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Comments:
placed order after viewing promotional offer They have taken almost £400 from our bank accounts, 2 items delivered were beyond repair the other 2 are nowhere to be seen despite contact we now have to wait 5 more days for refund they took the money within seconds and have had it for around 2 weeks and we have to wait a further 5 days for repayment. the £10 promotional vouchers can only be used on line delivery is £8 !!! if there was something in the Argos for £2 I would consider using them.Telephone call from customer services was dealt withfar far worse tahn tehoriginal complaint.
My husband and I recently took advantage of the Argos Sale and bought 3 modular shelf units. We already have a set of these and are very impressed with them. The first set we bought in store, however as there were now in the sale they are only avaliable through Home Delivery service. Fine, we paid for them at the store got a delivery time and date (a date when we knew both of us would be in all day).
The given was between 7 and 1pm, no problem we were in all day. However, 1.30pm and we hadn't heard anything so I called Argos to see what was up. The agent said that the items had been loaded onto the van that morning but couldn't say when it would come for definite so recommended calling back if it hadn't been delivered. Fine again, I waited until 7pm to call Argos again to find out what was happening. Apparently someone had tried to deliver to us at 12.30 (why the previous agent didn't know this I don't know) but had failed to gain access.
Now we do live in flats but the buzzers work perfectly well, infact I had received a package from Royal Mail that very morning so I know the buzzers were working.
I've now contacted Argos 4 times trying to organise re-delivery of these items. It seems that Argos do not have direct access to book a time slot with the delivery firm though as each time they say 'we'll send an email to them'. It's completely stupid as most of the time the delivery firm doesn't get the email quick enough and never calls us back to let us know when they're coming. I called Argos today to chase them again and apparently the delivery firm tried to deliver yesterday but naturally failed again because no one was in the house to let them up.
Incredibly frustrating. Their retail stores are absolutely fine, but their home delivery service is to be avoided.
Bought over £1300 worth of chocolate ferarra leather furniture and after 14 months it looks so bad with the colour peeling off and the light background showing through that i`m thinking of throwing it in the skip. I have been in contact with their customer service but all they say is the guarantee is over after 12 months so its up to me to prove its a manufacturing defect.
The furniture has had very little use and there are no kids in the home so I think it reasonable to expect this furniture to last much longer than 14 months especialy as it was advertised as being ARGOS `premium` range , but it has turned out to be complete rubbish.
I now have to weigh up if its worth getting a specialist inspection and written report off an upholsterer or (after reading the comments on this site) cut my losses and buy new furniture,obviously from a different company .
I for 1 will never use ARGOS again not even for a light bulb! and would heed anyone thinking of using them for the purchase of leather furniture to think again and use a more reputable company that does not sell rubbish,it could save you hundreds of pounds in the long run.
Right, when buying small items easy to carry home I have not a problem with them, if faulty simply returned and refunded or exchanged. Problem was ordering large item in store to be delivered tommorow and paid cash but at time of purchase decided not to take out product insurance. I decided for some reason today to ring the customer services and find out could I add it, how and if so over the phone give my card details.
After being on the phone for an hour I got cut off. I rang again and hung on for about the same time again and soon realised, if the worst happened and a fault occured with large item, would I be destined to spend half my day on the phone, so decided to cancel order.
As was being delivered the following day, it was imperative I got it cancelled over the phone and got refund that way or went into store when well enough and got it, but needed ocnfirmation cancelled, that was my priority either by phone or email.
Rang and finally got through the third time and asked to hold on, told cancelled but had issue with refund, phone went dead. Rang again and after an age got through, told cancelled and again issue was with refund, but not a problem as along as cancelled was not in a hurry for the money, was told put through to resolutions team. They told me would ring me back and an hour and a half later no call. Rang again to be told should get back to you within 48 hours and then corrected thereselves to 24 hours.
I asked again to have confirmation of cancellation, told would I like to cancel it. At this moment felt like crying but held on and told they had to confirm issue with store. Put through to a manager who said would you like to cancel it and as I had just received a call from their automated despatch memo service, was starting to get very worried that it wasnt still cancelled and on its way.
Told it wasnt cancelled but they would do it now. Told her I was repeatedly told cancelled and felt they were lying to me or why tell me it was so and cause me so much stress.
She cancelled it and I had to go to the store for the refund, but due to the cofusion despite being ill decided had to go straight away as knowing my luck the item would still turn up tommorow and then I would have to argue on the phone to refund delivery etc and I couldnt face it.
