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Comments:
i flew to pisa with ryanair and was suposed to be getting another flight to valencia 3 hours later, due to bad weather conditions the plane couldnt land therefore we got flew to milan, ryanair did put a coach on to take us to pisa but that took 4 hours, due to this we had missed our flights to valencia, by the time we got to speak to someone at the desk we were told there was no ryanair office to deal with us and we would have to pay £140 each for another flight, this was on a monday and the next flight didnt leave pisa till wednesday, we were left to walk around pisa till 1 in the morning looking for a hotel as everywhere was fully booked, bear in mind there was 3 of us, all female in our 20's, scared and no money after we had to pay for the hotel for 2 nights, plus we missed almost half of our holiday in valencia, ryanair are the worst company to fly with, does anyone know of any way we might be able to claim any of our expenses back, thnx
lost bags elecited the response "are you sure you checked them in".
question of if they could be on next flight,response was "you never know"
question "will you send them in a taxi".response was "we don't send taxi's that far" without asking where.
low cost is actually high cost because the product is often not delivered.
no complaint access via e-mail.phone or fax.no answer on phone.
please,someone regulate these people.all consumers hae rights,will no-one enforce them?
the market will not put them out of business because 70 or 80% of people have no problem......until it happens to them.this is what ruinair rely on.
I've flown with Ryanair on many occasions. So far so good, but I'm well aware that things can go wrong. I always double check to make sure I have all the necessary documents to travel and I double check their website every time I fly to see if they have changed the rules!! Also I take out good insurance (not theirs) to cover lost baggage, delays, cancellation, missed departure. And golden rule... Always ensure you have a credit card or debit card with enough money on it to get you home - check before you go what a return rail fare home will cost you, or what another airline will cost, don't get stranded, no one will want to help you!! Also if Ryanair or come to that, some other low cost airline leave you out of pocket, remember, if you have paid by credit card, you may be able to, under section 75 of the consumer credit act, get a refund from the credit card company, not ryanair! But you must have paid by credit card and you must have paid over £100 for your fare. Happy travels....
Ryanair lost my luggage on the way back from Toulon airport.
since then I have written to them asking for compensation and had no reply from any of my letters.
I then tried using their insurance company as I purchased their travel insurance too. After speaking to the insurance company on the phone I was told a claim form was being sent. It never arrived. I called again but the line was always busy or I was put on hold (upto 1 hour and 20 minutes at one point!!) When I finally found their website and downloaded their claim form. I complated it and submitted the form onlt to be told I had exceeded the 31 day claim limit!! The 31 days had been taken up trying to get hold of ryan air then trying to get hold of the insurance company. Both pairs of my glasses were in that bag and so far I have had to fork out £600 to replace them never mind the cloths and other personal items in my bag that ryan air lost. I could have gone first class with BA 5 times for the moeny this worthless company has cost me.
And did I mention both out out going and incomming flights were delayed by an hour each!!
Never again will I pay to fy with these cowboys and theives!
I was also left stranded overnight by Ryanair and had much the same experience as others. After several abortive attempts to get some compensation for my extra expense I finally wrote to the air commissioners (every EU country has one) who took up the case on my behalf. Surprise surprise after a couple of weeks a cheque arrived covering most of my expenses -- so try the commissioners (search engine) or ask Ryanair for a copy of their EU flight delay document which gives the address of the Irish commissioners
we flew with ryanair to pisa on the 2nd july at 6 40am just for the day taking only hand luggage.it was during the time of extra security which we appreciate and can fully understand and yet despite this ryanir chose to allow 3 drunks onto the plane. they were americans around about 30 not youngsters and whilst we were booking in we questioned at the desk whether they were going to be on the flight and the check in operator said that she didn't think they would be going anywhere today. apart from their behaviour at check in you could also smell the alcohol on them. whilst we were seated on the plane we were very surprised to see that they had in fact been allowed to board and seats had in fact been allocated for them behind us in the back of the plane.which eventually they did seat in. again we questioned what on earth they were doing on the plane but was told that they were being allowed to fly. we endured a very frightening and miserable flight where they were intimidating in their talk and very rude and sexually suggestive to both sexes of the flight attendants.the flight attendants were very professional with them and did not make the situation worse. other people on the flight were amazed that they had been allowed to board there was no one to complain to at pisa and we have not bothered complaining once we returned home because the experience was ruined and can't be replaced but would advise not flying with them. we fully realised that they are a cheap no frills airline and have flown with them before so we knew what to expect however from a safety point of view we have decided that we won't be flying with them again and have made many friends, family and workmates aware as well
Had a bad experience recently went on holiday to Italy checked into leave there was a slight storm outside and Ryanair pilot refused to fly the plane back to east midlands. We had to wait 4.5 hrs in a queue to get any information on how we were going to get home. We were told the only chance of getting out of the country was to take a 500 mile train journey to Milano airport. The flight was not until the next day so the additional expense of a hotel for the night. Train 128 euros hotel 160 euros.
