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hi,i am having the same problems with trinity,there a nightmare,how do i go about changing this company,who do i go and speak to,i am a complete novice,is there anyone you can make a complaint to about them.please help,thanks
A little update. Our estate removed Trinity (I think it was 2 years ago now). We were left with an overdraft of £57000 and debts by leaseholders of another £40000, our situation was dire.
Our new agents have now not only sorted the overdraft by renegotiating all our services and by using a new debt collector our leaseholder debts are down to about £3000. Quite a remarkable turnaround.
Can anyone recommend a decent company to replace the dreaded Trinity? We are based in North Hampshire/Surrey boarder area so would like a localish company. Please email me the details if you have any info. Much appreciated
trinity estate has recently take over the management of our block of flat since it was previously managed by chainbow, and having read about the bad press trinity are getting i am curious to know which management company vinny your block of flat are using now just in case trinity don't buck up their ideas.
Sounds like you are all having problems with Trinity. Well I did too. I live on a East London Docklands development 4 years old and the developer instructed Trinity to act as agent.
They failed miserably in all arrears i.e. left us with uncollected service charges of £250,000, an overdrawn bank account of £100,000 contry to legislation and the ARMA code of practice (but they are still members) and took service away because they did not have the funds to pay for cleaners/gardeners lift maintenance etc.
POOR POOR POOR.
Finally we as a group made the developer take the management away from them and put in place a competent proactive company who within a year have turned our development around. We now have a positive bank balance, total transparency and our service charges have reduced. I can recommend our new agent. They are great and even have a property manager on our development 3 days a week.
And here is a little bit of information that needs publicity.
Chainbow, a fairly respected outfit managing in and around London have just sold out to Trinity. Around 5,000 more people Trinity can fleece. Spread the word and get away from Trinity. It is easy. Let your new agent do most of the work for you. After all they are gaining your business so let them deal with getting what the need out of Trinity.
All make for very interesting reading. I have lived in a small block in East London for the past 7 years and have had ongoing disputes and problems with this company.They lie about subcontractors until bought to account. to top it all over the 7yrs the annual service charge has more than doubled to £3600 pa.We have formed a Res.Ass. which has been recognised by Trinity but they will block every move you attempt to make with legal jargon and threatening letters. The services of a specialised solicitor is the only way forward to bring this company to account.
I live on a new build estate consisting of approx 50 freehold properties and 10 leasehold flats (I own one of the flats). Most residents are unhappy with the current service Trinity has provided over the past 4 years years and the feeling amongst the flat owners is that we would like to sack them and hire a new company to manage the estate. I have become a director of the estates' Residents Management company in order to give us some control over Trinity, but we feel like they are still failing us, hence why the majority of flat owners have ceased paying fees. I am aware that we only have to give them 3 months notice but I don't know how to kick-off proceedings. As a director of the RMC, how do I go about giving the current company notice and hiring a new company? Can I do this myself? We don't really want to go to a LVT or have the right to manage the estate ourselves, but I would like to know what steps to take without suffering repercussions. If anyone can offer some advice on this that would be great
Im wondering if someone can help, trinity manage my apartment, and i have the same problems. Not cleaning windows or inside the blocks, saying that my buzzer doesnt work in my apartment, when in fact everyones buzzers dont work so no one can be let in the building
I have phoned up several times and i have been told i will get a phone call back and never do.
Im just wondering how remove them and get a new company in.
You may or may not be aware that PKN Ltd is now in the process of being liquidated. No doubt they are worried about the consequence of their actions with the FSA etc. Our Estate was told they would give us back a percentage of the commission, as yet this has not happened.
In response to the last poster, I would just like to tell you that over 2 years on, they have only just agreed to pay the redecoration and sinking funds that they owed us since we removed them.
They have tried every trick in the book to delay and stall in the hope we would go away, until we got a solicitor on the case who they obvioulsy deem fit to take more seriously.