Told due to product being in daughters name due to cashier error or listenening to me and daughter talking about registering item in her name due to the fact her dads money had bought it and we were divorced, that he mistook my talking to her as a request for it to have my daughters name on the delivery note and reciept, I didnt notice it. Now to cut him some slack we did do three purchases at the same time to get advantage of the offers vouchers and one other was also for my daughter paid by dad.
So understood had to go into store with her for cash refund and couldnt get it over the phone. That wasnt the issue, the fact of hours on the phone to people I trusted telling me it was cancelled for it not to be and lets not get into the emails I sent as well.
Told the person before last that I had a device on the phone automatically recording calls for memory purposes and that I could prove how long I was on the phone and what was said as they I think disbelived I had cancelled it.
Any how was lectured that I am not allowed to record calls without giving prior warning, which is in fact rubbish, it is not against the law to record without stating, it only becomes difficult if you want to use it in court and even then it can be deemed admissable if a judge says so. But that wasnt the purpose of recording, it was for my memory and these people were telling me it wasnt cancelled after over four hours on the phone.
Remember I only originally rang them to pay a further ammount to insure the warranty longer than a year.
As it was I eventually got my money but only after holding on a further half hour after manager wanted to confirm the store had the money to pay me, so the issue of the receipt in a different initial and same surname was rubbish, because if me and daughter just turned up they might not have had the money any how and would have had to use my card to credit me back or some other means, in any case whatever their rules are it was all rubbed in by the manager saying she believed her staff member over the name being requested by me as the intital of my daughter, so next time I know better not to talk during a purchase and they wont listen in and get it wrong.
Got money back, but consider myself lucky with my near miss of a purchase which might have tied me into phone parley with them for years to come if went wrong, thank goodness I got out of that store without being sectioned, the stress is enough to make you feel you are struggling to hold onto your sanity, 'Are you telling me you want to cancel the order' YES YES YES, LISTEN ARGOS !!!!!!!
In future unless can carry item out of store, dont want to know.
Yet again I've found them to be exemplary. If only other companies were so helpful and responsive.
I returned a Breville Sandwich maker, with a fault,a few months ago. They replaced it immediately.
That one had the same fault ( Which is down to Breville's design, not Argos'fault).
They offered a refund for this straight away since the same model isn't available. Even though the inital purchase was 13 months ago - in effect they honoured the replacement as a new purchase.
And they sorted out a replacement for me to purchase there and then so that I didn't have to go back and queue.
I've never had a problem getting a legitimate refund or replacement with Argos.
They are always courteous and helpful, too.
I have bought many things from Argos over the years but now have really changed my view about them. I ordered a fire to keep warm in the coming winter. this was a couple of months ago. needless to say it didn't work. they were prompt in collection and said i would be refunded.
I am STILL WAITING to be refunded. every-time you call you just get a standard " please wait seven days" please wait another seven days" etc etc then told "your refund failed for some reason please wait another seven days" in the mean time I am freezing cold, which is making me ill due to my health and got no where asking to speak to a manager as they say in robotic voice "please wait seven days" i hope they are nice and warm in their office.
just one question for Argos..... how come when you want payment you can take it off my card the same day but not return it as quick or when you want your monthly statement paid could i say please wait another seven days?
all i want is some heating to get warm but cannot until they sorted out the refund as they said i couldn't order another heater until then unless i paid for it again which i cannot afford to do. i hope i don't spend Christmas day freezing.
Your frustration is ironic, due to the fact that it is derived from other 'customers' NOT Argos. Argos offer a 30, no quibble, 'if you aren't happy, we'll refund it' money back guarantee scheme for the vast majority of their products. Many (many) 'customers' take advantage of this scheme and use Argos akin to most people use a library.
Of course, the item has to be in re-sellable condition but what are employees supposed to do about the packaging? Answer - re-seal them as best they can and TRUST the customer. Items are naturally inspected but with a continual queue of 'moneybackers' it's difficult to analyse any potential faults in a rapid time frame. How can you check if a set of scales weighs correctly or a gazebo has all its fittings when a dozen or so scowling individuals are waiting in line with similar returns that they just happen to have changed their minds on with no fault evident?
Therein lies the question of trust.
And Customer Service.
It's sadly fair to say many people do rip Argos off with their returns but in the spirit of good customer service they're given the benefit of the doubt. When they are questioned, complaints such as the many others on here appear, stating staff 'refuse' returns or give poor customer service.
