Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I used this companies conveyancing firm when I bought my first home. I was heavily pregnant at the time, there was no chain, we had got our mortgage approved etc, we were told to use them by the estate agents as 'they may not be the cheapest, but they are the easiest and fastest!' Yeah right, what a joke that proved to be! Not only did they charge us at least double what another solicitor would have (didnt realise that at the time) they were based hundreds of miles from where we lived! Everything had to be done by post, which isnt too bad, but when we finally had a moving date, and we were completing and exchanging on the same date, I contacted them every day of the week leading up to it to check all the paperwork was done, they assured me it was. The day before we were due to move in, I got a whole bundle of papers that had to be signed, witnessed and returned! I called them and after much fighting they agreed that we could fax them if we took them to the estate agents and had them verified. We did that, and yet the next day were told that was not good enough, they needed the originals and there was no way we could move in that day! When my husband finished work he went to the estate agents to try to find out what was going on (the estate agent was affiliated to the conveyancers) and they said the keys had been released at lunchtime and we were supposed to have been contacted by the solicitors! Absolute nightmare. I went into premature labour that night due to all the stress and my daughter nearly died. It was all so horrendous. I would never use them again, when I sold the house a couple of years later I used a local conveyancers and they were a fraction of the price and the service was superb!
This company offers mortgage solutions. The public facing consultants were professional and I felt in safe hands.
11 weeks later I still donâÂ?Â?t have a mortgage and now have obtained another mortgage in under 10 days from another company.
Countrywide have a mortgage centre which deals with the underwriting of the mortgage which defies belief. IâÂ?Â?m a company director and expected some extra paperwork which was supplied by my accountant in a timely fashion; basically the next day.
My move is the lynch pin in a chain of moves and I expressed daily this fact to the mortgage broker. My daily phone calls for 11 weeks were met by the mortgage centre by an attitude of we simply donâÂ?Â?t give a dam. Every piece of information I had to supply was met with a 2 week turn-around time in the centre. I have become friendly with the countrywide mortgage broker and in the end advised me to go elsewhere as she couldnâÂ?Â?t guarantee that my mortgage would be approved anytime soon even after 11 weeks and knew how desperate I am to move. You know a company is bad news when their employeeâÂ?Â?s are telling you to go elsewhere. Please avoid like the plague unless you want to be tied up in paper work have months to spare in your moving plans.
Income protection insurance (a long and sad story)
Having taken out cover with this company to protect my income 7 years ago I sadly had to make a claim due to a back injury that prevents me working, Walking long distances, lifting, standing straight or sitting.
I made the claim, completed the claim form, found previous payslips, got my company to produce duplicate P60's, Contacted my doctor, he filled out a 6 page form, etc,etc,etc.
I contacted the company 3 days before the contracted payment date in my policy.
They told me:
They still needed to contact my employer to verify the p60 that they had received.
They were waiting until I next visited the consultant before asking him for information about my condition. Please bear in mind that I next see my consultant in over a months time (past the paymant date by 6 weeks!)
I was told that they can do nothing until they have contacted these people and will not pay out the claim.
Even though they have all the information about me from my doctor who has the reprt of my visits to my consultant dating back 7 months and the result of the MRI 4 months ago!!!!
The payslip is a standard p60 duplicate but they now want the company to confirm that they did actually issue it and that I am not making it up.
Even though Country Wide confrimed my income 18 months ago for their own records with my employer.
I begin to wonder if paying the premiums was worth it as i am not sure that they will ever have enough information to pay out!!
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
11 weeks later I still donâÂ?Â?t have a mortgage and now have obtained another mortgage in under 10 days from another company.
Countrywide have a mortgage centre which deals with the underwriting of the mortgage which defies belief. IâÂ?Â?m a company director and expected some extra paperwork which was supplied by my accountant in a timely fashion; basically the next day.
My move is the lynch pin in a chain of moves and I expressed daily this fact to the mortgage broker. My daily phone calls for 11 weeks were met by the mortgage centre by an attitude of we simply donâÂ?Â?t give a dam. Every piece of information I had to supply was met with a 2 week turn-around time in the centre. I have become friendly with the countrywide mortgage broker and in the end advised me to go elsewhere as she couldnâÂ?Â?t guarantee that my mortgage would be approved anytime soon even after 11 weeks and knew how desperate I am to move. You know a company is bad news when their employeeâÂ?Â?s are telling you to go elsewhere. Please avoid like the plague unless you want to be tied up in paper work have months to spare in your moving plans.
Having taken out cover with this company to protect my income 7 years ago I sadly had to make a claim due to a back injury that prevents me working, Walking long distances, lifting, standing straight or sitting.
I made the claim, completed the claim form, found previous payslips, got my company to produce duplicate P60's, Contacted my doctor, he filled out a 6 page form, etc,etc,etc.
I contacted the company 3 days before the contracted payment date in my policy.
They told me:
They still needed to contact my employer to verify the p60 that they had received.
They were waiting until I next visited the consultant before asking him for information about my condition. Please bear in mind that I next see my consultant in over a months time (past the paymant date by 6 weeks!)
I was told that they can do nothing until they have contacted these people and will not pay out the claim.
Even though they have all the information about me from my doctor who has the reprt of my visits to my consultant dating back 7 months and the result of the MRI 4 months ago!!!!
The payslip is a standard p60 duplicate but they now want the company to confirm that they did actually issue it and that I am not making it up.
Even though Country Wide confrimed my income 18 months ago for their own records with my employer.
I begin to wonder if paying the premiums was worth it as i am not sure that they will ever have enough information to pay out!!
adamallan at 8th Jan 2004, 02:29PM
Back