never treated it badly, and the assistant walked away from me. Another assistant came over and looked at the phone, and said normally he would think it was damage, but his father had the same phone and a week earlier the very same thing had happened to his, and he swore he hadnt damaged it. The phone is now off at the repair shop, though I have no idea if they will even fix it. I was simply told they would send it back to me when it was fixed, yet the paper I was given states that if they dont fix it, or I refuse to pay for the repair, they will send it back to me unrepaired, at a charge! It all seems a bit silly to me. I am beginning to think I will end up with a huge bill and no working phone, after paying a lot of money for the phone in the first place! Not impressed!
I entered the Brighton Churchill Square branch of Phones 4U and asked for a mobile phone with full access to the World Wide Web. I spent ten minutes interrogating the store manager in order to make sure that the phone and services he was offering to me, an LG U8110 on the Hutchison 3G network, indeed had full access to the World Wide Web. The manager stated that all modern mobile phones have World Wide Web access but that the 3 phone offered a much better service. I subsequently bought the phone on this false prospectus.
They presented me with a demo phone while performing a credit check and I attempted to resolve www.google.com in the Web browser. The salesman stated that the demo phone was not connected to the 3 network. I asked to demo a phone which did have an active connection and he stated that they had no such phone in the shop.
I discovered over subsequent months that the Hutchison 3G network does not provide access to the World Wide Web. I have recently contacted Phones 4U in order to resolve the issue but they have refused to do anything whatsoever: no replacement phone, refund or alternative network. I called Trading Standards today and was informed that in order to make a claim I would need definitive proof that I asked for a phone with Web access.
Clearly as consumers we must ask the store manager to sign a supplementary contract in order to validate any advice we receive from such people.
after asking specifically for a phone that was mp3 ringone compatible and being shown what was a relatively new phone I was sold this phone by a convincing salesman. I was told I would need a cable to conect the phone to my pc which would cost around £50. As it was coming up to Xmas I decided to wait a couple of months before buying the said cable.
Once I had bought the cable I then discovered that my phone was far from mp3 ringtone compatible and so I tried contacting the shop, complaining about what I had been told, the shop gave me the head office number and so I rang it. I then got told that I had 28 days after the purchase in which I could have returned the phone if I didnt like it and as I was out of this period they would do nothing for me.
I tried explaining that they had actually breached certain laws but they just mocked me over the phone saying I shouldnt have left it so long before getting the cable. Not very impressed at all.
Decided to take out a contract with o2 on a mobile phone from phones4u. 5 days later decided to cancel agreement and return the phone. Manager canceled the agreement on pc and everyting is fine,however,upon checking bank statement o2 have deducted 2 month debits from my account. After 4 phone calls and 2 visits to the shop matter is still not resolved. As the phone was never out of the box within the 5 days I had it I cant provide the manager a number to help him with his enquiries so between o2 & Phones4u I'm still out of pocket. Unprofessional & semi-skilled with the after sales service. Definate thumbs down from me.
Two months ago, myself and my boyfriend walked into phones4u looking for the perfect phone for me. Something that this phone shop said they can do. After looking at the different tarrifs available I decided to go for the everyone 200 on T-mobile. But when they checked my credit history, I didn't have one. I'm 20 and have never had a credit card, therefore have no credit history. So, one of their so called experts told us that we could put the phone in my boyfriends name and simply phone in 24 hours and transfer the billing details to my name and bank account.