So it's ironic that a complaint such as yours is when someone clearly has been trusting and another customer has lied to an Argos staff member. Argos do NOT sell second-hand goods but they do offer unusually good customer service based on faith that is all too often wasted and results in complaints and remarks such as yours.
Also, they do allow 'views', in which case the boxes are opened and if deemed unsuitable by the customer, are re-sealed as well as possible.
Therefore the item appears 'opened' when in fact, its never left the store.
It's a very difficult and frustrating situation to be in when people complain of you being too harsh re. returns when paradoxically, if you go 'too easy', it results in many other complaints (like yours) further down the line, due to staff being lied to and attempting to placate.
Being untrustworthy is sadly the nature of some people as customers, certainly not Argos as a company, in my experience.
Sometimes a lowly retail assistant really cannot win.
Have just bought an item from Argos in Andover which had open packaging. I argued the point in the shop that it had obviously been sold before but could do nothing there and then as I did not have time. Got it home and it was, indeed, faulty.
I wish I could say this is the first time I have experienced this with this particular branch but it is not.
i ordered an item for my sons birthday and great was told it would arrive on the day, 7pm still hadnt arrived i phoned them, to be told ah yeah i can see what happened ill have to reorder it for tommorow between 7am and 6pm ahhh!! again i waited come 630pm still nothing i phoned again this time to be told that the person i spoke to hadnt reordered it and i could expect to arrive in the next 3 days well i told them to stick their item where the sun doesnt shine and i wont be using their shop again, oh yeah and i did complain to their head office only to be told it was all a computer error what a load of keek
To all all customer's who have home deliveries from Argos Direct !
The Argos home delivery driver's can have as many as 30 -50 drops to make in any one day ,they start work at either 0530 - 0600 - 0630. They can have anywhere from 20 - 30 morining deliveries to make before 1200 with the rest being from 1000 - 1400 and 1200 - 1800 (although the 1000 - 1400 can come anywhere in their routing due to a computer error ).
Most delivery driver's will do their utmost to deliver your item's as they will get a fail against them if they do not make delivery and will be penalised .
With the fact that you have been given a delivery time between the above time slots, i wonder why it is that some of you feel it is ok NOT TO BE IN and then complain that you never got your delivery , or expect the driver to come back when you decide to return home ? The driver will give you a call to let you know they are on their way
and will leave a message if there is no answer .If your time slot is from 0700 - 1200 you should be in from 0700 - 1200 and not think "oh thats ok they can wait or come back later " this is exremely inconsiderate as it puts the driver's time slots all out of kilter as they have probably already called ahead to about 6 other customers to tell them when they will arrive .Here is a hint , if you are not going to be there
and you have a safe place to do so ,leave a signed note telling the driver where to leave the good's or ask a neighbour to take delivery (the driver's are not theives and will leave your goods for you)or arrange for a family member to be
at the property to accept delivery .Most of the driver's are decent blokes who will come back (even though you are making their day even longer)
but it may be later than the time stated as they must try to make all the other morning deliveries before 1200 .Make sure you have measured all doorways and stairways if you have large furniture being delivered ,this will save you disappointment and
make sure of a succesful delivery .If an item is too large to go in to your house it is not the drivers fault (square peg round hole) but they will still be penalised by Argos for your lack of
thought (the measurements are in the catalouge).
I have posted this in order to help you get what you want and to help the driver's do their job ,i realise there will be some people who will
consider this an affront and will ignore it all
but then you just can't help some people .
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The given was between 7 and 1pm, no problem we were in all day. However, 1.30pm and we hadn't heard anything so I called Argos to see what was up. The agent said that the items had been loaded onto the van that morning but couldn't say when it would come for definite so recommended calling back if it hadn't been delivered. Fine again, I waited until 7pm to call Argos again to find out what was happening. Apparently someone had tried to deliver to us at 12.30 (why the previous agent didn't know this I don't know) but had failed to gain access.
Now we do live in flats but the buzzers work perfectly well, infact I had received a package from Royal Mail that very morning so I know the buzzers were working.
I've now contacted Argos 4 times trying to organise re-delivery of these items. It seems that Argos do not have direct access to book a time slot with the delivery firm though as each time they say 'we'll send an email to them'. It's completely stupid as most of the time the delivery firm doesn't get the email quick enough and never calls us back to let us know when they're coming. I called Argos today to chase them again and apparently the delivery firm tried to deliver yesterday but naturally failed again because no one was in the house to let them up.
Incredibly frustrating. Their retail stores are absolutely fine, but their home delivery service is to be avoided.
