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Bought over £1300 worth of chocolate ferarra leather furniture and after 14 months it looks so bad with the colour peeling off and the light background showing through that i`m thinking of throwing it in the skip. I have been in contact with their customer service but all they say is the guarantee is over after 12 months so its up to me to prove its a manufacturing defect.
The furniture has had very little use and there are no kids in the home so I think it reasonable to expect this furniture to last much longer than 14 months especialy as it was advertised as being ARGOS `premium` range , but it has turned out to be complete rubbish.
I now have to weigh up if its worth getting a specialist inspection and written report off an upholsterer or (after reading the comments on this site) cut my losses and buy new furniture,obviously from a different company .
I for 1 will never use ARGOS again not even for a light bulb! and would heed anyone thinking of using them for the purchase of leather furniture to think again and use a more reputable company that does not sell rubbish,it could save you hundreds of pounds in the long run.
Right, when buying small items easy to carry home I have not a problem with them, if faulty simply returned and refunded or exchanged. Problem was ordering large item in store to be delivered tommorow and paid cash but at time of purchase decided not to take out product insurance. I decided for some reason today to ring the customer services and find out could I add it, how and if so over the phone give my card details.
After being on the phone for an hour I got cut off. I rang again and hung on for about the same time again and soon realised, if the worst happened and a fault occured with large item, would I be destined to spend half my day on the phone, so decided to cancel order.
As was being delivered the following day, it was imperative I got it cancelled over the phone and got refund that way or went into store when well enough and got it, but needed ocnfirmation cancelled, that was my priority either by phone or email.
Rang and finally got through the third time and asked to hold on, told cancelled but had issue with refund, phone went dead. Rang again and after an age got through, told cancelled and again issue was with refund, but not a problem as along as cancelled was not in a hurry for the money, was told put through to resolutions team. They told me would ring me back and an hour and a half later no call. Rang again to be told should get back to you within 48 hours and then corrected thereselves to 24 hours.
I asked again to have confirmation of cancellation, told would I like to cancel it. At this moment felt like crying but held on and told they had to confirm issue with store. Put through to a manager who said would you like to cancel it and as I had just received a call from their automated despatch memo service, was starting to get very worried that it wasnt still cancelled and on its way.
Told it wasnt cancelled but they would do it now. Told her I was repeatedly told cancelled and felt they were lying to me or why tell me it was so and cause me so much stress.
She cancelled it and I had to go to the store for the refund, but due to the cofusion despite being ill decided had to go straight away as knowing my luck the item would still turn up tommorow and then I would have to argue on the phone to refund delivery etc and I couldnt face it.
Told due to product being in daughters name due to cashier error or listenening to me and daughter talking about registering item in her name due to the fact her dads money had bought it and we were divorced, that he mistook my talking to her as a request for it to have my daughters name on the delivery note and reciept, I didnt notice it. Now to cut him some slack we did do three purchases at the same time to get advantage of the offers vouchers and one other was also for my daughter paid by dad.
So understood had to go into store with her for cash refund and couldnt get it over the phone. That wasnt the issue, the fact of hours on the phone to people I trusted telling me it was cancelled for it not to be and lets not get into the emails I sent as well.
Told the person before last that I had a device on the phone automatically recording calls for memory purposes and that I could prove how long I was on the phone and what was said as they I think disbelived I had cancelled it.
Any how was lectured that I am not allowed to record calls without giving prior warning, which is in fact rubbish, it is not against the law to record without stating, it only becomes difficult if you want to use it in court and even then it can be deemed admissable if a judge says so. But that wasnt the purpose of recording, it was for my memory and these people were telling me it wasnt cancelled after over four hours on the phone.
Remember I only originally rang them to pay a further ammount to insure the warranty longer than a year.
As it was I eventually got my money but only after holding on a further half hour after manager wanted to confirm the store had the money to pay me, so the issue of the receipt in a different initial and same surname was rubbish, because if me and daughter just turned up they might not have had the money any how and would have had to use my card to credit me back or some other means, in any case whatever their rules are it was all rubbed in by the manager saying she believed her staff member over the name being requested by me as the intital of my daughter, so next time I know better not to talk during a purchase and they wont listen in and get it wrong.
