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Please, please take on board all the negative comments on this forum and don't use Tiscali. Due to fault in the hardware I was using, I had to migrate across to the Tiscali service from Home Choice. I was told this would take 10 days. That was 5 weeks ago. During this time I have spent about 6 hours on hold (I used to not mind Leona Lewis...) They cut you off after an hour in any event. Customer services will lie to you just to get you off the phone: be warned that a favourite trick is to blame BT for not providing the "right cable". BT have confirmed that this is actually impossible. Technical Support are equally as useless: they will just tell you that your problem has been sent to high level support and that they will get back to you within 72 hours. This has happened 3 times to me now and I have never had a call back. If you are luck (and if you send an email direct to the MD, mary.turner) someone from "high level complaints" will contact you to fob you off for a few more days before calling you all excited with information that you gave him the week before. My current situation is that all I am waiting for is an employee code to be put in via the TV. Its something that could easily been done, you would think, over the phone but no. I had to wait in all afternoon for an engineer, only to be told at 8pm (after 45 minutes on hold) that the engineer had gone home after coming to the house twice and getting no reply!! Total and utter lies again!
I am in the process of switching to Virgin (which will no doubt bring its own brand of hell from Tiscali) and sueing for breach of contract. I have never come across a less professional outfit and can only home customers leave in droves. Trust me, even if you have no problem now, one is just around the corner..
I joined Tiscali in Feb 08, What a mistake, there aftersales service is appalling. I have sent emails that they have not responded to, when i finally get through to a person (after being on hold for an hour)i am promised a will ring me back within an hour, 4 weeks on i am still waiting for the call. I rang to cancel the contract due to the appalling customer service but was told that the terms and conditions were to provide broadband usage only, Customer Service is not in the terms of the contract. I'm glad they value their customers.
My advice, Do not use Tiscali however appealing they seem, once you have signed up they won't want to know, Tiscali provide the worst service ever.
Despite reading of complaints about Tiscali I thought I might be lucky and gave them a go. But I too was apaulled by their poor customer service. Their seemingly professional advertisements do not reflect any sense of professionalism - let alone efficiency in serving the customer.
* Tiscali made errors setting up my account, yet gained revenue (10p per minute) from their 0871 number when I reported it!!!
* They made errors with my details, corrected their mistake, but then made the same mistakes again.
* Erroneously (dishonestly?) blamed BT for a 'technical fault' in setting up my account.
* Erroneously (dishonestly?) assured me there would be only a 10 day wait for a switch-over. Over 7 weeks later I was still waiting.
Luckily I had arranged to pay via direct debit, I wrote to my bank and cancelled the arrangement.
If you are in the position of applying for their 'service' and having problems, I would recommend you write to them rather than phone. You'll save yourself some money and you'll create a paper-trail logging the problems in case it gets kinda 'legal' later on. And when you see how they write their letters...
I had an terrible time with them. Avoid Tiscali.
Dan
stay away, abysmal customer service never answer emails and as for phoning well forget it, unless you want to waste pounds. never dealt with such a rubbish company, I think they drage the people in off the street to answer the calls, because no one knows what they are talking about. please stay away.
Seems I'm in a minority of satisfied customers. My internet connection isn't great but overall I'm satisfied with Tiscali and would recommend them as a relatively hassle free company to deal with as when I did have an issue it was sorted straight away.
Oh geeze, where do I start?! Tiscali are AWFUL. I have been with them for about 2 years, never realising there was a real problem.. until now! I admit, I was ignorant and didn't do my research when joining them, and boy do I regret it. I currently have a 512kbp/s Internet and phone package with them (£12.99 for the Internet alone), which sounds reasonable.. BUT right from the start, our Internet speeds haven't even come close to 512kbp/s. We get 60-70kbp/s TOPS. And that is if we're lucky. A lot of the time we get worse than dial-up speeds and I'm sick of it. It's been particularly worse these last few days. Speeds reaching a whopping 4kbp/s!
