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My friend bought £600 worth of Thomas Cook holiday vouchers for her daughter's 21st birthday. Her daughter lost them. My friend asked if she could have replacement vouchers. Thomas Cook refused, despite the fact that they have the serial numbers from the original vouchers and can (and did) put a block on them to prevent them from being cashed. Thomas Cook now has £600 of my friend's money, and she has nothing. I think that is a disgrace and will make sure I never use Thomas Cook for any holiday ever again.
I travelled to Feuteventura with Thomas Cook/JMC. Our return flight was cancelled. As we weren't in a resort (we were flight only) we were told to phone a mobile number at 6am the next morning. We were told to leave the airport as it was closing. We weren't offered any accommodation for the night. We had friends on the island and had to call them to get them to put us up for the night. Had we not had friends there, we would have been sleeping on the beach.
We called the next day and kept being told to call back. Finally we were told to be at the airport for 11.30 to check in. We arrived at 10.40 to find that everyone was checked in and our flight was due to leave at 11.50. Had we followed their advice we would have missed our flight.
At the checkin we weren't asked any security questions nor were our passports checked.
I have written to the company several times but they have refused to address the situation or take any responsibility whatsoever - including stating that the security and checking passports is not their responsibility (clearly the haven't read either the Carriers Liability Act or the Montreal Convention.. They contradict themselves (eg. they said we shouldn't have left the airport despite the fact that we were told to by their staff as the airport was closing!).
I wouldn't travel with them again - not just because of the breathtakingly bad service but also the lack of concerns about security.
Went to TC in Lewisham to get some Euros changed at Bureau De Change.
Saw one woman in the queue and joined behind her. I saw a man sitting adjacent to me on my left, near the BDC window and I asked him if he was in the queue. He said no, so I stayed put. The woman at the window being served then turned on me and said 'no, he's not, but that woman is.' She pointed to a woman who was no where near the window standing quite a way behind me by a table. I asked her to join the queue if she was waiting before me but she refused. Her refusal signalled to me that I was entitled to stand second in line to be served given that she was neither pregnant, old or disabled, requiring a seat to be comfortable waiting. I continued waiting, and then asked her again to join the queue properly just as I thought I was about to be served. A TC manager then came over to and decided to intervene. She pointed to me that the woman and another man who were nowhere near the BDC window standing behind the woman who also wasn't in the queue and told me that I was going to be served after these two people. The seated man who I had originally considered might be in the queue then rounded on me rudely as well and said 'why don't you get to the back of the shop and do us all a favour.' The manager made no attempt to see that I was being persecuted by a man I had been polite to, a woman who was being unreasonable by turning on me and accusing me of pushing in when no one was actually standing behind me in a line when I joined the queue.
Whatever happened to queues? Am I supposed to have an intuitive knowledge of who is waiting and who isn't if people hang around a shop or service area not in the proximity to the service they are waiting for?
When I got home I rang TC HQ and spoke to Michelle Webb, who is the Director's secretary. Before I got the chance to launch into my complaint, she started laughing, which I immediately challenged her on. She assured me that she wasn't laughing. I then told her what had happened and demanded compensation for being needlessly humiliated and embarassed by a TC manager over a situation not of my doing. When I finished she made it clear to me that she had no intention of taking my complaint seriously and that she supported the TC manager who seemed justified in persecuting someone actually in the queue and backing up two rude people who had rounded on me for no reason. She justified her stance by saying 'times have changed, a lot of people are disrespectful.' In other words, I should have put up with this state of hidious confusion and lack of respect for what queuing actually meant.
In solidarity of my plight, I ask anyone who uses travel agencies to boycott this company completely. I will never, ever use this company again. Their customer service stinks because they have absolutely no notion of right and wrong and obviously don't give a monkeys toss about the customer.
I was in Turkey on holiday and the rep handed out a pamphlet advertising the optional tours. All prices were in GBP. I paid for a trip using my credit card which was advertised at £66.00 When I received my statement it cost £72.87. They do this by converting their price into local currency at an artificial rate, using this local currency amount on the credit card which when converted by the credit card company back into GBP inflates the cost.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
We called the next day and kept being told to call back. Finally we were told to be at the airport for 11.30 to check in. We arrived at 10.40 to find that everyone was checked in and our flight was due to leave at 11.50. Had we followed their advice we would have missed our flight.
At the checkin we weren't asked any security questions nor were our passports checked.
I have written to the company several times but they have refused to address the situation or take any responsibility whatsoever - including stating that the security and checking passports is not their responsibility (clearly the haven't read either the Carriers Liability Act or the Montreal Convention.. They contradict themselves (eg. they said we shouldn't have left the airport despite the fact that we were told to by their staff as the airport was closing!).
I wouldn't travel with them again - not just because of the breathtakingly bad service but also the lack of concerns about security.
Saw one woman in the queue and joined behind her. I saw a man sitting adjacent to me on my left, near the BDC window and I asked him if he was in the queue. He said no, so I stayed put. The woman at the window being served then turned on me and said 'no, he's not, but that woman is.' She pointed to a woman who was no where near the window standing quite a way behind me by a table. I asked her to join the queue if she was waiting before me but she refused. Her refusal signalled to me that I was entitled to stand second in line to be served given that she was neither pregnant, old or disabled, requiring a seat to be comfortable waiting. I continued waiting, and then asked her again to join the queue properly just as I thought I was about to be served. A TC manager then came over to and decided to intervene. She pointed to me that the woman and another man who were nowhere near the BDC window standing behind the woman who also wasn't in the queue and told me that I was going to be served after these two people. The seated man who I had originally considered might be in the queue then rounded on me rudely as well and said 'why don't you get to the back of the shop and do us all a favour.' The manager made no attempt to see that I was being persecuted by a man I had been polite to, a woman who was being unreasonable by turning on me and accusing me of pushing in when no one was actually standing behind me in a line when I joined the queue.
Whatever happened to queues? Am I supposed to have an intuitive knowledge of who is waiting and who isn't if people hang around a shop or service area not in the proximity to the service they are waiting for?
When I got home I rang TC HQ and spoke to Michelle Webb, who is the Director's secretary. Before I got the chance to launch into my complaint, she started laughing, which I immediately challenged her on. She assured me that she wasn't laughing. I then told her what had happened and demanded compensation for being needlessly humiliated and embarassed by a TC manager over a situation not of my doing. When I finished she made it clear to me that she had no intention of taking my complaint seriously and that she supported the TC manager who seemed justified in persecuting someone actually in the queue and backing up two rude people who had rounded on me for no reason. She justified her stance by saying 'times have changed, a lot of people are disrespectful.' In other words, I should have put up with this state of hidious confusion and lack of respect for what queuing actually meant.
In solidarity of my plight, I ask anyone who uses travel agencies to boycott this company completely. I will never, ever use this company again. Their customer service stinks because they have absolutely no notion of right and wrong and obviously don't give a monkeys toss about the customer.
chrisstuart at 8th Dec 2003, 04:34PM
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