Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Recently feature on Watchdog-now taken over by pipex-do we expect an improvement-no-too massive a task.
recently featured on bbc WATCHDOG
see www.bbc.co.uk/consumer/tv_and_radio/
watchdog/reports/services/services_200600404.shtml
soo bad i have lost the will to live.
Homecall previously owned company singlepoint-how history repeats itself.In the words of the song -"How i wish id never met you"
Finally got released from this company on the advice they got from otelo with no charges incured to myself.
I will be moving to beaming on the 13th march 2006.
So a happy ending for me.
I joined this company on 9th jan 2006. The story is this: I signed up with a mac key on the 12th dec 2005. After no contact at all on the 23rd Dec I phone the costomer services and after checking told me that someone had made a mistake and tried to set me up as a new adsl line.
When I told them they had my mac key they said they would set it up again.
After reading all the bad reviews over christmas time ie adslguild.org.uk and this one and others I decided to cancel.
I did this on the 2nd jan 2006 and was told by one of there costomer services that it was all done ok.
Still no letters or contact of any kind.
On the 3rd Jan I passed my mac key to another company only to be told on the 4th jan that the mac key had failed as it had allready been used.
My start was on the 9th Jan. It has cost me £12 on my phone bill 0870 which is with Homecall as well. I have now sent a registered letter to homecall because they have a convienient excuse that they don't recieve letters.
They have told me I cannot cancel unless I pay £329.89 for the 12 months.
I have to give them 14 days to reconsider then I have been informed to send all my evidence to Otelo who will take my case on.
The reasons for canceling are very bad download speeds on 2mb connection 132kbps cannot always connect very lone waits on 0870 number for broadband support approx 30 mins.
They resell Tiscali they have to many customers on to little bandwidth under investment and a download limit which is hidden on there site.
Its 1GB per day. Avoid the company at all cost.
There are others out there as cheep and lots better.
Lousy customer services with one department not knowing what the other is doing,excuse after excuse,wrong migration code given out preventing me going elsewhere which they blamed on the new company i wanted to go to??
I think that they make it company policy to be as difficult as possible with deliberate misinformation to the customer to prevent you going elsewhere.
Do not beleive a word any department cos the next person you speak to will give you a totally different outlook.
They have also started to apologise but when you ask for a manager they will turn it around again even as far as to blame you for their INCOMPETENCE and inability to get anything done.
For the record dont ring them on their semi premium rate customer services line try the following 0800 107 6532 and even better if you have a phone/broadband package ring them on 0161 4511000 that way they pick up their own bill instead of charging national rate to the customer.
its a shame that i can only score 5 cos they dont even that.
I got a letter from their customer complaints department which says quite clearly I don't owe them any money for a non-existent service that they charged me for for three months. They apologised in writing and said that my account is now closed, and that I've been refunded. They have now got a debt collector company to take me to court for the money which they've told me in writing I don't owe. This kind of thing wouldn't happen in a Stalinist bureaucracy.
I too have had a terrible experience with this company can't even cancel without paying the sly £150 they hid in their T+Cs they don't even tell you about when you sign up! Would appreciate if people could add their comments to my site: www.homecall-suck.co.uk Hopefully it will get to the same place on Google as the official HC site and people will be able to make an informed choice before signing up with HC
If anyone checking this site has future issues with Homecall - leave a message here as I may be able to help. I too have suffered at the hands of this shambolic company but have come out on top.
through serious bad judgement i decided to join homecall.
i received the modem after 10 days only to be told that i couldnt use it because there was a marker on the line from my old i.s.p (wannado)i rang wanadoo and they said that there wasnt a marker on the line because it had been removed.after many hours on the phone back and forth to b.t./wanadoo/homcall i found out that the marker on the line belonged to homecall and they didnt realise it was their marker even though they put it there... this took nearly 3 months to sort out.
then after about 1 month i decided to upgrade to the 2mb broad band service for 29.99.
i was online one day when my service clicked off and came back as 2mb connection.
awesome i thought...