So, happy with this we went ahead and put it in his name. But 24 hours later I rang T-mobile who said they could transfer the phone into my name, subject to a credit check!! After confronting them I was told "You should've read the terms and conditions, love". I'm very unhappy with the customer service! Please do not rely on any information their "experts" give you.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I have been with vodafone through phones4u for over a year and they have been pestering me to get an upgrade, i've had various calls from them and had agreed to a contract that was all messed up as they sent me the wrong phone etc. I then sorted it and I was contacted by this company last monday i had a missed call and i called the mobile number and asked who had called me. They claimed to be a company called upi the man on the phone was talking very fast and said i dont understand who you are please start again. He then told me that they were a company that helped you get your bank charges back from the last 6 years. i said i have been a student so i have had no bank charges from being overdrawn etc. he then read out al of my bank details and my home address and asked if these were correct i said yes but i dont understand who you are. He then went on to tell me that they would need to take £49.99 out of my account as a legal fee to help me get up to £500 bank charges back and that it was a no win no fee thing that if i never got any bank charges back the money would be refunded into my account. i said i was not happy having someone over the phone take money out of my account, he said ok we'll send you a package out with all the details i said okay but i dont want money being taken out of my account.He then said i would recieve a call from his manager to see if the service provided over the phone was up to standard. I recieved the other call from the landline asking if i was happy i said i still do not understand he then rushed through the whoe thing again and said we'll send a package out to you in the post. I went home that night worryig that someone had my bank details so the following morning i set up internet banking to check my account and called both of the numbers back the mobile was switched off and the landline just rang out. My account sid a company called futurephones had taken £59.98 out of my account. i called phones4u and questioned this company, they denied all knowledge of this company so i immediately called the hsbc fraud team and had my card and account blocked then cancelled.My dad has been surfing the net and found this site which has another blagger called futurephones with everyone commenting on the same situation. Im assuming upi and futurephones are a joint con artist company however not once did the guy on the phone mention that thy were a phone insurance company!!! Yes i did recieve a 'package' consisting of a art attack booklet full of rubbish and contact numbers that ring out. As for phones4u i have cancelled everything wit them and although they sent me the second phone/contract they denied all knowledge of me when i cancelled with them and they said i'd 'failed' the credit check! yet they sent two phones out to me!!! My dad has gone to watchdog and the trading standards who know of this company but some loop hole in the law makes it impossible for them to do anything about it but gave us the contact address etc. bbc Watchdog want to follow this so if anyone has any more info please comment on here too. Thanks
The company want to send it away for anything up to three weeks for a repair! They will not entertain a refund or replacement, Oh, that's right, I can take it to a repair shop myself!
The Luton Store have made no effort to find out exactly what the problem is with the phone, and are certainly not interested in consumer law, apparently they have been to court a few times and have always won!!! I have two options - take it or leave it.
I would certainly leave Phones 4 U as a consumer - go to a company who value your business.
They presented me with a demo phone while performing a credit check and I attempted to resolve www.google.com in the Web browser. The salesman stated that the demo phone was not connected to the 3 network. I asked to demo a phone which did have an active connection and he stated that they had no such phone in the shop.
I discovered over subsequent months that the Hutchison 3G network does not provide access to the World Wide Web. I have recently contacted Phones 4U in order to resolve the issue but they have refused to do anything whatsoever: no replacement phone, refund or alternative network. I called Trading Standards today and was informed that in order to make a claim I would need definitive proof that I asked for a phone with Web access.
Clearly as consumers we must ask the store manager to sign a supplementary contract in order to validate any advice we receive from such people.
Once I had bought the cable I then discovered that my phone was far from mp3 ringtone compatible and so I tried contacting the shop, complaining about what I had been told, the shop gave me the head office number and so I rang it. I then got told that I had 28 days after the purchase in which I could have returned the phone if I didnt like it and as I was out of this period they would do nothing for me.
I tried explaining that they had actually breached certain laws but they just mocked me over the phone saying I shouldnt have left it so long before getting the cable. Not very impressed at all.
sdr at 5th Dec 2003, 01:47PM
Two months ago, myself and my boyfriend walked into phones4u looking for the perfect phone for me. Something that this phone shop said they can do. After looking at the different tarrifs available I decided to go for the everyone 200 on T-mobile. But when they checked my credit history, I didn't have one. I'm 20 and have never had a credit card, therefore have no credit history. So, one of their so called experts told us that we could put the phone in my boyfriends name and simply phone in 24 hours and transfer the billing details to my name and bank account.
So, happy with this we went ahead and put it in his name. But 24 hours later I rang T-mobile who said they could transfer the phone into my name, subject to a credit check!! After confronting them I was told "You should've read the terms and conditions, love". I'm very unhappy with the customer service! Please do not rely on any information their "experts" give you.
tori at 5th Dec 2003, 01:31PM
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