SO! I called Tiscali up about this, had to wait for a while of course, but eventually got through to someone. I could hardly understand her and vice versa. I explained that my Internet was going incredibly slow so she made me do a speed test at speedcheck.ispconnect.co.uk. My net was so slow it wouldn't even load the webpage! So then she told me to go to my task manager and check the CPU usage. I told her it was around 0% (which is normal. 100% and you have problems). I don't even know why I was following these procedures because I knew it had nothing to do with my computer settings or faulty hardware, especially because another PC we have is also suffering from slow Internet. Anyhow, after this, she obviously didn't know what else to suggest so she fobbed me off by telling me that I had a corrupt file or something and that I had to contact my computer manufacturer. What a load of rubbish!
I called up again soon after, got through to someone else, had to tell them my details and explain my problem again blah blah blah. The guy then conducted some "tests". He said there was some interference on my line. Whatever that means. Eventually got off the phone and tested my Internet connection. Speeds are now back to normal (about 56kbp/s, which is still very poor!).
This is not the only problem I have had with Tiscali. Infact, I've had much worse. A few months ago my Internet connection completely cut off. In total, I was without Internet for 3 weeks. I kept calling and calling, they continued to make me go over the same steps. I was getting absolutely nowhere with them. They convinced me that it was a problem with my router. So after 3 weeks, I called out a computer engineer so test my line and check if it was infact my router. Turns out my router was fine and that it was THEIR problem. It was up to Tiscali to sort it out. The engineer called them up on my behalf and told them straight. It was only then that they admitted it was a fault at their end and they would have the problem sorted out within 24 hours. I had my Internet back up and running the following evening and was also reimbursed for the 3 weeks I had gone without the Internet.
I am now looking into changing over to BT, but it seems I'll have to put up a fight before I can do so!
To get your MAC code, theaten them with the ombudsmen, Ofcom. It worked for me. Letter here I wrote to them today, now that they have released me to Sky after a fight:
Tiscali Customer Services
PO Box 7206
Kiln Farm
MK14 6XG
Friday, 02 November 2007
Dear Sirs,
RE: Broadband number 012## ######
I understand from your recent email that I was supposed to have advised you when I migrated broadband supplier. This migration occurred on 28th August 2007. Since then, you have continued to charge me for your services even though you are not actually supplying me with a service.
I would point out that at no point was I told by a member of your customer service department that it would be necessary for me to advise you that my new supplier had taken over control of my broadband service. Nevertheless, this is archetypal of the customer service that I have come to expect from Tiscali and am ever so pleased that I no longer have to deal with you, at least, not for much longer. Interestingly, you are an Internet Service Provider yet insist on me writing to you via post to resolve this matter!
Please refund the monies owed to me by your organisation within the next 21 days to prevent any further proceedings being issued against you for recovery of my losses.
I trust that this matter will have your utmost attention. Please note my email address which is the quickest way to contact me.
Could I also respectfully suggest that if you are to insist on leaving callers on hold for such long period of times just to speak to customer advisor, that you make the number free phone or increase the number of call handlers that you employ.
I'm about to jib Tiscali off. They've been my Internet provider for 1 year now. My connection to the Internet is horrendous and it’s virtually impossible to get through to their customer services. Nothing ever gets sorted, im sick of complaining.
I've read some of your comments on tiscali. I've been on the war path with them for the last week after having many problems for the last three months and no internet connection at all for the last month.
Could you please tell me how you managed to get your MAC code from them please? It seems impossible, they have a gost-cancellation-team. Not sure if it exists.
Thank you for your tips, I really want to get rid of them and get myself connected to the proper internet provider. Any suggestions? I will appreciate it.
Could any Tiscali customer say whether they were unable to access the internet from 2nd August to 6th August please. I have had nothing but trouble with connections whilst I have been with Tiscali and was unable to access emails or surf the net for those five days. All I was told was that engineers hoped to restore the service within 24 hours. This message was given each day and no satisfactory reason was provided as to what had actually happened. Since I have been reconnected to the internet I have not seen any comments on this site regarding last week's chaos although I know it was widespread. Needless to say I am now able to leave Tiscali and have received my MAC code.
further to the comments previously, I haved nagged Tiscali so much that I now have my MAC to try for another service provider. They have actually agreed to allow me to finish my contract three months early. Keep trying folks.