3 weeks later it clicked off,
i rang tec support to be told that it was a problem with b.t. wholesale and it would be sorted.
2 weeks later nothing had changed so i rang tec support.
i was told by tec support that i never had a 2mb connection and i dont even have a basic broadband connection because the connection failed in the first place,which is quite strange because i'm using the service.
i rang customer support to find out that they have also say i dont have a broadband connection with them because the system says it failed.
as communication company they couldnt talk themselves out of a wet paper bag.
this company are a bunch of cowboys
also anyone else had a malware problem ? when first conncting to the homecall service?
I have 2 telephone lines + Broadband from a third party and changed from BT to Homecall. All was fine until I requested a change to business use. It is unbelievable. Months later after numerous letters and phone calls one line has been changed over. The 'Personal' and 'Business' departments keep passing me from one to the other. They cannot for some reason change the line with Broadband on over. They tell me I need to speak to BT about it. What the hell has it got to do with them? They can transfer it from BT but cannot transfer it between their own departments? To top it all I am still getting 2 personal bills each month and one business! This is despite me writing the letter to 'accounts' that one of their droids told me to do during one of the mind numbing telephone calls to cancel the personal lines after they had already set up the one business account. How the hell do you get this company to sort their own mess out. I have not had a single reply to any of the letters I have written. Beware of this company they will drive you round the bend.
I have been with BT for many years and upon entering a mobile phone shop, after many questions was sold the idea of homecall, I have been with them for less than a month when I went to use my phone on Friday evening I was informed via a message that my service had been suspended I have not even had the first months bill I could not even ring homecall from my home phone and I had to go up my mothers to find out why, I did so on the Saturday morning to be told that my bill had already reached £48.23p and that a premium line had been used more than once I explained that it was me who had done it as I had entered a competition on the TV, although I dont know why I was explaining what I use my telephone line for, after this was explained I asked for my line to be put back and they stated that as I only had a £50.00 credit limit(apparently all new customers only have this) that this was not possible until I had paid the £48.23p I could not believe it I explained that I am disabled and that my son was only 2.5 years and I needed the phone in case of an emergency, I must of jinxed us as that very night around 1.30 am in the moring I had to call the doctor to my son as he was vomiting quite badly obviously I could not use my phone, luckily I have a mobile and was able to use that. I rang them back and explained this to them saying how important it was for me to have the phone back on, but to no avail they then changed my credit limit to £40.00 and said my bill was £56.00 since I had no way of using the phone as it was suspended how did I get from £48.25 to £56.00 overnight? I am a big telephone user as I also use it for my work, I also explained this but still to no avail, I also explained that I was never informed that my credit limit would only be £50.00/£40.00 whichever it is as I would never have changed from BT as my credit limit on BT was £275.00 per month, they explained that this was clearly written in the terms and conditions I have scrutinised the terms and conditions and I see no where at all where it states any credit limit at all. I am still without a phone I have spoken to BT and told them what has happened and they have agreed for me to go back however not until the 27th September, I just wanted people to know that the sort of customer service provided via homecall/caudwell is certainly not for me.
Do no repeat DO NOT be tempted to use Homecall for your phone line, or for any other service!
At the beginning of this year, they cold-called me claiming to be part of BT. So I switched my phone line to them. After finding out that they had nothing to do with BT, I cancelled the account the next day.
Since then, even though my phone line is provided by BT not Homecall, they have billed me for 8 month's line rental!
Every month, the pattern is the same: I phone up their customer services, wasting a thoroughly unenjoyable 45 minutes of my precious time being transferred from one arse-wrentchingly stupid cretin to the next, demanding to know why they are charging me for a service that they are not providing. Each time I am told that it is just a mistake and that they will sort it out. Then, a few days later, I get the letter threatening court action if I don't pay up.