I know things cna go wrong but easy jet and monarch airlines were all flying. The annoying thing about it all there is no one to talk to regarding Ryanair. We were left stranded in Italy which we had to sort out ourselves to get out. Not pleased. So be careful when booking with these cheap airlines because once they have got your money they are simply not bothered.
I have tried to select flights from their websites from uk to Palermo, Sicily. But the way their website is set up itwill not allow me to do so even though they will be flying to Palermo from March according to other sites about Sicily.What is so frustrating is that Ryanair does not have an email address where you can contact them directly. Not everyone wishes to hang on to a phone for ages. Does anyone have a) an email address for their customer services (or is that a joke) b) knows about flights from London or Manchester to Palermo, Sicily?
Can someone provide me a Rynair Customer Services telephone number or email address?
I have only been given a FAX # and address. It has now been two months since I faxed my claim for a suitcase they badly damaged. I am still yet to receive a reply, and am now considering legal action.
may I add that I only got ANY response, despite of several calls and emails, because I called their press office and told them I was going
to make it my job in life, to inform newspapers about how sh*t an airline this is...
===========================================
To: greenc@...
Date: 13-Apr-2006 10:58
Subject: Fwd: Ryanair
Dear Ms. Green,
I still have received no response AT ALL from anyone in your company, regarding the suitcase you lost on my Rome-Liverpool flight, after
making me pay EUR 80 excess baggage, when you had reduced the baggage allowance between my outbound and return flights.
I have now exhausted my store of patience, and intend to email my complaint to every newspaper in the land, as well as any other willing listener.
May I add that not only am I not going to fly with ryanair ever again unless I am forced at gun point, I am also actively campaigning for
all of my acquaintance to have the inconvenience of traveling to Manchester rather than give you any money (of course, if there was any other airline doing the Liverpool-Rome run, it would make things a lot easier, and I hope your unfair monopoly will end soon).
I am then planning to proceed with legal action, if we cannot solve this matter - obviously with the maximum amount of publicity for the disgraceful practice your company follows.
Considering your company's track record of complaints, I am sure that there are plenty of those.
I have today returned the form below, duly filled in.
As for the P.I.R. _ this was submitted by your handling agents on the
day of the loss - I only have a third copy of it. Please ask them to
provide you with it, as is the normal procedure.
Regards,
On 16/02/06, Customer, Service wrote:
16/02/2006
Without Prejudice
CIALPL
Our Ref. 115322/SB52AV
Dear Ms D,
Further to our recent telephone conversation.
Our Baggage Tracing Office has now returned your file and I regret
that despite extensive searches, we have been unable to locate your
missing baggage.
In order the we may process your claim for a lost bag, it is
necessary for you to complete the following claim form and return it
to us within, 21 days, including full details of the items in the
lost baggage, along with back up receipts or proof of purchase of the
items.
Your claim will be processed in accordance with Ryanair's Conditions
of Carriage, which are printed on your travel itinerary. Please
return this form to the above address and including copies of
purchase receipts available
If you cannot support your claim with proof of purchase, then our
insurance loss adjustors, will assess your claim settlement amount
based on the standard weight of each item within the claim.
Please do not submit original documents, as they cannot be returned.
May I also request the submission of your Property Irregularity
report, which as yet, we have not recieved.
Cheap flights maybe, but godforbid you ever have a problem that needed resolving!
This company has no scruples and makes up it's own rules, fees and then more charges on top! If you ever have to deal with their customer services forget it, total waste of space! They are only contactable in writing or by fax (at Irish premium rate) and even if someone died would begrudge you any remorse!
Ryanair are claiming to be 50% cheaper than Easyjet. I have just booked a flight for January 2nd with Easyjet at a cost of £75.00. The same flight with Ryanair would have cost me £210.00. This is false advertising and a blatent blag. Check around before you book with them.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
question of if they could be on next flight,response was "you never know"
question "will you send them in a taxi".response was "we don't send taxi's that far" without asking where.
low cost is actually high cost because the product is often not delivered.
no complaint access via e-mail.phone or fax.no answer on phone.
please,someone regulate these people.all consumers hae rights,will no-one enforce them?
the market will not put them out of business because 70 or 80% of people have no problem......until it happens to them.this is what ruinair rely on.
since then I have written to them asking for compensation and had no reply from any of my letters.