I don't have the time to write, nor you to read, the problems I have encountered with this company. I have, however, received credit for time lost or online problems so be persistant. But, if you really want to judge them....this should do it. If any of you have rung to complain/ask questions of the customer service, you will have gone through the ritual of address, postcode , name etc to protect us from the naughty people!!!
So, after doing this several times for several problems, I had cause recently to advise of a faulty modem. After doing umpteen line tests, sending out a BT engineer at their cost, etc, etc etc, I started screaming for a new modem to be sent. It was....to my old address which had a previous service cancelled (well thats another story in itself). They can get NOTHING right. Stay away folks. I have a couple of months left.
ref last comment, try and get through to some one at tiscali ( it may take a while) just to check for any fees you could incur for closing your account, don't know if you read my post about them but my service went down and i continued to pay them for 2 months even though i had no service, i ended up cancelling my account with them which they eventually accepted but are now saying (a year later) that they are taking me to court for breeching the terms of my contract(i ended before the 12 months) a total of £35, i say they can take it out of the 2 months worth of payments i made while getting no service, just about covers it.
I've been saddled with Tiscali broadband for almost a year now....but i'm almost FREE! I know, first of all I realise i'm not too clever for picking the worst ISP in the UK, the world, potentially the universe! But feel a bit of sorrow, i'm only little and those arrogant Tiscali customer service supervisors (if you can describe them as customer servants?!) have been evasive, ignorant and dishonest. Let me explain, like so many others, to save anyone reading these reports a ton of downtime, limited use and heartache (plus a splash of humiliation & anger).
Like many users the initial month or so can seem like you maybe made a good choice. Unlimited broadband for £14.99! Hold on though! There's a little, tiny, teeny-weeny, microscopic clause in the contractual terms of use. 'Fair Usage' limit, they call it! This is basically the download limit that Tiscali set users which they consider fair use on their 'unlimited' package.
I monitored my CCTV cameras from work, over the internet to my home. This constant monitoring streamed allot of download material through my Tiscali account to my home PC. I had a Tiscali unlimited package so I felt happy until THE letter arrived from Take-the-P.I.S.S-cali. My usage (however vitally important to me and the security of my assets) was now considered unfair. I didn't feel like I was being unfair but aparently other users were suffering from my excessive use. UNLIMITED MY BOTTOM!
So I find myself in the Tiscali naughty room with a host of other deviants of whom like to download unlimited dated on their unlimited packages. Our crime: we missed that devious little clause 'Fair Usage'
So I phoned Tiscali about my limited unlimited package. After a great deal of evasive comment on their part they reluctantly admitted there was a fair usage clause. I could have respected them if they said they had one immediately without the covert cover-up tactics. This told me they obviously wanted to keep the clause tiny, teeny-weeny & microscopic. Dammit, they wouldn't want prospective customers to find out that their unlimited package was a SHAM!
Anyway, I urge all current Tiscali users to taunt their customer services staff. Have a little fun from time to time regarding the 'Ufair Usage limit' as they hate it...and it really does make you feel better for being held-over a very POO internet account by making them wriggle & squirm.
As if that isn't reason enough to stay clear. They took money from my bank after I changed payment options, explicitly giving instructions over the phone to cancel my direct debit. If my NatWest bankers were not so kind they would have cost me £76 GBP in bank charges. Tiscali would not take any responsibility.
They ignore e-mails, and are clearly out to take your money before providing a good solid service.
I can't say anything good about these people. I want to see them exposed publically. There are so many complaints aginst them. If anyone wants to form an army against this company I will gladly join forces at the forefront ready to destroy.
HORRIBLE INTERNET SERVICE PROVIDER - FIVE THUMBS DOWN IS NOT ENOUGH!
Hi I had Tiscali 2mb on a BT line it was working ok with max download speed of 120kbs, as I like playing FPS games online I decided to upgrade to the 8mb package, to do so I had to cancel my line with BT and hire the Tiscali line rental.