Got money back, but consider myself lucky with my near miss of a purchase which might have tied me into phone parley with them for years to come if went wrong, thank goodness I got out of that store without being sectioned, the stress is enough to make you feel you are struggling to hold onto your sanity, 'Are you telling me you want to cancel the order' YES YES YES, LISTEN ARGOS !!!!!!!
In future unless can carry item out of store, dont want to know.
Yet again I've found them to be exemplary. If only other companies were so helpful and responsive.
I returned a Breville Sandwich maker, with a fault,a few months ago. They replaced it immediately.
That one had the same fault ( Which is down to Breville's design, not Argos'fault).
They offered a refund for this straight away since the same model isn't available. Even though the inital purchase was 13 months ago - in effect they honoured the replacement as a new purchase.
And they sorted out a replacement for me to purchase there and then so that I didn't have to go back and queue.
I've never had a problem getting a legitimate refund or replacement with Argos.
They are always courteous and helpful, too.
I have bought many things from Argos over the years but now have really changed my view about them. I ordered a fire to keep warm in the coming winter. this was a couple of months ago. needless to say it didn't work. they were prompt in collection and said i would be refunded.
I am STILL WAITING to be refunded. every-time you call you just get a standard " please wait seven days" please wait another seven days" etc etc then told "your refund failed for some reason please wait another seven days" in the mean time I am freezing cold, which is making me ill due to my health and got no where asking to speak to a manager as they say in robotic voice "please wait seven days" i hope they are nice and warm in their office.
just one question for Argos..... how come when you want payment you can take it off my card the same day but not return it as quick or when you want your monthly statement paid could i say please wait another seven days?
all i want is some heating to get warm but cannot until they sorted out the refund as they said i couldn't order another heater until then unless i paid for it again which i cannot afford to do. i hope i don't spend Christmas day freezing.
Your frustration is ironic, due to the fact that it is derived from other 'customers' NOT Argos. Argos offer a 30, no quibble, 'if you aren't happy, we'll refund it' money back guarantee scheme for the vast majority of their products. Many (many) 'customers' take advantage of this scheme and use Argos akin to most people use a library.
Of course, the item has to be in re-sellable condition but what are employees supposed to do about the packaging? Answer - re-seal them as best they can and TRUST the customer. Items are naturally inspected but with a continual queue of 'moneybackers' it's difficult to analyse any potential faults in a rapid time frame. How can you check if a set of scales weighs correctly or a gazebo has all its fittings when a dozen or so scowling individuals are waiting in line with similar returns that they just happen to have changed their minds on with no fault evident?
Therein lies the question of trust.
And Customer Service.
It's sadly fair to say many people do rip Argos off with their returns but in the spirit of good customer service they're given the benefit of the doubt. When they are questioned, complaints such as the many others on here appear, stating staff 'refuse' returns or give poor customer service.
So it's ironic that a complaint such as yours is when someone clearly has been trusting and another customer has lied to an Argos staff member. Argos do NOT sell second-hand goods but they do offer unusually good customer service based on faith that is all too often wasted and results in complaints and remarks such as yours.
Also, they do allow 'views', in which case the boxes are opened and if deemed unsuitable by the customer, are re-sealed as well as possible.
Therefore the item appears 'opened' when in fact, its never left the store.
It's a very difficult and frustrating situation to be in when people complain of you being too harsh re. returns when paradoxically, if you go 'too easy', it results in many other complaints (like yours) further down the line, due to staff being lied to and attempting to placate.
Being untrustworthy is sadly the nature of some people as customers, certainly not Argos as a company, in my experience.
Sometimes a lowly retail assistant really cannot win.
Have just bought an item from Argos in Andover which had open packaging. I argued the point in the shop that it had obviously been sold before but could do nothing there and then as I did not have time. Got it home and it was, indeed, faulty.
I wish I could say this is the first time I have experienced this with this particular branch but it is not.
i ordered an item for my sons birthday and great was told it would arrive on the day, 7pm still hadnt arrived i phoned them, to be told ah yeah i can see what happened ill have to reorder it for tommorow between 7am and 6pm ahhh!! again i waited come 630pm still nothing i phoned again this time to be told that the person i spoke to hadnt reordered it and i could expect to arrive in the next 3 days well i told them to stick their item where the sun doesnt shine and i wont be using their shop again, oh yeah and i did complain to their head office only to be told it was all a computer error what a load of keek
To all all customer's who have home deliveries from Argos Direct !
