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Usually i would stick up for Telewest as we have never had any problems but the change over to Virgin media seems to have left them in complete disarry! We have emailed, phoned and wrote to them to request and additional set top box and all we have recieved so far is an email to say we already recieve all there services! which they got a very nasty email back from ourselves because we were requesting an ADDITIONAL one
We have been using Telewest for TV - Internet - Phone since 1997. I can honestly say that never once have I had cause to complain or even moan about this company one bit. There has been times when I've been late paying my bill and even had service suspended because of this, still found them to be customer satisfaction driven, they don't charge for the time your account is suspended, as Sky do, and once you have paid the over due amount, re-connect your service with a few hours everytime.
Recommend them to anyone
Jury still out on how Virgin will now run the service.....
Oh my goodness, I have now been holding to speak to someone at Telewest for 1.5 hours. The reason being that one of the many incompetent people working for this company mistakenly disconnected my digital TV package yeserday. This I must add was after they had cocked my bill up. So not only am I spending the majority of my Christmas Eve Eve on the end of rubbish music with bad fuzzing in the background but I can't even have a little respite from E4 or the soap omnibuses on ITV2. So, I started my call at 11.30am, reached the first person at about 11.45am to be told I would be put through to a different department, I reached them about 10 minutes later, they proceeded to cut me off. I started my second call at 12.15pm and when they answered at 12.20pm was again put through to a different department. I reached them some 27 minutes later and was told I had again been put through to the wrong department. I was irrate so I shouted at this chap, he was glad to put me through to the correct department. It is now 1.04pm and I am sill waiting! Why is this country so full of incompetence? Incompetence and just damn right rudeness along with the shabbiest customer service in the world. So if you can avoid Telewests customer service line then please do so at all costs. Of course to make this possible you will have to avoid subscribing to any service with Telewest. It's now 1.09pm and have just had another girl answer from the wrong department. I have now given up so after over 1.5 hours of my life being wasted I still do not have my problem solved!
elewest seem to have a problem with over billing, about 7 months ago I noticed my bill was about £40 over what I normally pay, added up my bill and found the total printed was wrong, called them and spoke to a girl called nikki who wouldn’t listen and was advised the bill was right and I would have to pay it, asked to be put through to cancellation dept who with out even looking in to it refunded the cash. Next month there was premium rate calls on my bill adding up to over £100 called them and found it they were made to a quiz channel, advised them I had not made these calls and my premium rate bar should be in place, again they were not willing to listen, called cancellations again and had the remove of there box/modem date, to days later received a call from 1 of there managers, who agreed to refund again, Every Month I have to call to check bill’s are correct which most of the time there not, my advise to any one having problems with this company is to threaten to cancel then they MIGHT sort out the problem.
Not impressed, was fed a pack of lies by the guy who came and sold the package, get cut off when we but a film (even though we have paid x amount up front) and they let me make a payment with my friends bank card, did'nt ask his name, or whether he was present, did'nt ask for security number or anything. Surely the card holder has to give permission.
i recently took out a package for internet phone and satellite with telewest. after about 3 weeks i went to make a phone call and found that i had been cut off. this was because i had reached my credit limit. that was fine. in my package i pay £30 pm for internet and television. i went to go on the net and found they had turned that off along with the satellite. my complaint is why disconnect them when they hav already been paid 4?whether i use the net or watch tv wouldn't affect my balance as id already paid for it! i am signed up for a year with them now but as soon as my contract runs out im taking my custom elsewhere.
After hearing horror stories of poor Telewest service I was slightly reluctant to sign up with them. However, as Home Choice do not serve my area I didn't have much choice.
But to my suprise they have been really good. I tried to sign up online, but my address was not on their system. At this point I thought it would take ages to sort out, but a guy came round the same day to take the order manually. Installation was arranged and they turned up on the correct day at the correct time. Ringing up to change the direct debit didn't involve waiting in a queue for ages - got through almost immediately.
All in all thumbs up. I hope they don't merge with NTL - because they really are useless.
Telewest have given me the worst customer service I have ever experienced. I subscribe to them for my TV, phone and broadband. The service went dead on Friday 11th February, and it is now Sunday 20th Feb and it is still down. I have phoned their clueless technical support umpteen times at my own expense, to be told erroneous information about what is wrong with the service and excuses each time they fail to fix it. I have had no phone or TV for 10 days now and they don't even seem to think that this is out of the ordinary. My advice to anyone thinking about taking up Telewest as their service provider is DON'T. Even when it is working "ok", the cable picture is rubbish and subject to pixelation. They are totally inept and your money would be better spent elsewhere.
To kevg. Not being too disrespectful, but by generating income from Blueyonder's FREE webspace, you are in breach of the AUP (see section 4 in http://www.blueyonder.co.uk/blueyonder/getContent.jspx?page=h_services_aup).
If your sites are that important to you, why didn't you spend £20-£50 per year buying space from a proper provider (the price would include support SLA and backups).
Blueyonder are giving you space on THEIR servers free of charge.