OMG the biggest mistake I have ever made, the download speed went down as low as 17kbs with an average of 35kbs, obviously I want to get rid of Tiscali now but I would like to know if there's something you can advise me to do before I call them to cancel the service.
I would like to know if is worth it to keep the line rental with them to avoid reconciliation fees with BT and if is there any extra fees I have to pay to cancel their service.
I live in Belfast Northern Ireland, I know that advertisement is not allowed in this site but I guess that you could as well recommend me some providers based on your own experience.
I have been with them for more than a year but I change to the 8mb and line rental package two or three months ago.
Thanks in advance for your help.
I joined Tiscali over 3 years ago when living at my parents house, I moved in to a flatshare last september and needed to cancel the contract. I tried calling many times but after being on hold for approx 20 mins and still not getting to speak to anyone I gave up and wrote a letter requesting the end of contract. I recieved a letter on headed paper back on the 7th november 2006 to my new adress stating that it had been cancelled and that i would be billed up to the end of the month, Fair enough, I hadn't ever had any problems with my connection or their service before.
They continued taking their direct debit. A payment in December, January, March and April.
Of the full amount.
Again after many phone calls and repeating myself possibly about 6/7 times each time I was promised a full refund in my account by 28 days.. My last response by email was on the 9th may.
This still hasnt happened, I've tried emailing, writing and phoning but always get an automatic response,
So sick to the back teeth of this incompetant company Im taking it further to the CAB and possibly small claims court.
I feel this is the worst customer service I have ever encountered!! They obvioulsy have a lack of communication within the business or they just employ idiots, Im swaying with the latter.
I wouldnt advise anyone after my experience to use this company
Signed up with Tiscali...no problem...took less than 5 minutes...to get my payment details.
"Go live" date came and passed without promised modem or installation pack being sent out. Phoned to see when it would arrive, they said they were having "technical difficulties" and would take another 4-5 working days to sort it out. Without a letter of warning or an email...I had to contact them. Nice.
Three days later, modem and installation pack come...err..."thud" through the letterbox, unannounced (was told it would all come AFTER it went live, remember?) . No bubble wrap for modem...doesn't look good. Doesn't matter, because they forgot to put the installation CD inside the pack. They kindly provided the dust jacket for the non-existent (invisible?) CD, though. Phoned up, said they would send one out.
New "go live" date comes, still no CD. I phone up to check if it went live despite this. They said still having "technical difficulties" and need another 4 to 5 working days.
CD arrives next day. But the modem is faulty/broke (here's an idea Tiscali....BUBBLEWRAP...ever heard of it?)
I try to sign up with my old modem...shock/horror...."it" went live. Without warning, without a letter, email, phone call, telepathic memo...nothing. Trial and error on my part.
Oh...and I just found out that Tiscali is an Indian company.
Avoid like the God-forbidden black plague. Run...RUN!!!!
I have only been with this company as my service provider for a few months , worst mistake I have ever made . it seems to me they advertise the fact that they are such a great company when in fact they are total rubbish . I have had nothing but trouble from then since I 1st signed up .. It just goes slower and slower until it finaly stops altogether ..
As for the letters they keep sending I find them rather threatening when they tell me/us not to use the net during peek times ie; 6pm / 11pm .. as it slows other uses down wtf does this mean ??. They even had the cheek to tell me to only make contact via emails .. ah yeah ok tiscali , I pay for more than just sending emails..Its still slow no matter what time of day you happen to use it.. even at 3am. The time does not make a single difference its the company ..
I pay for a service not to be told how or when I can use it .. tiscali can not come up with the goods as they promise and I for 1 will be willing to change my isp asap... they really need to sort it out and stop blaming their customers for their own failur to provide what they promise ... Face it folks if tiscali goes any slower it will br faster to use carrier pigeon or royal mail .. I would not under any cercumstances recommend this company .. thumbs down all the way .
Please please please do not consider tiscali as your broadband provider,totally useless,i should be running at 2.3mbps but its always 1.3 or 1.6 and my exchange has been ugraded to run at 2.3.Also its constantly dis-connecting ive spoken on numerous occasions to there support team and its never been resolved,(there not in this country)so try another company first.