The Argos home delivery driver's can have as many as 30 -50 drops to make in any one day ,they start work at either 0530 - 0600 - 0630. They can have anywhere from 20 - 30 morining deliveries to make before 1200 with the rest being from 1000 - 1400 and 1200 - 1800 (although the 1000 - 1400 can come anywhere in their routing due to a computer error ).
Most delivery driver's will do their utmost to deliver your item's as they will get a fail against them if they do not make delivery and will be penalised .
With the fact that you have been given a delivery time between the above time slots, i wonder why it is that some of you feel it is ok NOT TO BE IN and then complain that you never got your delivery , or expect the driver to come back when you decide to return home ? The driver will give you a call to let you know they are on their way
and will leave a message if there is no answer .If your time slot is from 0700 - 1200 you should be in from 0700 - 1200 and not think "oh thats ok they can wait or come back later " this is exremely inconsiderate as it puts the driver's time slots all out of kilter as they have probably already called ahead to about 6 other customers to tell them when they will arrive .Here is a hint , if you are not going to be there
and you have a safe place to do so ,leave a signed note telling the driver where to leave the good's or ask a neighbour to take delivery (the driver's are not theives and will leave your goods for you)or arrange for a family member to be
at the property to accept delivery .Most of the driver's are decent blokes who will come back (even though you are making their day even longer)
but it may be later than the time stated as they must try to make all the other morning deliveries before 1200 .Make sure you have measured all doorways and stairways if you have large furniture being delivered ,this will save you disappointment and
make sure of a succesful delivery .If an item is too large to go in to your house it is not the drivers fault (square peg round hole) but they will still be penalised by Argos for your lack of
thought (the measurements are in the catalouge).
I have posted this in order to help you get what you want and to help the driver's do their job ,i realise there will be some people who will
consider this an affront and will ignore it all
but then you just can't help some people .
Following on from my last post, the replacement TV which we had from Argos in April stopped working at the end of August. We called to arrange for an engineer to collect the TV which did actually happen this time. The TV wasn't repairable so this time we asked for a refund due to the appauling service we had recieved in April and that this was the 3rd TV in one year which had broken from Argos. They argreed but said we had to have gift vouchers as apparently the original TV had been bought in vouchers, which wasn't true as the original was bought in cash. They did eventually agree a refund would be sent as a cheque but only once they had collected the broken TV. The TV broke on the 28th Aug, Argos collected the broken TV from us on the 13th Sep and on the 24th Sep in the post arrived £580 in vouchers and not cheques!!We were not happy as we wouldn't even buy a shelf from Argos let alone another TV after all the trouble they have caused! When calling them they said it was written on our records that we should have had a cheque but the finance dep ignored it. We have now sent the gift vouchers back to them (special delivery so they can't say they didn't recieve them)We'll just have to wait and see how long it take now for the cheque to arrive....
First of all I would never recommend anyone buying a TV or anything else electrical from Argos as when it goes wrong they make it as difficult as possible to get a refund or replacement. On 09/04/08 our TV stopped working so I called Argos and they arranged for an engineer to come and collect the TV on the 11/04/08. The engineer did not turn up so when I called Argos again they said they had actually booked the engineer in for the 12th instead without letting me know. I called the engineer to check this and he said he had nothing booked in for us on the 12th either. I called Argos again and they arranged for someone else to come out to us on the 12th...they never turned up. When calling Argos they said we could try taking it back to the store as we were getting no where by phone. The store told us we could not have a replacement TV and the manager of the store called the Argos call centre to try and arrange for the TV to be collected. The call centre told the manager of the store that they had 5 different phone numbers for us and that apparently the 2 engineer companies refused to come out to our address?!?!? On the 13/04/08 I sent a letter of complaint to them which was ignored. Finally on the 16/04/08 after 2 trips to the Argos store and many expensive phone calls it was agreed by Argos Customer Services that we could have a replacement TV without the engineer looking at the broken one. Even after this when we called to arange a delivery date we were told that our records hadn't been updated and that we couldn't have a replacement!!! We did eventually get a replacement TV delivered on the 21/04/08. Argos refused to give us any type of compensation after all the trouble and stress they caused us.