The furniture has had very little use and there are no kids in the home so I think it reasonable to expect this furniture to last much longer than 14 months especialy as it was advertised as being ARGOS `premium` range , but it has turned out to be complete rubbish.
I now have to weigh up if its worth getting a specialist inspection and written report off an upholsterer or (after reading the comments on this site) cut my losses and buy new furniture,obviously from a different company .
I for 1 will never use ARGOS again not even for a light bulb! and would heed anyone thinking of using them for the purchase of leather furniture to think again and use a more reputable company that does not sell rubbish,it could save you hundreds of pounds in the long run.
After being on the phone for an hour I got cut off. I rang again and hung on for about the same time again and soon realised, if the worst happened and a fault occured with large item, would I be destined to spend half my day on the phone, so decided to cancel order.
As was being delivered the following day, it was imperative I got it cancelled over the phone and got refund that way or went into store when well enough and got it, but needed ocnfirmation cancelled, that was my priority either by phone or email.
Rang and finally got through the third time and asked to hold on, told cancelled but had issue with refund, phone went dead. Rang again and after an age got through, told cancelled and again issue was with refund, but not a problem as along as cancelled was not in a hurry for the money, was told put through to resolutions team. They told me would ring me back and an hour and a half later no call. Rang again to be told should get back to you within 48 hours and then corrected thereselves to 24 hours.
I asked again to have confirmation of cancellation, told would I like to cancel it. At this moment felt like crying but held on and told they had to confirm issue with store. Put through to a manager who said would you like to cancel it and as I had just received a call from their automated despatch memo service, was starting to get very worried that it wasnt still cancelled and on its way.
Told it wasnt cancelled but they would do it now. Told her I was repeatedly told cancelled and felt they were lying to me or why tell me it was so and cause me so much stress.
She cancelled it and I had to go to the store for the refund, but due to the cofusion despite being ill decided had to go straight away as knowing my luck the item would still turn up tommorow and then I would have to argue on the phone to refund delivery etc and I couldnt face it.
Told due to product being in daughters name due to cashier error or listenening to me and daughter talking about registering item in her name due to the fact her dads money had bought it and we were divorced, that he mistook my talking to her as a request for it to have my daughters name on the delivery note and reciept, I didnt notice it. Now to cut him some slack we did do three purchases at the same time to get advantage of the offers vouchers and one other was also for my daughter paid by dad.
So understood had to go into store with her for cash refund and couldnt get it over the phone. That wasnt the issue, the fact of hours on the phone to people I trusted telling me it was cancelled for it not to be and lets not get into the emails I sent as well.
Told the person before last that I had a device on the phone automatically recording calls for memory purposes and that I could prove how long I was on the phone and what was said as they I think disbelived I had cancelled it.
Any how was lectured that I am not allowed to record calls without giving prior warning, which is in fact rubbish, it is not against the law to record without stating, it only becomes difficult if you want to use it in court and even then it can be deemed admissable if a judge says so. But that wasnt the purpose of recording, it was for my memory and these people were telling me it wasnt cancelled after over four hours on the phone.
Remember I only originally rang them to pay a further ammount to insure the warranty longer than a year.
As it was I eventually got my money but only after holding on a further half hour after manager wanted to confirm the store had the money to pay me, so the issue of the receipt in a different initial and same surname was rubbish, because if me and daughter just turned up they might not have had the money any how and would have had to use my card to credit me back or some other means, in any case whatever their rules are it was all rubbed in by the manager saying she believed her staff member over the name being requested by me as the intital of my daughter, so next time I know better not to talk during a purchase and they wont listen in and get it wrong.
Got money back, but consider myself lucky with my near miss of a purchase which might have tied me into phone parley with them for years to come if went wrong, thank goodness I got out of that store without being sectioned, the stress is enough to make you feel you are struggling to hold onto your sanity, 'Are you telling me you want to cancel the order' YES YES YES, LISTEN ARGOS !!!!!!!
In future unless can carry item out of store, dont want to know.
I returned a Breville Sandwich maker, with a fault,a few months ago. They replaced it immediately.
That one had the same fault ( Which is down to Breville's design, not Argos'fault).
They offered a refund for this straight away since the same model isn't available. Even though the inital purchase was 13 months ago - in effect they honoured the replacement as a new purchase.
And they sorted out a replacement for me to purchase there and then so that I didn't have to go back and queue.
I've never had a problem getting a legitimate refund or replacement with Argos.
They are always courteous and helpful, too.