I then tried using their insurance company as I purchased their travel insurance too. After speaking to the insurance company on the phone I was told a claim form was being sent. It never arrived. I called again but the line was always busy or I was put on hold (upto 1 hour and 20 minutes at one point!!) When I finally found their website and downloaded their claim form. I complated it and submitted the form onlt to be told I had exceeded the 31 day claim limit!! The 31 days had been taken up trying to get hold of ryan air then trying to get hold of the insurance company. Both pairs of my glasses were in that bag and so far I have had to fork out £600 to replace them never mind the cloths and other personal items in my bag that ryan air lost. I could have gone first class with BA 5 times for the moeny this worthless company has cost me.
And did I mention both out out going and incomming flights were delayed by an hour each!!
Never again will I pay to fy with these cowboys and theives!
I know things cna go wrong but easy jet and monarch airlines were all flying. The annoying thing about it all there is no one to talk to regarding Ryanair. We were left stranded in Italy which we had to sort out ourselves to get out. Not pleased. So be careful when booking with these cheap airlines because once they have got your money they are simply not bothered.
It tells you all you need to know and has lots of useful info about Ryanair.
Dacol at 28th Dec 2006, 05:51PM
Ryanair Refunds Dept.
Corporate Head Office
Dublin Airport
Co. Dublin
Ireland
I have only been given a FAX # and address. It has now been two months since I faxed my claim for a suitcase they badly damaged. I am still yet to receive a reply, and am now considering legal action.
to make it my job in life, to inform newspapers about how sh*t an airline this is...
===========================================
To: greenc@...
Date: 13-Apr-2006 10:58
Subject: Fwd: Ryanair
Dear Ms. Green,
I still have received no response AT ALL from anyone in your company, regarding the suitcase you lost on my Rome-Liverpool flight, after
making me pay EUR 80 excess baggage, when you had reduced the baggage allowance between my outbound and return flights.
I have now exhausted my store of patience, and intend to email my complaint to every newspaper in the land, as well as any other willing listener.
May I add that not only am I not going to fly with ryanair ever again unless I am forced at gun point, I am also actively campaigning for
all of my acquaintance to have the inconvenience of traveling to Manchester rather than give you any money (of course, if there was any other airline doing the Liverpool-Rome run, it would make things a lot easier, and I hope your unfair monopoly will end soon).
I am then planning to proceed with legal action, if we cannot solve this matter - obviously with the maximum amount of publicity for the disgraceful practice your company follows.
Considering your company's track record of complaints, I am sure that there are plenty of those.
Regards.
---------- Forwarded message ----------
Date: 28-Feb-2006 17:53
Subject: Re: Ryanair
To: "Customer, Service" < customerservice@...>
HELLO?
I have today returned the form below, duly filled in.
As for the P.I.R. _ this was submitted by your handling agents on the
day of the loss - I only have a third copy of it. Please ask them to
provide you with it, as is the normal procedure.
Regards,
On 16/02/06, Customer, Service wrote:
16/02/2006
Without Prejudice
CIALPL
Our Ref. 115322/SB52AV
Dear Ms D,
Further to our recent telephone conversation.
Our Baggage Tracing Office has now returned your file and I regret
that despite extensive searches, we have been unable to locate your
missing baggage.
In order the we may process your claim for a lost bag, it is
necessary for you to complete the following claim form and return it
to us within, 21 days, including full details of the items in the
lost baggage, along with back up receipts or proof of purchase of the
items.
Your claim will be processed in accordance with Ryanair's Conditions
of Carriage, which are printed on your travel itinerary. Please
return this form to the above address and including copies of
purchase receipts available
If you cannot support your claim with proof of purchase, then our
insurance loss adjustors, will assess your claim settlement amount
based on the standard weight of each item within the claim.
Please do not submit original documents, as they cannot be returned.
May I also request the submission of your Property Irregularity
report, which as yet, we have not recieved.
Yours sincerely
For and on behalf of
RYANAIR LIMITED
________________________
Maria Browne
Customer Services
gatelan at 23rd Jan 2004, 03:08PM
This company has no scruples and makes up it's own rules, fees and then more charges on top! If you ever have to deal with their customer services forget it, total waste of space! They are only contactable in writing or by fax (at Irish premium rate) and even if someone died would begrudge you any remorse!
nayim1 at 22nd Jan 2004, 07:08PM
happypotter69 at 13th Dec 2003, 10:52PM
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