I bought a washing machine on-line, it was delivered on 25/06/08 stopped working in the middle of July I kept phoning Service customer services but I couldn't get through the I phoned Argos on the 29/07/08 and they put me through to Service Customer services and arranged for an engineer to come out and fix it and he did fix it! 0n the 15/07/08 the machine stopped spinning and I took me a week to get through to Service customer services and it took them a week to send the engineer this time He came on the 29/07/08 and he said he needs part to fix the machine and he left and never came back yet (today is 10/09/08). I phoned Argos and all they said to me that I have to wait for the engineer to come back. I can't believe this, this machine has been out of commission for 6 weeks since I bought and Argos are not prepared to deal with my problem!!
Ordered a video games console and some jewellery. Video games console was too big to carry so i ordered online.
The item was sent the same day as my credit card payment went out and arrived the following day. Great service.
Ordered a toddler bed earlier this year for my son from a local store, to be delivered by Argos Direct. At the time they said all was ok. A few weeks later they called to cancel, saying the manufacturer had stopped making the bed due to safety issues.
The manufacturer put me straight and said the bed was still on sale, it was just Argos who stopped it.
Since then, Argos have given me several different stories, and even blamed the manufacturer at one point for misleading me.
I've written to Argos Direct, asking for a written reply detailing what the problems were (in case I want to buy it elsewhere), and why they keep changing their story.
Since then, they've just been very defensive and refuse to reply to my letter!
This is what I feel. A trick by Argos!
I was shopping around for a wardrobe for my daughters room and as it was upstairs needed a DIY type as a pre fitted would not go up the stairs and the last one I bought was given away to a friend for FREE! So in Oct I popped into our local Argos and saw an offer for a wardrobe that exactly I wanted with shelves to keep telly and WI-FI and that too was on an offer for 50% discount wrote the item number and went to the counter to be said that it will take 42days to be delivered I said OK and paid cash for it as I felt it was a bargain and had no time to waste looking for one. and there was no sign of the item even after 50 days and rang the Customer Services at Argos to hear "we are very soooorrrrry this item has not arrived at our warehouse and we had sent a letter to you stating that there will be a delay of further 14days"
I feel that Argos took loads of money from customers and have not kept the promise and just imagine the amount of money they would have received from people all over UK!!! Now they have the buyers money for over 50 days and they get the interest plus they can invest in fast selling more profitable business and the buyer gets nothing not even the item you ordered!!! Isn't this a new way of tricking and the customer service says if you do not want to wait you can CANCEL YOUR ORDER!!! FUNNY!!!
I am planning to go to the Trading Standards against their way of doing business.
So I am planning to go to the trading standard anyone wish to join contact me via cjdvduk@hotmail.co.uk
I have to say I've always been pleased with Argos. I've retuned many goods to them over the years, if they've been faulty or unsuitable and they always refund & exchange without any bother. One time, I had lost my receipt, so they simply traced me their computer when I told them the date and approx time I bought the product. I know other stores who wouldn't bother doing that.
I ordered a wardrobe by Argos. The delivery should have taken up to 35 days. But after waiting this delay, they send you a letter saying you've got to wait one more month !! They don't do ANY compensation at all (they "might" do a "small gesture" than you've got to "negotiate" after the delivery). They didn't even take the time to call me few weeks before the 35 days to tell me they were out of stock !!! Their service is rubbish !!! you spend 20 minutes on the customer service to hear "well, we can't do anything"....
I will never ever buy anymore from them !!! I cancelled my order 2 days ago and when you go to the counter to get the refund, and explained what happened, you don't have any apology !!!! Argos, you should work on your customer care service !!!!! Be aware, DO NOT BUY FROM THEM !!!
