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Comments:
Another tale of how appalling this company is.
All work is subcontracted out and it is pot luck as to the competence of the workers provided. A kitchen which should have taken 3 days by two people turned into a one-man-job nightmare over several months. Work by the original workman had to be re-done by a second contractor (after an enormous amount of correspondence with Moben). Live wires were left exposed, plasterwork and electrics damaged, kitchen sink left unsealed (leaving water dripping through to the cupboard below), cornice fitted so badly the cupboard doors would not open properly, cupboard shelving incorrectly fitted......the list is almost endless. Even now the kitchen is way below the standard promised in their catalogue and by the salesperson. Then they had the audacity to charge for 're-installing' the original dishwasher, washing machine and tumble dryer - even though this only meant plugging them in (they were not integrated) - or the kitchen would not be guaranteed.
No matter how good the deal sounds in the brochure, do not be misled - you are likely to pay for it with stress and unforseen costs in other places.
Because of the abysmal job that Moben did on my kitchen over a period of 19 weeks, and because of their refusal to compensate me, I am forced to take them to court. I've filled in the County Court form and will be taking it along to court tomorrow 1 March 2007.
If you'd like to see why I'm not pleased with their service then pop along to my website at www.kitchenhell.co.uk or www.yourespecial.org.uk
We had a terrible 8 months in the hands of these incompetent unskilled thugs. The idiot that they sent to fit our £16000 kitchen messed up everything - and left the place in a complete mess- we claimed against them in the end and managed to get some of the money back.
We have decided to replace our rather tired old kitchen, and having seen Moben's advert for "Spring Sale - 60% off", decided to invite them to design our kitchen.
The Designer arrived promptly - a good start. He explained that he was an interior designer who had chosen to work for Moben because of the superior quality of the kitchens and good service. He also warned us against Magnet, MFI et al and also said we shouldn't go anywhere near an independent retailer. At this point he presented us with our very own Moben Platinum Card.
We selected the "Paris" door in ivory with a long brushed steel handle, which luckily was in the sale. We were passed a brochure showing the Technik (Moben's own) range of appliances. When I asked if they did any other appliances, the designer reluctantly produced a Neff brochure but added that the Technik products were made by Neff so they were basically the same product. We were quickly warned away from the granite worksurface (well, I can dream!) but also told that the wood worktop was in the same sort of price range - which I find difficult to believe.
After about 1/2 hour, the "Designer" (read salesman) measured up in the kitchen and started his paper design (no CAD package here). After about another 3/4 hour the Designer revealed his design. The design was OK, he had crammed in a few too many cupboards for my liking - but OK.
Then came the price. Bearing in mind we had chosen units with 60% off, and the kitchen is 9' x 8' and we had chosen the cheaper appliances and worksurfaces, the total cost was £14,240!
We were also told about the "Moben Platinum Account" - if we used the account to buy the kitchen we could get £250 of the price. I asked for the APR of the card and was told that it was 1.49% a month- extortionate when you consider the current interest rate. The other catch is that you have to keep an outstanding balance of at least 50% of the cost of the kitchen for at least a year - do they think that we are complete mugs!
I told the "Designer" that I was not interested in the finance.
Then the Designer told us about some special offers that had ended on the previous Sunday, but, if we were prepared to sign up today, he would backdate the paperwork so we could still take advantage of the "special offer". He spent a long time recalculating the figures and passed us a sheet showing two calculations one with finance (even thought I had said that I wasn't interested) and one without.
And this was where he tried the hard sell. Basically, if we were prepared to sign there and then, take the finance and take delivery in the next 14 days we can get the kitchen for £9,750! - nearly 5k off.
He asked if we need to talk it through together, I replied that we would need a couple of days to think it over. He didn't seem too pleased with this and said that we would be losing a lot of money on the special offer etc if we didn't decide now. I replied that this was a lot of money to spend and we would need time to think it over.
He seemed to get the message and packed his stuff away quite quickly and left, taking his design with him.
What has really annoyed me about this is the type of technique that Moben use to sell kitchens. From reading other comments/Watchdog website their kitchens aren't that great and there after sales service isn't up to much. Needless to say, I will not be going anywhere near Moben again.
For info, we've had quotes for similar kitchens from MFI and Magnet, with quotes of £5,000 and £8,000 respectively.
I would urge anybody who is thinking about buying a new kitchen to visit www.kitchen-secrets.com and read "21 kitchen secrets that many Kitchen Design Companies DONT want you to know" fortunately I had, before the Moben salesman arrived!
Sales, Kitchen Design, Kitchen Fitters, After Sales, Customer Care, Finance Partners are an embarrassment to the UK industry as we know it!!