Not only that, they have made sure that they are not in any way out of pocket, and we will only receive less than 50% of what is owed, with the rest being offset against what they claim are overdue amounts on their extortionate and unjust fees. Add to that the dodgy insurance premium that they put through their very dodgy sister company PKN who creamed of £1300 into their tax fee Isle Of Man account.
Make sure you get someone onto it early, but you will find the money you have paid which is supposed to be kept separate from the estate running costs will have simply disappeared into their eternal black hole.
Still no legislation in place though to stop con men like these milking all that they can from poor tenants who have bought properties in good faith, only to find that they were buying into what only seems like an extortion racket, and I would not rule out any of the developers that they work with being involved either!
Listen everyone. They are as bad as it gets but don't despair.
It takes a lot of work but you can get rid. They truly are as bad as it gets and we were paying nearly £2,000 a year. Well, it was edging that way. We had deficits, works took ages to do and then we were charged a fortune. They were unspeakably rude too.
What I did was prepare a letter and I sent it to all flat owners on my development and asked tenants to pass it on.
Out of this initial bit of canvassing a core residents group was formed. Remember you only need 51 per cent of flat owners to want to get rid and you are legally able to remove them.
Once we had the correct level of support we shortlisted new managing agents and ivestigated legal fees. The Leasehold Advice Centre in Guildford managed our RTM process. It is probably worth giving them a call from an information point of view.
We found a new agent and as of Monday the RTM company took over. Our buildings insurance is already over £2,000 cheaper for a start and we are sure Trinity will have left us in a bad position financially but at least we can take control and hopefully later in the year will be better off.
I see not much has been posted about this infamous company recently. I have tried without success.
I along with all you other poor souls cannot express how bad this company is, how disrespectful they are to leaseholders who voice concerns and how they refuse to listen to complains.
Please avoid this company if you can or you will live to regret it.
If anybody is interested in giving witness statements which will be used in court to prove the avarice and mismanagement and dishonesty of this company please contact me via this site and I will respond to you. We have just discovered a fire alarm and emergency light system which has been charged for but never maintained. We have an independent report to that effect and that constitutes fraudulent charge. As an organisation, we intend to bring Trinity to book in the courts to finally nail their coffin and recover the monies falsely claimed.
If anybody is currently looking at legal action we will gladly offer our weight behind your action and will give statements.
We are managed by Trinity too and they have been nothing but a nightmare for 3 years on our estate in Farnborough, Hants. Is there anyone else who owns property in Farnborough who is also managed by Trinity? We might be able to offer some advice regarding everything we've been through so far and vice versa. We've got a long way to go, but hopefully we can see some light at the end of the tunnel!
Hi there,
I am fully aware of the problems and issues that many have with Trinity Estates; especially regarding the cost of Buildings Insurance.
I am an Insurance Broker working for Europe's largest independent Insurance broker and am more than happy to provide a very competitive quotation to any RTM companies or any RMC's looking to go RTM. Because of our size we have a huge amount of buying power and, because of this, we are able to provide the cheapest premiums around.
Please do let me know if this is of interest to you.
Regards,
I'm dealing with an RTM (Right to manage) expert who is eager to move fast and start the process to remove Trinity. It was only after I told Trinity of this that I got a call from the regional manager. They seam to not give a toss until they are threatened with the sack. We are suffering the identical problems as all others on the board, high service change, paying 200% above the price for contractor services, very high and increasing yearly insurance premiums.
Trinity Estates have a company debt of £2.5m, I wonder who will be paying this bill for them?
I hate this company, they are expensive and deliver a substandard service. £1400 per year service charge for a flat with no lift is outrageous - it was only 700quid last year and no epxlination from Trinity as to why its doubled.
I've been trying to join the FaceBook group (http://www.facebook.com/#!/group.php?gid=206839046390) but still waiting membership confirmation.
Hoping that the moderator of the group reads this as i too have a flat in the Deanery southampton, and I would dearly love to rid the estate of this inadequate mangement company.
You will more than likely not get your sinking and decoration funds back because there are no funds. We were told to have our building decorated and we asked for evidence that there was money in our decoration fund, after lots of calls, emails etc. they admitted that there were in fact no funds at all either in the sinking fund or the decoration fund.