I have finally decided to give up with argos. It seems almost everything I buy from there is of dubious quality. I bought my son a hamster cage from there last friday. When it got placed on the shelf for collection I saw a huge hole in the box. When the woman took it off the shelf she saw the box and, clearly thinking I hadnt seen it, turned it around so the hole was out of my view, and put it in a bag at a very strage angle to hide it! Anyway, I got the cage home, unpacked it, and the thing just wouldnt go together, the bottle didnt fit, the pieces didnt clip together, it was the most appalling quality, rubbish brittle plastic. I packed it all back in the box and took it back, only to be blamed for ripping a hole in the box! I pointed out it was like that when I bought it, and the lad mumbled something about it not being re saleable! It was faulty so they shouldnt have been thinking about selling it onto anyone else anyway! Anyway, I went to the local pet shop and bought a decent quality one, even though it cost twice as much! Anyway, the shop has always been a nightmare. I remember being heavily pregnant, overdue in fact, and used their so called quick pay tills to buy a baby gate for my daughter. After waiting for the item for over 40 minutes I was given a box that rattled. I opened it outside and not only was it half assembled, had clearly been used, it also had purple sticky sweets all over it, where some child had dribbled! I marched back in, clearly irate, and went to customer services, only to be told I would have to get into yet another queue to wait for another one to be sent down. I told the lad that if he wanted to deliver my baby himself in the store because I was forced to stand waiting for another hour, then he could go right ahead, or he could go and get one himself, which he did! I was so frustrated, I am not one to make a scene but these people take the biscuit. On another occasion I bought a facial/bikini hair trimmer from a store out of my area and when I got it home it had someone elses stubble in it. I phoned their customer service who, in their defence, apologised and sent me a cheque for the money back, and a replacement item! That is about the only good bit of customer service I have had from Argos. I am repeatedly sold second hand goods as new, broken items, items of poor quality (and lets be honest, argos may not make the items themselves but where is their quality control? Surely they should satisfy themselves that items they are selling to customers are of a good quality? Hey most of us would settle for usable quality!) or, and this is a particular favourite of mine, you reserve an item online, go to collect it, and they dont have any! You know what, for those staff members that complain about customers, I used to work in retail and we were always told.. the customer may not always be right, but they are always a customer and should be treated as so... When people receive poor service, rubbish, faulty or damaged goods, we are going to be annoyed, upset and angry. And you guys get paid to care about that. Seems so many of you simply dont though, and that is probably argos's biggest flaw.
In response to an earlier comment, I've also in the past had problems with being sold second-user goods as new at Argos.
Now I won't go near the place. Most of the stuff I've had from there in the past has been of dubious quality and I once got accused of being a "trouble-maker" by one of their managers for taking a broken camera tripod back.
If they were the last shop on earth I'd make everything myself!
Argos are rubbish. But hey I still use them because they are cheap and convinient. Just odnt use their home delivery, and pray you never have to contact customer services. My best friend ordered £2ooo worth of argos furniture, including leather sofas for her new flat. She was given a 4 week delivery time, not great but would do. However, after 8 weeks they finally decided to deliver all the stuff. Only they didnt. She lives in a 3rd floor flat with no lift, just stairs, All this was explained and was on the invoice under delivery instructions. The delivery men brought up some of the light stuff but refused to deliver the sofas, said it needed a 3 man crew not a 2 man crew. Phoned so called customer care (care? yeah right) who said even though it was their fault it was her tough luck. On top of that, her sofas, which she had paid for, would be delivered to someone else and she would have to wait until they got more stock in! What a joke! I complained for her as she was in tears by this stage (she had no furniture for 2 months already!) and I managed to get them delivered for her two days later. But only after speaking to a manager. The customer service staff were downright rude and completely uninterested in resolving their mistake. And at the end of the day it is their mistake. Customer service staff should stop moaning that they dont derserve to be moaned at, thats what you get paid for! You are at the frontline of the company, it IS your job to try to help the customers who are being treated badly by the company you work for, instead of saying its not your problem, which is all I ever hear from the staff I have spoken to. The customer service is appalling.
i purchased a leather suite for £799 i had it for 6 months and grey started to appear on the black leather i hardly sit on it as i am at work full time .argos sent an independant upolsterer to inspect it and it was confirmed a manufactuer fault in many attempts of having time off work they eventually took the old settee away and drove off luckily i managed to get there attention and asked where my new settee was they were just told to pick one up and expected me to sit on nothing, they had to bring it back in and eventually bought me a new one the new settee is having the same problem only this time its rubbing off in a cream colour on one settee and grey on the other ive had this one again 6 months theyve sent another upolsterer out and are saying its wear and tear im really not satisfied and they are basically doing nothing about it there saying ive got to pay for my own upolsterer to come and inspect it do you think this is good service and would you be satisfied with the outcome of £799 wasted.
