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Was insured with them for several years and found another company (More Than) to be cheaper on renewal. Was told by the less than helpfull chap on the phone that the price INCREASE was due to a claim on my insurance (that never happened..)
When I said More Than were cheaper he said (and I quote) 'Better go with them then'
10 weeks without the use of a bathroom and still nothing is happening. It takes ages to get through to the right department. When I do get through nothing happens! They are quick to take the premium but don't bother trying to make a claim. I have sent 8 fax messages - just got a reply today from a lady in India - got nowhere!
My wife had an accident which was not her fault. Because she had fully comprehensive she was told to take the car in for repair by the Norwich Union appointed repairer. We were told the car was ready for collection but when we went to fetch it only half the repair had been done. Two doors had been scratched in the accident. It was obviously a result of the same crash as it was a continuous scratch but only one door had been resprayed when we went to collect the car. When we pointed this out they said they didn't know how they missed it. We then had to wait another couple of days. After the repair she paid a £120 excess to the repairer and when we got the car back three quarters of a tank of fuel had been used and the mileage had gone up so the garage must have been driving around in our car. When the accident had been resolved by the insurers my wife phoned to ask for the £120 policy excess back. After waiting a long time and receiving nothing we wrote to Norwich Union to ask for it but we never got a reply.
i dont know if you are aware about this one with norwich union.
I have my wife,myself and my son on my insurance policy with norwich union.
however my son's name is not shown on the insurance certificate but is shown on the policy documents.
I have checked this with the local police office and it has been confirmed that my son is not legally covered as his name is not on the certificate.
Have been on to the call centre and when i informed them about this was told by a gentleman who was not based in the UK " if he gets stopped by the cops, tell them to call norwich union"
spent well over an hour trying to get this resolved and thought i got it resolved they said they would send a certificate to reflect this.
again they sent a certificate to show only myself and my wife on the certificate.
useless ! have resorted to writing a complaint to them. maybe then they will understand and resolve the issue.
So my son is uninsured at present even though he has been paid to go on the policy. So if he has an accident he norwich union will hear about it and so will the nation press.
Had my car broken into in JUNE 2005 it was picked up and taken to an approved repairer,they were going to write it off but decided to do the repairs (not my fault the assessor made the wrong decision) I liked my car,it was in imaculate condition before, except for a cracked light case,there when i bought it! flew through its mot!!but i wish they had just written it off now!.The car was "going herbie " thats the only way to describe it,the break in had obviously caused some sort of electrical short circit,as well as the other damage!! finally got it back SEPTEMBER, sub standard parts fitted i had a walnut style dash orignally, they fitted a bog standard black one! ok fine any dash better than no dash!, im not an unreasonable person!!!still things wrong with it,and still waiting for parts.IT IS NOW DECEMBER!6 MONTHS! funny how they have managed to drag it out till my renewal was due!! and are now saying the faults werent incident related ,and wont repair,coincidence? I THINK NOT!!.When on the phone complaining because as far as i was concerned the reason you had fully comp insurance was so that your car was returned to you in the condition is was before the incident!! guess what! the foreign lady i spoke to refused to give me any name ,telephone number,particular address,NOT ANYTHING or put me through to anyone else to complain and take it further saying they didnt have a complaints department!!!!jokes!!!and guess how much my renewal quote is for next year! more than double!£1,104.84p!!! QUOTE ME HAPPY!!!! PEE OFF!! NORWICH UNION!!!!
Had an accident in October, the other driver was insured through Norwich Union and took full responsability (letter to prove it) and have still received no money for moped that was a total write off. They never answer the phone unless of cause you want a quote.
Was told in December that cheque was ready and they were just waiting to get it signed. Well its taking a bloody long time and costing me a fortune in phone calls.
Someone pranged into me when I was driving, so I phoned Norwich my insurers for some friendly assistance - to which point the prick on the other end of the phone, without my knowledge, processes it as a claim. To this point, its six months later and I have not received my excess back because of their f***up. To make matters worse, dont bother phoning them - they don't speak recognisable English.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
When I said More Than were cheaper he said (and I quote) 'Better go with them then'
I have my wife,myself and my son on my insurance policy with norwich union.
however my son's name is not shown on the insurance certificate but is shown on the policy documents.
I have checked this with the local police office and it has been confirmed that my son is not legally covered as his name is not on the certificate.
Have been on to the call centre and when i informed them about this was told by a gentleman who was not based in the UK " if he gets stopped by the cops, tell them to call norwich union"
spent well over an hour trying to get this resolved and thought i got it resolved they said they would send a certificate to reflect this.
again they sent a certificate to show only myself and my wife on the certificate.
useless ! have resorted to writing a complaint to them. maybe then they will understand and resolve the issue.
So my son is uninsured at present even though he has been paid to go on the policy. So if he has an accident he norwich union will hear about it and so will the nation press.
BEWARE NORWICH UNION !!!!!!!!!
ALL POLICY HOLDERS CARFEULLY CHECK YOU POLICY.
Was told in December that cheque was ready and they were just waiting to get it signed. Well its taking a bloody long time and costing me a fortune in phone calls.
cliffordboobyer at 27th Jan 2004, 05:27PM
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