I am STILL WAITING to be refunded. every-time you call you just get a standard " please wait seven days" please wait another seven days" etc etc then told "your refund failed for some reason please wait another seven days" in the mean time I am freezing cold, which is making me ill due to my health and got no where asking to speak to a manager as they say in robotic voice "please wait seven days" i hope they are nice and warm in their office.
just one question for Argos..... how come when you want payment you can take it off my card the same day but not return it as quick or when you want your monthly statement paid could i say please wait another seven days?
all i want is some heating to get warm but cannot until they sorted out the refund as they said i couldn't order another heater until then unless i paid for it again which i cannot afford to do. i hope i don't spend Christmas day freezing.
ARGOS HOPE YOUR PROUD!
Your frustration is ironic, due to the fact that it is derived from other 'customers' NOT Argos. Argos offer a 30, no quibble, 'if you aren't happy, we'll refund it' money back guarantee scheme for the vast majority of their products. Many (many) 'customers' take advantage of this scheme and use Argos akin to most people use a library.
Of course, the item has to be in re-sellable condition but what are employees supposed to do about the packaging? Answer - re-seal them as best they can and TRUST the customer. Items are naturally inspected but with a continual queue of 'moneybackers' it's difficult to analyse any potential faults in a rapid time frame. How can you check if a set of scales weighs correctly or a gazebo has all its fittings when a dozen or so scowling individuals are waiting in line with similar returns that they just happen to have changed their minds on with no fault evident?
Therein lies the question of trust.
And Customer Service.
It's sadly fair to say many people do rip Argos off with their returns but in the spirit of good customer service they're given the benefit of the doubt. When they are questioned, complaints such as the many others on here appear, stating staff 'refuse' returns or give poor customer service.
So it's ironic that a complaint such as yours is when someone clearly has been trusting and another customer has lied to an Argos staff member. Argos do NOT sell second-hand goods but they do offer unusually good customer service based on faith that is all too often wasted and results in complaints and remarks such as yours.
Also, they do allow 'views', in which case the boxes are opened and if deemed unsuitable by the customer, are re-sealed as well as possible.
Therefore the item appears 'opened' when in fact, its never left the store.
It's a very difficult and frustrating situation to be in when people complain of you being too harsh re. returns when paradoxically, if you go 'too easy', it results in many other complaints (like yours) further down the line, due to staff being lied to and attempting to placate.
Being untrustworthy is sadly the nature of some people as customers, certainly not Argos as a company, in my experience.
Sometimes a lowly retail assistant really cannot win.
LucyCJ at 14th Jul 2009, 11:24PM
I wish I could say this is the first time I have experienced this with this particular branch but it is not.
Sorry guys, 5 thumbs down.
bad service never again
The Argos home delivery driver's can have as many as 30 -50 drops to make in any one day ,they start work at either 0530 - 0600 - 0630. They can have anywhere from 20 - 30 morining deliveries to make before 1200 with the rest being from 1000 - 1400 and 1200 - 1800 (although the 1000 - 1400 can come anywhere in their routing due to a computer error ).
Most delivery driver's will do their utmost to deliver your item's as they will get a fail against them if they do not make delivery and will be penalised .
With the fact that you have been given a delivery time between the above time slots, i wonder why it is that some of you feel it is ok NOT TO BE IN and then complain that you never got your delivery , or expect the driver to come back when you decide to return home ? The driver will give you a call to let you know they are on their way
and will leave a message if there is no answer .If your time slot is from 0700 - 1200 you should be in from 0700 - 1200 and not think "oh thats ok they can wait or come back later " this is exremely inconsiderate as it puts the driver's time slots all out of kilter as they have probably already called ahead to about 6 other customers to tell them when they will arrive .Here is a hint , if you are not going to be there
and you have a safe place to do so ,leave a signed note telling the driver where to leave the good's or ask a neighbour to take delivery (the driver's are not theives and will leave your goods for you)or arrange for a family member to be
at the property to accept delivery .Most of the driver's are decent blokes who will come back (even though you are making their day even longer)
but it may be later than the time stated as they must try to make all the other morning deliveries before 1200 .Make sure you have measured all doorways and stairways if you have large furniture being delivered ,this will save you disappointment and
make sure of a succesful delivery .If an item is too large to go in to your house it is not the drivers fault (square peg round hole) but they will still be penalised by Argos for your lack of
thought (the measurements are in the catalouge).
I have posted this in order to help you get what you want and to help the driver's do their job ,i realise there will be some people who will
consider this an affront and will ignore it all
but then you just can't help some people .
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