We removed Trinity Estates as the management company from our apartments back in April 2010. It is now March 2011 and they will not release the sinking and redecoration funds for the block to the new management company.
This industry needs regulating, and until the government do this people should seriously consider whether to buy properties of this kind.
A totally useless company.
Many landlords and leaseholders like myself pay more than £150.00 per month on charges, and for the last two years, they’ve delivered very little in terms of services. The internal communal areas are always filthy – with the carpets not being cleaned for long periods of time. Litter abounds the external areas and many parts of the complex which was only completed last year is already falling into disrepair due lack of care from Trinity Estates. They are a total rip-off and we feel that the way they treat their customers is tantamount to theft. Why do they continue to collect monies from the landlords and leaseholders when the service provided by Trinity Estates is almost zero?
yes i realised last week that
http://www.ottimops.com
is owned by trinity.the way they are doing it is all for there benifit as in signing a 3 year contract for gardening,window cleaning ect...therefore keeping the services if and when they lose the control on the building.
I would like to point people in the direction of the following website:
http://www.thetruthaboutsolitaire.co.uk/
Whilst they are campaigning against one particular group of companies (ie not Trinity) - they are also seeking reforms to leasehold law.
There is some fantastic information available there, and many helpful people with a wealth of knowledge on the kind of business Trinity run.
Don't take it lying down, you CAN do something about it!
ps, we STILL await final accounts from Trinity - yet more thumbs down!
Been trying to make a comment on here for nearly 2 months but nothing shows up. Just a note for those of you who have trusted contractors on site, be careful, Trinity are starting to bring in their own contractors Ottimo, the directors of which are the same directors as Trinity.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Our new agents have now not only sorted the overdraft by renegotiating all our services and by using a new debt collector our leaseholder debts are down to about £3000. Quite a remarkable turnaround.
So, my advice don’t hesitate in removing Trinity.
nix100 at 2nd Jul 2012, 07:15AM
We now have crack-addicts breaking in to what was once a nice development, making themselves at home and shooting up/smoking in the communal areas...
Restricted in what residents can do - although the thought of sending a couple of these guys to hospital has been discussed many a time...
SO where does that leave us?
Trinity have been asked for the passed 6 months to install CCTV - after a load of nonsense, they said it was too expensive...
Nothing is being done...
Would someone pls point me in the right direction?
Saves having to reinvent the wheel!
Sounds like you are all having problems with Trinity. Well I did too. I live on a East London Docklands development 4 years old and the developer instructed Trinity to act as agent.
They failed miserably in all arrears i.e. left us with uncollected service charges of £250,000, an overdrawn bank account of £100,000 contry to legislation and the ARMA code of practice (but they are still members) and took service away because they did not have the funds to pay for cleaners/gardeners lift maintenance etc.
POOR POOR POOR.
Finally we as a group made the developer take the management away from them and put in place a competent proactive company who within a year have turned our development around. We now have a positive bank balance, total transparency and our service charges have reduced. I can recommend our new agent. They are great and even have a property manager on our development 3 days a week.
And here is a little bit of information that needs publicity.
Chainbow, a fairly respected outfit managing in and around London have just sold out to Trinity. Around 5,000 more people Trinity can fleece. Spread the word and get away from Trinity. It is easy. Let your new agent do most of the work for you. After all they are gaining your business so let them deal with getting what the need out of Trinity.
Im wondering if someone can help, trinity manage my apartment, and i have the same problems. Not cleaning windows or inside the blocks, saying that my buzzer doesnt work in my apartment, when in fact everyones buzzers dont work so no one can be let in the building
I have phoned up several times and i have been told i will get a phone call back and never do.
Im just wondering how remove them and get a new company in.
They have tried every trick in the book to delay and stall in the hope we would go away, until we got a solicitor on the case who they obvioulsy deem fit to take more seriously.
