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| Comet | I just so wish someone had warned me about Comet on time!I bought a laptop there 8 months ago and also extended warranty for it costing £100 (if damaged they'd still fix it or give me another one).About a month ago,the laptop broke down,the warranty people say it was damaged(motherboard)and sent me £100 bill as their ordinary warranty did not cover it,I went to Comet and they said they'd send the IT people details of my extended warranty and pay for the repair themselves.The details never arrived there.The laptop people called me several times asking why Comet had not sent them those details to start the repair straight away. I went to Comet every day for 5 days to be told the details had been sent,but may have been delayed "somewhere in the chain",their own head office or similar.The IT people called and said that if they had the warranty details before them,they'd repair the laptop very promptly as it was in the workshop.I called some Comet customer services at the HO,they said they could just call the manager of my store and ask him to call me,that's all.No one has ever called me,no one has ever told me what is going on...I work from home and I was losing money. 10 days after Comet told me the details of my extended warranty had been sent,the IT people called me to say the details had never arrived and that they doubted the Comet's version and they were sending the laptop back to Comet unrepaired.I burst into tears! I went back to Comet,they did not know anything about my laptop at all,then unearthed it from somewhere and the manager asked a guy to try it...They just did not care or were up to date!No one had looked at the papers when it arrived,but they just chucked it in a back room weeks after it broke down!I explained what had happened and the guy said Then we'll send it back to them again.I demanded a deadline,he said an extra month,meaning about 2 months without a laptop. I asked for replacement like they had said when i bought the ext.warranty,they said it was not possible.So that was a lie to start with!I've had to buy a second-hand laptop,lost money all round,am so behind in work,I've struggled to sleep,cried many times...I cannot believe that this store is allowed to exist at all! My strong advice is to stay away from Comet and never enter their doors.They do not give a damn about the customer,I strongly feel,they seem to be completely disorganized and when you buy something there,and if it goes wrong,even with expensive extended warranty,you enter a black hole that you cannot get out of.I have contacted CAB now... Maya72mk at 23rd Jun 2012, 02:02PM |