Having just bought a NEW dvd recorder from Argos, imagine my horror on returning home, opening the box and finding that the dvd recorder was used!! The clock had already been set, the remote control was broken and the channels were all pre-set in the dvd. Are manufacturers saving us time now by pre-setting everything, and putting scratches on the machine so we dont have to! Just taking it back now, lets see the response?
i bought a washing machine and it has gone faulty they promised twice to get it repaired and the engineer did not turn up so i requested a refund or replacement they refused i will not use argos again they are rubbish
To mary06. If you can understand, all that us customers want from Argos is to be treated fairly and in accordance with the law. Your customers get irrate because some customer services staff do not know what rights the customer have. If an item is faulty when purchased, then customers are in their rights for a replacement/refund. If it goes faulty within 6 months of purchase, then it is the retailers responsibilty to prove the fault. I purchased an Alba mp3 player but was faulty. Got it replaced with the same make, but that was faulty as well. When the 2nd item was returned the price of the player had reduced by £2. The CS staff was adamant that she was only allowed to refund the lower price.
i am an argos employee and would like to clear a few things up. We do not make or create are items they are sent to our stores by leading named brand supplies. For all the apparent missing parts it is the maufacturers fault not ours if the item is faulty again its not our fault. all we can do is help resolve the probelm by sending it for repair or replaceing the product, but to recieve a replacment or refund proff of purchase must be avaliable!!! argos employess recieve high quality customer service traning and when spoken to like normal people will treat the individual properly. To all those peole that come in shouting about there rights n they know whats best..excpect to spoken to in such manner as you have to that person...take a minute to think we our only doing are jobs the way we were shown.
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Comments:
The furniture has had very little use and there are no kids in the home so I think it reasonable to expect this furniture to last much longer than 14 months especialy as it was advertised as being ARGOS `premium` range , but it has turned out to be complete rubbish.
I now have to weigh up if its worth getting a specialist inspection and written report off an upholsterer or (after reading the comments on this site) cut my losses and buy new furniture,obviously from a different company .
I for 1 will never use ARGOS again not even for a light bulb! and would heed anyone thinking of using them for the purchase of leather furniture to think again and use a more reputable company that does not sell rubbish,it could save you hundreds of pounds in the long run.
After being on the phone for an hour I got cut off. I rang again and hung on for about the same time again and soon realised, if the worst happened and a fault occured with large item, would I be destined to spend half my day on the phone, so decided to cancel order.
As was being delivered the following day, it was imperative I got it cancelled over the phone and got refund that way or went into store when well enough and got it, but needed ocnfirmation cancelled, that was my priority either by phone or email.
Rang and finally got through the third time and asked to hold on, told cancelled but had issue with refund, phone went dead. Rang again and after an age got through, told cancelled and again issue was with refund, but not a problem as along as cancelled was not in a hurry for the money, was told put through to resolutions team. They told me would ring me back and an hour and a half later no call. Rang again to be told should get back to you within 48 hours and then corrected thereselves to 24 hours.
I asked again to have confirmation of cancellation, told would I like to cancel it. At this moment felt like crying but held on and told they had to confirm issue with store. Put through to a manager who said would you like to cancel it and as I had just received a call from their automated despatch memo service, was starting to get very worried that it wasnt still cancelled and on its way.
Told it wasnt cancelled but they would do it now. Told her I was repeatedly told cancelled and felt they were lying to me or why tell me it was so and cause me so much stress.
She cancelled it and I had to go to the store for the refund, but due to the cofusion despite being ill decided had to go straight away as knowing my luck the item would still turn up tommorow and then I would have to argue on the phone to refund delivery etc and I couldnt face it.
Told due to product being in daughters name due to cashier error or listenening to me and daughter talking about registering item in her name due to the fact her dads money had bought it and we were divorced, that he mistook my talking to her as a request for it to have my daughters name on the delivery note and reciept, I didnt notice it. Now to cut him some slack we did do three purchases at the same time to get advantage of the offers vouchers and one other was also for my daughter paid by dad.
So understood had to go into store with her for cash refund and couldnt get it over the phone. That wasnt the issue, the fact of hours on the phone to people I trusted telling me it was cancelled for it not to be and lets not get into the emails I sent as well.
Told the person before last that I had a device on the phone automatically recording calls for memory purposes and that I could prove how long I was on the phone and what was said as they I think disbelived I had cancelled it.