Very poor service.
My internet has not been working for a month now...
I called them a million time and end up talking to an indian person who reads a F... script. No matter what you ask same answer... did you check the filters and the rest!!!
After 3 weeks , they finally sent a BT team to come and check - and yes I had a falt on the line - unfortunately they do not pay the bt team more than 2hours to fix your problem, the guy was not able to find the falt and had to leave!
Call tiscali again, and guess what... same answer again ... did you check the filters!!!
NNNNNNNNNNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!
Internet is not working, there is a falt on the line, bt is not responsible - i have to contact my provider...
Calling india everyday is going to cost me a fortune!!!
I have been a tiscali home user for about 2 years and thought their service was really good, UNTIL March 2007 when I decided to change my "domestic" account to "business" account because i have started my own business, thats when the problems started... I got a static IP and webspace but they came with major problems I am trying to publish my website with Frontpage extensions but everytime I try to FP tells me the server dont have FP extensions turned on when I have turned it on in my account settings, I have deleted the files on my website but get left with _vti_cnf folders which I cannot delete due to 550 error permission error.
I have contacted Tiscali loads of times, even spoke with complaints dept in London but get fobbed off everytime with some different reason what the problem is. I am so sick of it the biggest laugh came on 10/5/07 when i got a leeter from Tiscali telling me i cannot get broadband on my number because i am too far from the exchange..2 miles.. let I have had Tiscali BB at my present address since i moved in May 2006. has anyone got any idea's. I have decided to write to tiscali and sue them for loss of business due to my website being down for most of the 2 months i have had the business BB.
im getting sick of tiscali
ive had problems from minute 1
im on a line just down the road from the exchange and so i am able to get between 4-8meg. i went to tiscali because it was cheaper than most others
big mistake
since i ordered which was jan 07 ive been running at 500kbs (pathetic) dispite many calls and rows tiscali still havnt solved the problem
the technical support team which is made up of foreigners who dont have 2 clues about computors never mind being able to speak english
but i have heard rumours that there is a technical support team in the uk who can solve issues really quick
does any one know how to get in touch with them if you do can you please contact me at
phill1285@tiscali.co.uk
thanks
I signed up to this so called internet provider to my shock i went on unlimited broadband to find i was getting emails saying if you dont stop downloading we will put you on a high useage plan which if fact means you pay the same price but your limited to a very slow connection what a con con con
As an ex-customer of Tiscali I can only sympathise with you all. When I moved house at the end of 2005 they were unable to provide me with a broadband connection despite the fact that the previous occupiers had broadband with another ISP. I was caught in the middle of Tiscali blaming BT for the problem and BT saying it was up to Tiscali to sort it out. In the meantime, of course, Tiscali kept taking a monthly payment for a non-existent connection.
Phoning them was a waste of time - I think I got through once out of a dozen attempts and then the chap I spoke to couldn't help but said he'd contact BT and phone me back. Needless to say he didn't call back.
Emailing was also hopeless. I don't think they ever replied to any of my emails. It was only when I wrote to them that I got a reply. How ironic is that? They're an ISP yet the only way of communicating with them is by snail mail!
Tiscali regularly features on ispreview.co.uk which is a great place to see which ISPs to avoid.
I decided on Tiscali Broadband 3rd December 2006 eventually got broadband connected on 25th January. I signed up for Broadband and Any Time Calls for £19.99 per month. First bill came through February £32.70 which included a £10.00 discount as they took so long to connect. Next Bill £49.69 {for one month} they dicided that I should have line rental too, though this isn't even advertised on Web Site checked again today, firstly I never knew they could do line rental and most importantly I didn't want it. I have tried to speak to them over the phone but that costs me more because its 08 and I only get free calls on 01 02 totally useless. I have tried complaining with emails, but each time I get someone difference and they only choose to answer one question. I have now written a letter of complaint giving them 7 days for a satisfactory answer otherwise will take the matter further. I wish I had looked at this web site first. They are an incompetent company to the highest degree. will add more when I received a reply
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Comments:
I am in the process of switching to Virgin (which will no doubt bring its own brand of hell from Tiscali) and sueing for breach of contract. I have never come across a less professional outfit and can only home customers leave in droves. Trust me, even if you have no problem now, one is just around the corner..
