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| Weatherseal | I booked an appointment for a quote for 2 bay windows, 1 small window and a front door with weatherseal. Communication from customer service was good and they phoned to confirm that appointment would be kept. Salesman arrived late, we told him we weren't intersted in the sales patter we just wanted a quote. We had to sit through nearly an hour of spiel, while my autistic son complained that he wanted his dinner. Again we asked him to get to what we wanted to know. Lots of phone calls to his office, re discounts etc. He quoted us £10.800, we obviously refused this. Another phone call back to the office and he then quoted is £5184. We had already explained that we had other people coming in and that we would not be signing today, so we could compare quotes. He slagged off other glazing companies, told us if we didn't sign today, we would not get the discounted quote. He then went off with the hump taking the over inflated quote paperwork with him. To make matters worse, there is no way of complaining to them via there website, which is ridiculous. Sadly the windows they showed us did look good, it all sounded very impressive but we felt that he was over zealous in his sales patter. Instead of taking the measurements, then discussing how we could save money if we went through there home feature programme, and then gave a figures, he started with the feature programme and the measuring was a last resort. The stupid thing is if there product is as good as we are lead to belive, why could they not hold the discounted quote for 7 days. They may well have been given the job. He told us the original quote was for a year, but he took that with him. I thought companies had moved on from this sort of practice. tmjpfe05 at 21st Sep 2011, 07:45PM |