Any how was lectured that I am not allowed to record calls without giving prior warning, which is in fact rubbish, it is not against the law to record without stating, it only becomes difficult if you want to use it in court and even then it can be deemed admissable if a judge says so. But that wasnt the purpose of recording, it was for my memory and these people were telling me it wasnt cancelled after over four hours on the phone.
Remember I only originally rang them to pay a further ammount to insure the warranty longer than a year.
As it was I eventually got my money but only after holding on a further half hour after manager wanted to confirm the store had the money to pay me, so the issue of the receipt in a different initial and same surname was rubbish, because if me and daughter just turned up they might not have had the money any how and would have had to use my card to credit me back or some other means, in any case whatever their rules are it was all rubbed in by the manager saying she believed her staff member over the name being requested by me as the intital of my daughter, so next time I know better not to talk during a purchase and they wont listen in and get it wrong.
Got money back, but consider myself lucky with my near miss of a purchase which might have tied me into phone parley with them for years to come if went wrong, thank goodness I got out of that store without being sectioned, the stress is enough to make you feel you are struggling to hold onto your sanity, 'Are you telling me you want to cancel the order' YES YES YES, LISTEN ARGOS !!!!!!!
In future unless can carry item out of store, dont want to know.
I returned a Breville Sandwich maker, with a fault,a few months ago. They replaced it immediately.
That one had the same fault ( Which is down to Breville's design, not Argos'fault).
They offered a refund for this straight away since the same model isn't available. Even though the inital purchase was 13 months ago - in effect they honoured the replacement as a new purchase.
And they sorted out a replacement for me to purchase there and then so that I didn't have to go back and queue.
I've never had a problem getting a legitimate refund or replacement with Argos.
They are always courteous and helpful, too.
I am STILL WAITING to be refunded. every-time you call you just get a standard " please wait seven days" please wait another seven days" etc etc then told "your refund failed for some reason please wait another seven days" in the mean time I am freezing cold, which is making me ill due to my health and got no where asking to speak to a manager as they say in robotic voice "please wait seven days" i hope they are nice and warm in their office.
just one question for Argos..... how come when you want payment you can take it off my card the same day but not return it as quick or when you want your monthly statement paid could i say please wait another seven days?
all i want is some heating to get warm but cannot until they sorted out the refund as they said i couldn't order another heater until then unless i paid for it again which i cannot afford to do. i hope i don't spend Christmas day freezing.
ARGOS HOPE YOUR PROUD!
Your frustration is ironic, due to the fact that it is derived from other 'customers' NOT Argos. Argos offer a 30, no quibble, 'if you aren't happy, we'll refund it' money back guarantee scheme for the vast majority of their products. Many (many) 'customers' take advantage of this scheme and use Argos akin to most people use a library.
Of course, the item has to be in re-sellable condition but what are employees supposed to do about the packaging? Answer - re-seal them as best they can and TRUST the customer. Items are naturally inspected but with a continual queue of 'moneybackers' it's difficult to analyse any potential faults in a rapid time frame. How can you check if a set of scales weighs correctly or a gazebo has all its fittings when a dozen or so scowling individuals are waiting in line with similar returns that they just happen to have changed their minds on with no fault evident?
Therein lies the question of trust.
And Customer Service.
It's sadly fair to say many people do rip Argos off with their returns but in the spirit of good customer service they're given the benefit of the doubt. When they are questioned, complaints such as the many others on here appear, stating staff 'refuse' returns or give poor customer service.
So it's ironic that a complaint such as yours is when someone clearly has been trusting and another customer has lied to an Argos staff member. Argos do NOT sell second-hand goods but they do offer unusually good customer service based on faith that is all too often wasted and results in complaints and remarks such as yours.
Also, they do allow 'views', in which case the boxes are opened and if deemed unsuitable by the customer, are re-sealed as well as possible.
Therefore the item appears 'opened' when in fact, its never left the store.
It's a very difficult and frustrating situation to be in when people complain of you being too harsh re. returns when paradoxically, if you go 'too easy', it results in many other complaints (like yours) further down the line, due to staff being lied to and attempting to placate.
Being untrustworthy is sadly the nature of some people as customers, certainly not Argos as a company, in my experience.
Sometimes a lowly retail assistant really cannot win.