My advice, Do not use Tiscali however appealing they seem, once you have signed up they won't want to know, Tiscali provide the worst service ever.
* Tiscali made errors setting up my account, yet gained revenue (10p per minute) from their 0871 number when I reported it!!!
* They made errors with my details, corrected their mistake, but then made the same mistakes again.
* Erroneously (dishonestly?) blamed BT for a 'technical fault' in setting up my account.
* Erroneously (dishonestly?) assured me there would be only a 10 day wait for a switch-over. Over 7 weeks later I was still waiting.
Luckily I had arranged to pay via direct debit, I wrote to my bank and cancelled the arrangement.
If you are in the position of applying for their 'service' and having problems, I would recommend you write to them rather than phone. You'll save yourself some money and you'll create a paper-trail logging the problems in case it gets kinda 'legal' later on. And when you see how they write their letters...
I had an terrible time with them. Avoid Tiscali.
Dan
SO! I called Tiscali up about this, had to wait for a while of course, but eventually got through to someone. I could hardly understand her and vice versa. I explained that my Internet was going incredibly slow so she made me do a speed test at speedcheck.ispconnect.co.uk. My net was so slow it wouldn't even load the webpage! So then she told me to go to my task manager and check the CPU usage. I told her it was around 0% (which is normal. 100% and you have problems). I don't even know why I was following these procedures because I knew it had nothing to do with my computer settings or faulty hardware, especially because another PC we have is also suffering from slow Internet. Anyhow, after this, she obviously didn't know what else to suggest so she fobbed me off by telling me that I had a corrupt file or something and that I had to contact my computer manufacturer. What a load of rubbish!
I called up again soon after, got through to someone else, had to tell them my details and explain my problem again blah blah blah. The guy then conducted some "tests". He said there was some interference on my line. Whatever that means. Eventually got off the phone and tested my Internet connection. Speeds are now back to normal (about 56kbp/s, which is still very poor!).
This is not the only problem I have had with Tiscali. Infact, I've had much worse. A few months ago my Internet connection completely cut off. In total, I was without Internet for 3 weeks. I kept calling and calling, they continued to make me go over the same steps. I was getting absolutely nowhere with them. They convinced me that it was a problem with my router. So after 3 weeks, I called out a computer engineer so test my line and check if it was infact my router. Turns out my router was fine and that it was THEIR problem. It was up to Tiscali to sort it out. The engineer called them up on my behalf and told them straight. It was only then that they admitted it was a fault at their end and they would have the problem sorted out within 24 hours. I had my Internet back up and running the following evening and was also reimbursed for the 3 weeks I had gone without the Internet.
I am now looking into changing over to BT, but it seems I'll have to put up a fight before I can do so!
Tiscali Customer Services
PO Box 7206
Kiln Farm
MK14 6XG
Friday, 02 November 2007
Dear Sirs,
RE: Broadband number 012## ######
I understand from your recent email that I was supposed to have advised you when I migrated broadband supplier. This migration occurred on 28th August 2007. Since then, you have continued to charge me for your services even though you are not actually supplying me with a service.
I would point out that at no point was I told by a member of your customer service department that it would be necessary for me to advise you that my new supplier had taken over control of my broadband service. Nevertheless, this is archetypal of the customer service that I have come to expect from Tiscali and am ever so pleased that I no longer have to deal with you, at least, not for much longer. Interestingly, you are an Internet Service Provider yet insist on me writing to you via post to resolve this matter!
Please refund the monies owed to me by your organisation within the next 21 days to prevent any further proceedings being issued against you for recovery of my losses.
I trust that this matter will have your utmost attention. Please note my email address which is the quickest way to contact me.
Could I also respectfully suggest that if you are to insist on leaving callers on hold for such long period of times just to speak to customer advisor, that you make the number free phone or increase the number of call handlers that you employ.
