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We are both Drs in Oxford.
We urge you for your own good to stay away from this firm.
After 10 months of struggle our patios doors have still not been installed properly, and we have decided to sue.
Even if we win we doubt they will pay. In our view they are sharks, and they have left my family and property at risk by leaving doors which dont lock.
If you do use them get EVERYTHING in writing accept NOTHING on their word and DO NOT communicate by phone - you'll get the standard "we have no record of that conversation sir"
Had a rep from the Reading office visit me this week. He was rude, was not interested in getting out of the chair to look at the Patio door I wanted changed to a French door. His quote started at £2287 for patio doors even though I did not want them, had to ask for price for French doors, he then quoted me £3859. Asked for his best price, he dropped it to £1853 then £1,615. I said I wanted to think about it. After all I wanted was a non obligatory quote. He starting saying his company offers the best and if I want Tat like my front door I should go elsewhere (I had my front door fitted by another company and were happy with them). He continued slating other companies and referring to my "tat" front door. The man was so rude about my front door I was very upset, he left in a huff saying if I want "tat" I should to to someone else or better still buy a door from the internet and get a joker to fit it. I complained the same day by email. The manager called me back the next day to apologise but I am still angry at his rudeness. Would not recommend them to anyone
We used Anglian for replacement windows and doors, gutters, facias etc. The work they carried out was OK. A couple of problems in fitting that were sorted in reasonable time. However ... One of the external doors has developed a problem. We now cannot lock it which is obviously creates a security issue.
As the work and parts carried a warranty I thought that it would be an easy issue to rectify.
I rang and explained the situation and was told that they could send an engineer in 15 days time.. I argued that this means the property would be therefore unlocked and not secure. They advised nothing could be done unless I paid £144.00 for special call out..
Beware .. The after sales system and consideration towards the customers plight does not match the pre-sales hype and promise!
I asked for a senior manager or possibly a director to call me as I considered this was not a satisfactory response from Anglian .. They said this may take 2 days!
Where does one start with the list of calamities, ineptitude and incompetence?
Anglian installed replacement windows and doors in 2000. Five casements were damaged, not including poor fitting, loose horns, scratched glass etc. Despite many visits over the years for assessments, numerous telephone calls to the 'customer care' dept and many letters plus photographic evidence, there has been no replacement casements. In June this year the back door lock collapsed so we have had no access to the garden for three months.
I think I have been pretty patient so far but now is the time for action. I would rather see the company get liquidated than to see anyone else suffer the misery that I have.
Do not use this company if you have an ounce of sense in your body! It is the worst one I have ever had the misfortune to do business with. It's not as if they were the cheapest, either!
I've had them do several repairs under warranty but had to wait months and months for a date just to come and asses the job, then wait another month at least before it was fixed. The last visit he appeared about five o'clock with no tools to do the job. I had to lend him mine to get it done, all he did was moan about having to get to the next job twenty five miles away. Telephone them with an order and they'll be at your door that day, but as for customer services forget it. Look for another company if you don't want grief.
Quite the worst company I have ever dealt with regarding after-sales service. Faulty roof panel reported June 2006 still not mended although it was agreed that this should happen under guarentee. They just ignore letters and phone calls, take ages to make an appointment for engineers to visit, and then they don't turn up. Don't go near this appalling company.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
We urge you for your own good to stay away from this firm.
After 10 months of struggle our patios doors have still not been installed properly, and we have decided to sue.
Even if we win we doubt they will pay. In our view they are sharks, and they have left my family and property at risk by leaving doors which dont lock.
If you do use them get EVERYTHING in writing accept NOTHING on their word and DO NOT communicate by phone - you'll get the standard "we have no record of that conversation sir"
Again stay away at all costs
As the work and parts carried a warranty I thought that it would be an easy issue to rectify.
I rang and explained the situation and was told that they could send an engineer in 15 days time.. I argued that this means the property would be therefore unlocked and not secure. They advised nothing could be done unless I paid £144.00 for special call out..
Beware .. The after sales system and consideration towards the customers plight does not match the pre-sales hype and promise!
I asked for a senior manager or possibly a director to call me as I considered this was not a satisfactory response from Anglian .. They said this may take 2 days!
Anglian installed replacement windows and doors in 2000. Five casements were damaged, not including poor fitting, loose horns, scratched glass etc. Despite many visits over the years for assessments, numerous telephone calls to the 'customer care' dept and many letters plus photographic evidence, there has been no replacement casements. In June this year the back door lock collapsed so we have had no access to the garden for three months.
I think I have been pretty patient so far but now is the time for action. I would rather see the company get liquidated than to see anyone else suffer the misery that I have.
Do not use this company if you have an ounce of sense in your body! It is the worst one I have ever had the misfortune to do business with. It's not as if they were the cheapest, either!
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