I run a number of web sites (www.sellthings.net www.mk-x.com etc) but my personal site is www.thekev.pwp.blueyonder.co.uk (also accessed via www.thekev.myby.co.uk). At the time of writing, this site is rated no1 by AOL, MSN, Yahoo & Google & it generates a decent proportion of my income. However, the site was deleted by an idiot Telewest engineer on November 29th. It is now December 6th, they have still not resolved the issue & have not even kept their promise to call me back (all they need to do is create a folder on their server).
Basically; Telewest provide folders on their server which hold personal web sites, & every Telewest customer has their own folder. Telewest have deleted my folder; thus losing my web site.
Telewest web space is maintained by their ISSS dept & they do not even speak to customers, which means that I cannot resolve this because their tech support cannot deal with it & I cannot speak to someone who can.
Therefore; I fully expect to lose my ranking with the search engines, & this will be entirely due to Telewest / Blueyonder.
I have never been so disillusioned with a company or so dissatisfied with a service. Telewest are a disgrace to the IT industry.
I had been experiencing numerous hacking attempts from Blueyonder users (their IP addresses begin with 82.37) since April 2004 & reported this, & regulary supplied firewall logs to the Blueyonder abuse team until August 2004. Since the problem was still not resolved & because they did not even have the courtesy to phone or email me, I logged an official complaint with their head office. It is now December & they have still not sorted this out.
The point here, is that I now have both hardware & software firewalls installed which block access to my PC from any Blueyonder IP address, so I do not have a problem. But; Blueyonder tech support in general & the abuse team in particular are a complete waste of time, & obviously do not care.
If I was being hacked, then how many other Blueyonder customers are also being attacked but do not know it?
As long as Telewest receive their payments they simply do not care & their customer support is the worst that I have ever experienced from any source in any industry.
Telewest Tech Support & the Telewest Abuse Team could best be described as a joke if this was not so disgusting.
i received a bill showing that one day i had spent an hour conecting disconnecting and reconnecting to the internet for an hour and a half, apparently i spent two afternoons in this manner of reconnecting every 24/26 seconds when i rang them to query this they told me i had a problem with my computer software, and i had to ring support line at 50p a min so i did, they then went on to tell me to download some antivirus software which since i have, i didnt do. the "help" line was useless and i am still being billed for this on off connection i apparently have agggghr.
The lady who rang me up to get me to change my 321 service to £26 per month all in arguing with me that i would be BETTER OFF!! as i explained to her that most of my calls were to mobiles i wouldnt be, on average i spend £5 per month on landline calls (surely she would know this)SHE rudely told me that i should use a mobile phone to ring mobiles, great customer services maybe shes right ill do away with telewest and just use a mobile from now on!!!!!Rather than being conned out of £21 a month !!!!
Thankyou Telewest for the lady who rang me up to get me to change my 321 service to £26 per month (all in,landline calls) arguing with me that i would be BETTER OFF!! as i explained to her that most of my calls were to mobiles i wouldnt be, on average i spend £5 per month on landline calls (surely she would know this)SHE rudely told me that i should use a mobile phone to ring mobiles, great customer services!!! maybe shes right ill do away with telewest and just use a mobile from now on!!!!!Rather than being conned out of £21 a month !!!!
Blueyonder Broadband- Cos it took me from Boxing Day to 18th January to get my connection up and running again after buying new system. Countless emails and phone calls to so called "support staff", most of whom could barely conceal their disinterest, solved nothing. I managed to sort out the problem myself in the end. I decided to contact Tech Support to pass on what I had learned, from bitter experience, only to be told that this was a well-known issue. Obviously so well known that the previous SEVEN support staff I had spoken to new NOTHING about it. Get your act together Telewest.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Recommend them to anyone
Jury still out on how Virgin will now run the service.....
100% good service and content!
But to my suprise they have been really good. I tried to sign up online, but my address was not on their system. At this point I thought it would take ages to sort out, but a guy came round the same day to take the order manually. Installation was arranged and they turned up on the correct day at the correct time. Ringing up to change the direct debit didn't involve waiting in a queue for ages - got through almost immediately.
All in all thumbs up. I hope they don't merge with NTL - because they really are useless.
If your sites are that important to you, why didn't you spend £20-£50 per year buying space from a proper provider (the price would include support SLA and backups).
Blueyonder are giving you space on THEIR servers free of charge.
Basically; Telewest provide folders on their server which hold personal web sites, & every Telewest customer has their own folder. Telewest have deleted my folder; thus losing my web site.
Telewest web space is maintained by their ISSS dept & they do not even speak to customers, which means that I cannot resolve this because their tech support cannot deal with it & I cannot speak to someone who can.
Therefore; I fully expect to lose my ranking with the search engines, & this will be entirely due to Telewest / Blueyonder.
I have never been so disillusioned with a company or so dissatisfied with a service. Telewest are a disgrace to the IT industry.
The point here, is that I now have both hardware & software firewalls installed which block access to my PC from any Blueyonder IP address, so I do not have a problem. But; Blueyonder tech support in general & the abuse team in particular are a complete waste of time, & obviously do not care.
If I was being hacked, then how many other Blueyonder customers are also being attacked but do not know it?
As long as Telewest receive their payments they simply do not care & their customer support is the worst that I have ever experienced from any source in any industry.
Telewest Tech Support & the Telewest Abuse Team could best be described as a joke if this was not so disgusting.
galena1 at 19th Jan 2004, 03:27PM
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