I've read some of your comments on tiscali. I've been on the war path with them for the last week after having many problems for the last three months and no internet connection at all for the last month.
Could you please tell me how you managed to get your MAC code from them please? It seems impossible, they have a gost-cancellation-team. Not sure if it exists.
Thank you for your tips, I really want to get rid of them and get myself connected to the proper internet provider. Any suggestions? I will appreciate it.
Thank you
Monika
So, after doing this several times for several problems, I had cause recently to advise of a faulty modem. After doing umpteen line tests, sending out a BT engineer at their cost, etc, etc etc, I started screaming for a new modem to be sent. It was....to my old address which had a previous service cancelled (well thats another story in itself). They can get NOTHING right. Stay away folks. I have a couple of months left.
Like many users the initial month or so can seem like you maybe made a good choice. Unlimited broadband for £14.99! Hold on though! There's a little, tiny, teeny-weeny, microscopic clause in the contractual terms of use. 'Fair Usage' limit, they call it! This is basically the download limit that Tiscali set users which they consider fair use on their 'unlimited' package.
I monitored my CCTV cameras from work, over the internet to my home. This constant monitoring streamed allot of download material through my Tiscali account to my home PC. I had a Tiscali unlimited package so I felt happy until THE letter arrived from Take-the-P.I.S.S-cali. My usage (however vitally important to me and the security of my assets) was now considered unfair. I didn't feel like I was being unfair but aparently other users were suffering from my excessive use. UNLIMITED MY BOTTOM!
So I find myself in the Tiscali naughty room with a host of other deviants of whom like to download unlimited dated on their unlimited packages. Our crime: we missed that devious little clause 'Fair Usage'
So I phoned Tiscali about my limited unlimited package. After a great deal of evasive comment on their part they reluctantly admitted there was a fair usage clause. I could have respected them if they said they had one immediately without the covert cover-up tactics. This told me they obviously wanted to keep the clause tiny, teeny-weeny & microscopic. Dammit, they wouldn't want prospective customers to find out that their unlimited package was a SHAM!
Anyway, I urge all current Tiscali users to taunt their customer services staff. Have a little fun from time to time regarding the 'Ufair Usage limit' as they hate it...and it really does make you feel better for being held-over a very POO internet account by making them wriggle & squirm.
As if that isn't reason enough to stay clear. They took money from my bank after I changed payment options, explicitly giving instructions over the phone to cancel my direct debit. If my NatWest bankers were not so kind they would have cost me £76 GBP in bank charges. Tiscali would not take any responsibility.
They ignore e-mails, and are clearly out to take your money before providing a good solid service.
I can't say anything good about these people. I want to see them exposed publically. There are so many complaints aginst them. If anyone wants to form an army against this company I will gladly join forces at the forefront ready to destroy.
HORRIBLE INTERNET SERVICE PROVIDER - FIVE THUMBS DOWN IS NOT ENOUGH!
OMG the biggest mistake I have ever made, the download speed went down as low as 17kbs with an average of 35kbs, obviously I want to get rid of Tiscali now but I would like to know if there's something you can advise me to do before I call them to cancel the service.
I would like to know if is worth it to keep the line rental with them to avoid reconciliation fees with BT and if is there any extra fees I have to pay to cancel their service.
I live in Belfast Northern Ireland, I know that advertisement is not allowed in this site but I guess that you could as well recommend me some providers based on your own experience.
I have been with them for more than a year but I change to the 8mb and line rental package two or three months ago.
Thanks in advance for your help.
They continued taking their direct debit. A payment in December, January, March and April.
Of the full amount.
Again after many phone calls and repeating myself possibly about 6/7 times each time I was promised a full refund in my account by 28 days.. My last response by email was on the 9th may.
This still hasnt happened, I've tried emailing, writing and phoning but always get an automatic response,
So sick to the back teeth of this incompetant company Im taking it further to the CAB and possibly small claims court.
I feel this is the worst customer service I have ever encountered!! They obvioulsy have a lack of communication within the business or they just employ idiots, Im swaying with the latter.
