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| DFS | me and my partner went into dfs in coventry to buy a leather corner sofa on 18/10/2011 as we live in a flat we took the measurements into the shop with us and after choosing the sofa explained to sal the sales assisant how small the hallway in the flat is and that we wernt sure if the sofa would fit. we gave him the measurments and he assured us the sofa would definatly fit if we ordered it in three parts, so we orderd the sofa for £1,200 and paid £200 in cash deposit we were told we were guarenteed before christmas delivery. we then waited over 8 weeks for our sofa and on 23/12/2011 we recieved a phonecall saying our sofa was ready to be delivered today and we had to go into the store imediatley and pay the remainding £1000 before they would deliver our sofa although i had not even seen the sofa when it arrived we discovered that the sofa was in two parts not three and did not fit through my front door. i went into the store to explain what had happened and was told sal no longer works in the store and it is our word against his and that we must of ordered it in two parts, all they could offer was to pay an extra £160 for the sofa to be made in three parts and it would take another 12 weeks i explained to the manager thats not good enough i am due to have a baby in 4 weeks and he could see i am heavily pregnant he eventually agreed to a refund which would take 3 days. i paid £1200 in cash and am still waiting for a refund we cannot afford another sofa until dfs refund us our money and i have spent the whole of christmas sitting on laminated flooring i am now 36 weeks pregnant.... went into the store again today to be told by the manager we would be waiting a further ten days for a check to be sent top my address he did not care that me and my partner have no furniture to sit on and we were told to leave the store  kelly_marie1989 at 2nd Jan 2012, 06:59PM |