Not only that, they have made sure that they are not in any way out of pocket, and we will only receive less than 50% of what is owed, with the rest being offset against what they claim are overdue amounts on their extortionate and unjust fees. Add to that the dodgy insurance premium that they put through their very dodgy sister company PKN who creamed of £1300 into their tax fee Isle Of Man account.
Make sure you get someone onto it early, but you will find the money you have paid which is supposed to be kept separate from the estate running costs will have simply disappeared into their eternal black hole.
Still no legislation in place though to stop con men like these milking all that they can from poor tenants who have bought properties in good faith, only to find that they were buying into what only seems like an extortion racket, and I would not rule out any of the developers that they work with being involved either!
It takes a lot of work but you can get rid. They truly are as bad as it gets and we were paying nearly £2,000 a year. Well, it was edging that way. We had deficits, works took ages to do and then we were charged a fortune. They were unspeakably rude too.
What I did was prepare a letter and I sent it to all flat owners on my development and asked tenants to pass it on.
Out of this initial bit of canvassing a core residents group was formed. Remember you only need 51 per cent of flat owners to want to get rid and you are legally able to remove them.
Once we had the correct level of support we shortlisted new managing agents and ivestigated legal fees. The Leasehold Advice Centre in Guildford managed our RTM process. It is probably worth giving them a call from an information point of view.
We found a new agent and as of Monday the RTM company took over. Our buildings insurance is already over £2,000 cheaper for a start and we are sure Trinity will have left us in a bad position financially but at least we can take control and hopefully later in the year will be better off.
I along with all you other poor souls cannot express how bad this company is, how disrespectful they are to leaseholders who voice concerns and how they refuse to listen to complains.
Please avoid this company if you can or you will live to regret it.
If anybody is currently looking at legal action we will gladly offer our weight behind your action and will give statements.
I am fully aware of the problems and issues that many have with Trinity Estates; especially regarding the cost of Buildings Insurance.
I am an Insurance Broker working for Europe's largest independent Insurance broker and am more than happy to provide a very competitive quotation to any RTM companies or any RMC's looking to go RTM. Because of our size we have a huge amount of buying power and, because of this, we are able to provide the cheapest premiums around.
Please do let me know if this is of interest to you.
Regards,
Trinity Estates have a company debt of £2.5m, I wonder who will be paying this bill for them?
I've been trying to join the FaceBook group (http://www.facebook.com/#!/group.php?gid=206839046390) but still waiting membership confirmation.
Hoping that the moderator of the group reads this as i too have a flat in the Deanery southampton, and I would dearly love to rid the estate of this inadequate mangement company.
Thanks
You will more than likely not get your sinking and decoration funds back because there are no funds. We were told to have our building decorated and we asked for evidence that there was money in our decoration fund, after lots of calls, emails etc. they admitted that there were in fact no funds at all either in the sinking fund or the decoration fund.
This industry needs regulating, and until the government do this people should seriously consider whether to buy properties of this kind.
Many landlords and leaseholders like myself pay more than £150.00 per month on charges, and for the last two years, they’ve delivered very little in terms of services. The internal communal areas are always filthy – with the carpets not being cleaned for long periods of time. Litter abounds the external areas and many parts of the complex which was only completed last year is already falling into disrepair due lack of care from Trinity Estates. They are a total rip-off and we feel that the way they treat their customers is tantamount to theft. Why do they continue to collect monies from the landlords and leaseholders when the service provided by Trinity Estates is almost zero?
yes i realised last week that
http://www.ottimops.com
is owned by trinity.the way they are doing it is all for there benifit as in signing a 3 year contract for gardening,window cleaning ect...therefore keeping the services if and when they lose the control on the building.
http://www.thetruthaboutsolitaire.co.uk/
Whilst they are campaigning against one particular group of companies (ie not Trinity) - they are also seeking reforms to leasehold law.
There is some fantastic information available there, and many helpful people with a wealth of knowledge on the kind of business Trinity run.
Don't take it lying down, you CAN do something about it!
ps, we STILL await final accounts from Trinity - yet more thumbs down!
Add a comment about this blagger