I wouldnt advise anyone after my experience to use this company
"Go live" date came and passed without promised modem or installation pack being sent out. Phoned to see when it would arrive, they said they were having "technical difficulties" and would take another 4-5 working days to sort it out. Without a letter of warning or an email...I had to contact them. Nice.
Three days later, modem and installation pack come...err..."thud" through the letterbox, unannounced (was told it would all come AFTER it went live, remember?) . No bubble wrap for modem...doesn't look good. Doesn't matter, because they forgot to put the installation CD inside the pack. They kindly provided the dust jacket for the non-existent (invisible?) CD, though. Phoned up, said they would send one out.
New "go live" date comes, still no CD. I phone up to check if it went live despite this. They said still having "technical difficulties" and need another 4 to 5 working days.
CD arrives next day. But the modem is faulty/broke (here's an idea Tiscali....BUBBLEWRAP...ever heard of it?)
I try to sign up with my old modem...shock/horror...."it" went live. Without warning, without a letter, email, phone call, telepathic memo...nothing. Trial and error on my part.
Oh...and I just found out that Tiscali is an Indian company.
Avoid like the God-forbidden black plague. Run...RUN!!!!
As for the letters they keep sending I find them rather threatening when they tell me/us not to use the net during peek times ie; 6pm / 11pm .. as it slows other uses down wtf does this mean ??. They even had the cheek to tell me to only make contact via emails .. ah yeah ok tiscali , I pay for more than just sending emails..Its still slow no matter what time of day you happen to use it.. even at 3am. The time does not make a single difference its the company ..
I pay for a service not to be told how or when I can use it .. tiscali can not come up with the goods as they promise and I for 1 will be willing to change my isp asap... they really need to sort it out and stop blaming their customers for their own failur to provide what they promise ... Face it folks if tiscali goes any slower it will br faster to use carrier pigeon or royal mail .. I would not under any cercumstances recommend this company .. thumbs down all the way .
My internet has not been working for a month now...
I called them a million time and end up talking to an indian person who reads a F... script. No matter what you ask same answer... did you check the filters and the rest!!!
After 3 weeks , they finally sent a BT team to come and check - and yes I had a falt on the line - unfortunately they do not pay the bt team more than 2hours to fix your problem, the guy was not able to find the falt and had to leave!
Call tiscali again, and guess what... same answer again ... did you check the filters!!!
NNNNNNNNNNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!
Internet is not working, there is a falt on the line, bt is not responsible - i have to contact my provider...
Calling india everyday is going to cost me a fortune!!!
DO not go with tiscali!
I have contacted Tiscali loads of times, even spoke with complaints dept in London but get fobbed off everytime with some different reason what the problem is. I am so sick of it the biggest laugh came on 10/5/07 when i got a leeter from Tiscali telling me i cannot get broadband on my number because i am too far from the exchange..2 miles.. let I have had Tiscali BB at my present address since i moved in May 2006. has anyone got any idea's. I have decided to write to tiscali and sue them for loss of business due to my website being down for most of the 2 months i have had the business BB.
ive had problems from minute 1
im on a line just down the road from the exchange and so i am able to get between 4-8meg. i went to tiscali because it was cheaper than most others
big mistake
since i ordered which was jan 07 ive been running at 500kbs (pathetic) dispite many calls and rows tiscali still havnt solved the problem
the technical support team which is made up of foreigners who dont have 2 clues about computors never mind being able to speak english
but i have heard rumours that there is a technical support team in the uk who can solve issues really quick
does any one know how to get in touch with them if you do can you please contact me at
phill1285@tiscali.co.uk
thanks
Phoning them was a waste of time - I think I got through once out of a dozen attempts and then the chap I spoke to couldn't help but said he'd contact BT and phone me back. Needless to say he didn't call back.
Emailing was also hopeless. I don't think they ever replied to any of my emails. It was only when I wrote to them that I got a reply. How ironic is that? They're an ISP yet the only way of communicating with them is by snail mail!
Tiscali regularly features on ispreview.co.uk which is a great place to see which ISPs to avoid.
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