My letter to Oftel is on its way. I really hope these cowboys go out of business.
please please do not sign up with these bunch of jerks or you will end up with lumps all over your head banging it against the wall like i did there is no talking to them they have no communication skills at all just a bunch of deadbeats who think they can get away with anything my service was disconnected for the simple reason i paid my account by debit card they told me that their terms and conditions was to pay by direct debit but they broke their policy by accepting two payments by debit card and still witheld my service now the cheeky low lifes have sent me a bill for services i could not use i told them i was parting company with them and apparently they lost my letterts and e mails to them to terminate my contract i am not paying for a service i had no use of to me they are using a form of corporal bullying and i am willing to risk going to court to stop this happening to other people i could go on all day and night about them they are a bunch of the most ignorant people i have had the misfortune to encounter and i hope i never come accross it again they took great pride on telling me that they had a woman on the phone earlier, "hysterical" was the word used that shows how they are trained to deal with the public i was also told if i decided to take it to court "on my lawyers head be it"my lawyers bemused if anybody has any dealing with these nuggets please let me know
i had line and phone and i tryed to get broadband . on december 04 with homecall i then got a letter saying connection was on the 24th 04 but no modem arrived so i called homecall they said you cannot have broadband there is no pegs left at the exchange for you to get connected .so why the letter.they told me to go to bt and tell them to upgrade the exchange as if they are going to listen to me .so i got fed up with waiting and dumped them and told them i do not want the phone and line rental because the service was so bad so now i have no ties with these people but since i got rid a about 6mths ago i keep getting a bill of £9.98 line rental every month and i do not have a line im paid up with them. ive emailed they do not reply ive called and they say it will be stopped i ask to speak to a manager hes not there he will call you and still no call we have just come back off holiday and there is another bill and a message on the phone demanding payment can anyone tell me how to get rid of homecall before i get black listed they will not listen.
Heh heh Those set of blaggers are still at it 3 months they left me without a internet service, evertime I rand up i had to explain my problem over and over again as they hadn't made a reference number for my problem anyway several months later and a debt collecters bill (Thankyou homecall) After i tried in vain to get a cancelation of my services saying i was bound to the contract for a year even though they couldn't supply me with service, And now Magicly There pulling these referance number out of thin air saying there was a officail complaint made, well it's obvious they are covering there tracks for the almighty cock up they've made, and still leaving me to foot the bill for there cock up, set of b*****ds, Full ON BLAGGERS, these guys are seriously incompetant. This Has been going on 7 months now with no end in sight and a lovely £300 for me to foot.
Thias is a letter I sent to them today it explains the crap they ahve put me through...
In December I was paying for line rental and phone calls, I was happy with the service from Homecall until I moved house I called to see if I could get my line rental and the calls transferred to my new address, someone said I could.
I then tried so many times to get in contact with the same person which is impossible , because every time I spoke to someone different they told me I couldn't transfer and my line is still with BT, which it wasn't. So as you can imagine I was very frustrated by this point because I did not know what was happening with my house phone. The first week of January my phone started to work so I thought it was all sorted, but then at the beginning of may my phone went dead and by this I mean there was no tone when I picked up the receiver, and no body can get through to me, it has been like that till this day.
A week later I got a bill for this entire line rental and no calls at the beginning of May. When I have had no line to call from which you will see from my records. I then got a letter a week later informing me that I had cancelled and demanding money off me which I wasn't going to pay as I have had a terrible service and no phone which is all I wanted.
I then called from work explaining that my house phone is not working I don't think I should pay for line rental. I said would it be easier for me to cancel but an employee in the fault department said I would have to write in to cancel and it would take a month to sort out so I said just make sure somebody call's me back on Saturday on my mobile to do a fault check as I was at work at the time to sort this whole mess out all I want is a working phone. I expressed how urgent the matter was and frankly how p**sed off I am with the service I am getting.
Well nobody called me on Saturday or at all that week; I was really surprised when I got a letter from A debt collection agency asking me for £88 otherwise they will take me to court. I feel I can't pay because I haven't had a phone line it has been a real inconvenience.