LucyCJ at 14th Jul 2009, 11:24PM
I wish I could say this is the first time I have experienced this with this particular branch but it is not.
Sorry guys, 5 thumbs down.
bad service never again
The Argos home delivery driver's can have as many as 30 -50 drops to make in any one day ,they start work at either 0530 - 0600 - 0630. They can have anywhere from 20 - 30 morining deliveries to make before 1200 with the rest being from 1000 - 1400 and 1200 - 1800 (although the 1000 - 1400 can come anywhere in their routing due to a computer error ).
Most delivery driver's will do their utmost to deliver your item's as they will get a fail against them if they do not make delivery and will be penalised .
With the fact that you have been given a delivery time between the above time slots, i wonder why it is that some of you feel it is ok NOT TO BE IN and then complain that you never got your delivery , or expect the driver to come back when you decide to return home ? The driver will give you a call to let you know they are on their way
and will leave a message if there is no answer .If your time slot is from 0700 - 1200 you should be in from 0700 - 1200 and not think "oh thats ok they can wait or come back later " this is exremely inconsiderate as it puts the driver's time slots all out of kilter as they have probably already called ahead to about 6 other customers to tell them when they will arrive .Here is a hint , if you are not going to be there
and you have a safe place to do so ,leave a signed note telling the driver where to leave the good's or ask a neighbour to take delivery (the driver's are not theives and will leave your goods for you)or arrange for a family member to be
at the property to accept delivery .Most of the driver's are decent blokes who will come back (even though you are making their day even longer)
but it may be later than the time stated as they must try to make all the other morning deliveries before 1200 .Make sure you have measured all doorways and stairways if you have large furniture being delivered ,this will save you disappointment and
make sure of a succesful delivery .If an item is too large to go in to your house it is not the drivers fault (square peg round hole) but they will still be penalised by Argos for your lack of
thought (the measurements are in the catalouge).
I have posted this in order to help you get what you want and to help the driver's do their job ,i realise there will be some people who will
consider this an affront and will ignore it all
but then you just can't help some people .
The item was sent the same day as my credit card payment went out and arrived the following day. Great service.
The manufacturer put me straight and said the bed was still on sale, it was just Argos who stopped it.
Since then, Argos have given me several different stories, and even blamed the manufacturer at one point for misleading me.
I've written to Argos Direct, asking for a written reply detailing what the problems were (in case I want to buy it elsewhere), and why they keep changing their story.
Since then, they've just been very defensive and refuse to reply to my letter!
I was shopping around for a wardrobe for my daughters room and as it was upstairs needed a DIY type as a pre fitted would not go up the stairs and the last one I bought was given away to a friend for FREE! So in Oct I popped into our local Argos and saw an offer for a wardrobe that exactly I wanted with shelves to keep telly and WI-FI and that too was on an offer for 50% discount wrote the item number and went to the counter to be said that it will take 42days to be delivered I said OK and paid cash for it as I felt it was a bargain and had no time to waste looking for one. and there was no sign of the item even after 50 days and rang the Customer Services at Argos to hear "we are very soooorrrrry this item has not arrived at our warehouse and we had sent a letter to you stating that there will be a delay of further 14days"
I feel that Argos took loads of money from customers and have not kept the promise and just imagine the amount of money they would have received from people all over UK!!! Now they have the buyers money for over 50 days and they get the interest plus they can invest in fast selling more profitable business and the buyer gets nothing not even the item you ordered!!! Isn't this a new way of tricking and the customer service says if you do not want to wait you can CANCEL YOUR ORDER!!! FUNNY!!!
I am planning to go to the Trading Standards against their way of doing business.
So I am planning to go to the trading standard anyone wish to join contact me via cjdvduk@hotmail.co.uk
I will never ever buy anymore from them !!! I cancelled my order 2 days ago and when you go to the counter to get the refund, and explained what happened, you don't have any apology !!!! Argos, you should work on your customer care service !!!!! Be aware, DO NOT BUY FROM THEM !!!
Now I won't go near the place. Most of the stuff I've had from there in the past has been of dubious quality and I once got accused of being a "trouble-maker" by one of their managers for taking a broken camera tripod back.
If they were the last shop on earth I'd make everything myself!
mary06 at 19th Jun 2006, 09:29PM
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