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We used Anglian for replacement windows and doors, gutters, facias etc. The work they carried out was OK. A couple of problems in fitting that were sorted in reasonable time. However ... One of the external doors has developed a problem. We now cannot lock it which is obviously creates a security issue.
As the work and parts carried a warranty I thought that it would be an easy issue to rectify.
I rang and explained the situation and was told that they could send an engineer in 15 days time.. I argued that this means the property would be therefore unlocked and not secure. They advised nothing could be done unless I paid £144.00 for special call out..
Beware .. The after sales system and consideration towards the customers plight does not match the pre-sales hype and promise!
I asked for a senior manager or possibly a director to call me as I considered this was not a satisfactory response from Anglian .. They said this may take 2 days!
Where does one start with the list of calamities, ineptitude and incompetence?
Anglian installed replacement windows and doors in 2000. Five casements were damaged, not including poor fitting, loose horns, scratched glass etc. Despite many visits over the years for assessments, numerous telephone calls to the 'customer care' dept and many letters plus photographic evidence, there has been no replacement casements. In June this year the back door lock collapsed so we have had no access to the garden for three months.
I think I have been pretty patient so far but now is the time for action. I would rather see the company get liquidated than to see anyone else suffer the misery that I have.
Do not use this company if you have an ounce of sense in your body! It is the worst one I have ever had the misfortune to do business with. It's not as if they were the cheapest, either!
I've had them do several repairs under warranty but had to wait months and months for a date just to come and asses the job, then wait another month at least before it was fixed. The last visit he appeared about five o'clock with no tools to do the job. I had to lend him mine to get it done, all he did was moan about having to get to the next job twenty five miles away. Telephone them with an order and they'll be at your door that day, but as for customer services forget it. Look for another company if you don't want grief.
Quite the worst company I have ever dealt with regarding after-sales service. Faulty roof panel reported June 2006 still not mended although it was agreed that this should happen under guarentee. They just ignore letters and phone calls, take ages to make an appointment for engineers to visit, and then they don't turn up. Don't go near this appalling company.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
As the work and parts carried a warranty I thought that it would be an easy issue to rectify.
I rang and explained the situation and was told that they could send an engineer in 15 days time.. I argued that this means the property would be therefore unlocked and not secure. They advised nothing could be done unless I paid £144.00 for special call out..
Beware .. The after sales system and consideration towards the customers plight does not match the pre-sales hype and promise!
I asked for a senior manager or possibly a director to call me as I considered this was not a satisfactory response from Anglian .. They said this may take 2 days!
Anglian installed replacement windows and doors in 2000. Five casements were damaged, not including poor fitting, loose horns, scratched glass etc. Despite many visits over the years for assessments, numerous telephone calls to the 'customer care' dept and many letters plus photographic evidence, there has been no replacement casements. In June this year the back door lock collapsed so we have had no access to the garden for three months.
I think I have been pretty patient so far but now is the time for action. I would rather see the company get liquidated than to see anyone else suffer the misery that I have.
Do not use this company if you have an ounce of sense in your body! It is the worst one I have ever had the misfortune to do business with. It's not as if they were the cheapest, either!
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