I called Homecall again to sort it out, and a female employee said I had cancelled my account and that's why the bill has been sent by the debt collection agency, I said I hadn't cancelled I just wanted a working phone line, she then informed me that I had to write a letter about everything that has happened. I am not happy about the arrangement as I have this other company now sending me letters about sending them money to settle the debt.
I got home yesterday and there was a home call letter on the matt, and it stated that another month of line rental and that the total bill was £108. I don't understand how this can be when I am supposed to be cancelled with you.
I am really angry about the whole thing I don't think I should have been charged for my line rental. I also think there should be a better system within your company to get back to customers especially ones with so many problems. Do you have a database with customers notes on? Because it felt so tiring explaining myself to every body who answered the phone.
This company is a bunch of cowboy's, Under circumstance go with this comapny, i have had nothing but didly sqaut in customer service, my internet went of 1 month after i went with them they continued to charge me even though i couldn't use it, i sent them numerous letters trying to sort it out email etc, to no avail, there telphone system seems to be in a permanant waiting status, when you do get through there unable to help you, and then put you on hold for another half hour, and charge you for it, they've over charged me numerous times, written letter trying to disconect my service have been ignored, and so 3 months later they still think i'm a customer, and are still trying to charge me, and are now threating legal action, even though they stated if i want to disconnect my service i needed to send in a written letter, in short cowboys, steer well clear of these blaggers!
i have been with homecall only a month another telphone came along with a beter other for me homecall send me my last bill from them but it had a extra month on it and a frash set of direct debit deadils for more money.
i have sent about 4 emails to them to sort this out but they have not see they is no way i am paying a extra month to them or giving them any bank dedails the reson i am wrigting to you so other peple do not have the same problem thanks Glynne
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
recently featured on bbc WATCHDOG
see www.bbc.co.uk/consumer/tv_and_radio/
watchdog/reports/services/services_200600404.shtml
soo bad i have lost the will to live.
Homecall previously owned company singlepoint-how history repeats itself.In the words of the song -"How i wish id never met you"
I will be moving to beaming on the 13th march 2006.
So a happy ending for me.
When I told them they had my mac key they said they would set it up again.
After reading all the bad reviews over christmas time ie adslguild.org.uk and this one and others I decided to cancel.
I did this on the 2nd jan 2006 and was told by one of there costomer services that it was all done ok.
Still no letters or contact of any kind.
On the 3rd Jan I passed my mac key to another company only to be told on the 4th jan that the mac key had failed as it had allready been used.
My start was on the 9th Jan. It has cost me £12 on my phone bill 0870 which is with Homecall as well. I have now sent a registered letter to homecall because they have a convienient excuse that they don't recieve letters.
They have told me I cannot cancel unless I pay £329.89 for the 12 months.
I have to give them 14 days to reconsider then I have been informed to send all my evidence to Otelo who will take my case on.
The reasons for canceling are very bad download speeds on 2mb connection 132kbps cannot always connect very lone waits on 0870 number for broadband support approx 30 mins.
They resell Tiscali they have to many customers on to little bandwidth under investment and a download limit which is hidden on there site.
Its 1GB per day. Avoid the company at all cost.
There are others out there as cheep and lots better.
I think that they make it company policy to be as difficult as possible with deliberate misinformation to the customer to prevent you going elsewhere.
Do not beleive a word any department cos the next person you speak to will give you a totally different outlook.
They have also started to apologise but when you ask for a manager they will turn it around again even as far as to blame you for their INCOMPETENCE and inability to get anything done.
For the record dont ring them on their semi premium rate customer services line try the following 0800 107 6532 and even better if you have a phone/broadband package ring them on 0161 4511000 that way they pick up their own bill instead of charging national rate to the customer.
its a shame that i can only score 5 cos they dont even that.
i received the modem after 10 days only to be told that i couldnt use it because there was a marker on the line from my old i.s.p (wannado)i rang wanadoo and they said that there wasnt a marker on the line because it had been removed.after many hours on the phone back and forth to b.t./wanadoo/homcall i found out that the marker on the line belonged to homecall and they didnt realise it was their marker even though they put it there... this took nearly 3 months to sort out.
then after about 1 month i decided to upgrade to the 2mb broad band service for 29.99.
i was online one day when my service clicked off and came back as 2mb connection.
awesome i thought...