All should be held accountable for each of their lack of actions which play part in so many individuals who fall foul to their con of QUALITY - which is also a breech of the use of the word according to the Oxford Englash Dictionary -
Quality~ a degree of excellence
characteristic
a distinctive attribute of a person or a thing
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
All work is subcontracted out and it is pot luck as to the competence of the workers provided. A kitchen which should have taken 3 days by two people turned into a one-man-job nightmare over several months. Work by the original workman had to be re-done by a second contractor (after an enormous amount of correspondence with Moben). Live wires were left exposed, plasterwork and electrics damaged, kitchen sink left unsealed (leaving water dripping through to the cupboard below), cornice fitted so badly the cupboard doors would not open properly, cupboard shelving incorrectly fitted......the list is almost endless. Even now the kitchen is way below the standard promised in their catalogue and by the salesperson. Then they had the audacity to charge for 're-installing' the original dishwasher, washing machine and tumble dryer - even though this only meant plugging them in (they were not integrated) - or the kitchen would not be guaranteed.
No matter how good the deal sounds in the brochure, do not be misled - you are likely to pay for it with stress and unforseen costs in other places.
If you'd like to see why I'm not pleased with their service then pop along to my website at www.kitchenhell.co.uk or www.yourespecial.org.uk
I've kept an online journal of our Moben Kitchens experience!
We have decided to replace our rather tired old kitchen, and having seen Moben's advert for "Spring Sale - 60% off", decided to invite them to design our kitchen.
The Designer arrived promptly - a good start. He explained that he was an interior designer who had chosen to work for Moben because of the superior quality of the kitchens and good service. He also warned us against Magnet, MFI et al and also said we shouldn't go anywhere near an independent retailer. At this point he presented us with our very own Moben Platinum Card.
We selected the "Paris" door in ivory with a long brushed steel handle, which luckily was in the sale. We were passed a brochure showing the Technik (Moben's own) range of appliances. When I asked if they did any other appliances, the designer reluctantly produced a Neff brochure but added that the Technik products were made by Neff so they were basically the same product. We were quickly warned away from the granite worksurface (well, I can dream!) but also told that the wood worktop was in the same sort of price range - which I find difficult to believe.
After about 1/2 hour, the "Designer" (read salesman) measured up in the kitchen and started his paper design (no CAD package here). After about another 3/4 hour the Designer revealed his design. The design was OK, he had crammed in a few too many cupboards for my liking - but OK.
Then came the price. Bearing in mind we had chosen units with 60% off, and the kitchen is 9' x 8' and we had chosen the cheaper appliances and worksurfaces, the total cost was £14,240!
We were also told about the "Moben Platinum Account" - if we used the account to buy the kitchen we could get £250 of the price. I asked for the APR of the card and was told that it was 1.49% a month- extortionate when you consider the current interest rate. The other catch is that you have to keep an outstanding balance of at least 50% of the cost of the kitchen for at least a year - do they think that we are complete mugs!
I told the "Designer" that I was not interested in the finance.
Then the Designer told us about some special offers that had ended on the previous Sunday, but, if we were prepared to sign up today, he would backdate the paperwork so we could still take advantage of the "special offer". He spent a long time recalculating the figures and passed us a sheet showing two calculations one with finance (even thought I had said that I wasn't interested) and one without.
And this was where he tried the hard sell. Basically, if we were prepared to sign there and then, take the finance and take delivery in the next 14 days we can get the kitchen for £9,750! - nearly 5k off.
He asked if we need to talk it through together, I replied that we would need a couple of days to think it over. He didn't seem too pleased with this and said that we would be losing a lot of money on the special offer etc if we didn't decide now. I replied that this was a lot of money to spend and we would need time to think it over.
He seemed to get the message and packed his stuff away quite quickly and left, taking his design with him.
What has really annoyed me about this is the type of technique that Moben use to sell kitchens. From reading other comments/Watchdog website their kitchens aren't that great and there after sales service isn't up to much. Needless to say, I will not be going anywhere near Moben again.
For info, we've had quotes for similar kitchens from MFI and Magnet, with quotes of £5,000 and £8,000 respectively.
I would urge anybody who is thinking about buying a new kitchen to visit www.kitchen-secrets.com and read "21 kitchen secrets that many Kitchen Design Companies DONT want you to know" fortunately I had, before the Moben salesman arrived!
All should be held accountable for each of their lack of actions which play part in so many individuals who fall foul to their con of QUALITY - which is also a breech of the use of the word according to the Oxford Englash Dictionary -
Quality~ a degree of excellence
characteristic
a distinctive attribute of a person or a thing
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