3 weeks later it clicked off,
i rang tec support to be told that it was a problem with b.t. wholesale and it would be sorted.
2 weeks later nothing had changed so i rang tec support.
i was told by tec support that i never had a 2mb connection and i dont even have a basic broadband connection because the connection failed in the first place,which is quite strange because i'm using the service.
i rang customer support to find out that they have also say i dont have a broadband connection with them because the system says it failed.
as communication company they couldnt talk themselves out of a wet paper bag.
this company are a bunch of cowboys
also anyone else had a malware problem ? when first conncting to the homecall service?
At the beginning of this year, they cold-called me claiming to be part of BT. So I switched my phone line to them. After finding out that they had nothing to do with BT, I cancelled the account the next day.
Since then, even though my phone line is provided by BT not Homecall, they have billed me for 8 month's line rental!
Every month, the pattern is the same: I phone up their customer services, wasting a thoroughly unenjoyable 45 minutes of my precious time being transferred from one arse-wrentchingly stupid cretin to the next, demanding to know why they are charging me for a service that they are not providing. Each time I am told that it is just a mistake and that they will sort it out. Then, a few days later, I get the letter threatening court action if I don't pay up.
My letter to Oftel is on its way. I really hope these cowboys go out of business.
In December I was paying for line rental and phone calls, I was happy with the service from Homecall until I moved house I called to see if I could get my line rental and the calls transferred to my new address, someone said I could.
I then tried so many times to get in contact with the same person which is impossible , because every time I spoke to someone different they told me I couldn't transfer and my line is still with BT, which it wasn't. So as you can imagine I was very frustrated by this point because I did not know what was happening with my house phone. The first week of January my phone started to work so I thought it was all sorted, but then at the beginning of may my phone went dead and by this I mean there was no tone when I picked up the receiver, and no body can get through to me, it has been like that till this day.
A week later I got a bill for this entire line rental and no calls at the beginning of May. When I have had no line to call from which you will see from my records. I then got a letter a week later informing me that I had cancelled and demanding money off me which I wasn't going to pay as I have had a terrible service and no phone which is all I wanted.
I then called from work explaining that my house phone is not working I don't think I should pay for line rental. I said would it be easier for me to cancel but an employee in the fault department said I would have to write in to cancel and it would take a month to sort out so I said just make sure somebody call's me back on Saturday on my mobile to do a fault check as I was at work at the time to sort this whole mess out all I want is a working phone. I expressed how urgent the matter was and frankly how p**sed off I am with the service I am getting.
Well nobody called me on Saturday or at all that week; I was really surprised when I got a letter from A debt collection agency asking me for £88 otherwise they will take me to court. I feel I can't pay because I haven't had a phone line it has been a real inconvenience.
I called Homecall again to sort it out, and a female employee said I had cancelled my account and that's why the bill has been sent by the debt collection agency, I said I hadn't cancelled I just wanted a working phone line, she then informed me that I had to write a letter about everything that has happened. I am not happy about the arrangement as I have this other company now sending me letters about sending them money to settle the debt.
I got home yesterday and there was a home call letter on the matt, and it stated that another month of line rental and that the total bill was £108. I don't understand how this can be when I am supposed to be cancelled with you.
I am really angry about the whole thing I don't think I should have been charged for my line rental. I also think there should be a better system within your company to get back to customers especially ones with so many problems. Do you have a database with customers notes on? Because it felt so tiring explaining myself to every body who answered the phone.
i have sent about 4 emails to them to sort this out but they have not see they is no way i am paying a extra month to them or giving them any bank dedails the reson i am wrigting to you so other peple do not have the same problem thanks Glynne
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