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Comments:
absolutly awful company to deal with , we had problems with them from the start, and they will tell you lies, please dont deal with them, you,ll regret it,A £6000.00 car ended up costing £14,600. because we didnt read the 8 pages of small print,
Never shop at Carcraft!!!!!! I bought a BMW 1 series in 2008 from Carcraft. They told me all kinds of lies. After about three weeks the car litarally stopped working. When the AA arrived they though it was the timing chain belt and took it back to Carcraft for me. On arrival they seem perplexed that we had took it to them and initially refused to give me a courtesey car. After much arguing I mangaged to get the courtesey car off of them. After many phonecalls to the customer service department in the days following, I eventually got a call from them saying I had put diesal into my petrol run BMW and this is why it had brokendown and it would cost me 600 to get fixed. I obviously argued this with them as the last time I had filled my car up was 5 days before my car brokedown and I had driven over a hundred miles. If I had put diesal in I would not of been able to drive it out of the pertrol station. I even tried to get the reciept off sainsburys (who were fantastic) to prove I had put petrol in however we could not find it. After many days of arguing with them they said they would send it to a BMW garage, bu if they were to say it had diesal in it then I was to pay the full amount of 800 plus to get it fixed and worked on by BMW themselves. I agreed to this knowing I was in the right. Anyway I go a phonecall of the customer service saying BMW had said it had diesal in and requesting I bring the courtesey car back. I initially refused to take the car back as I would be left with no transport for work etc, they then threatened to report the car missing to the police. So obviously I had no choice but to return the car to them. I did however guess my car would be looked at by the Williams BMW garage and went in to speak to them. I spoke to the mechanic who was shocked and horrified to learn what I had been told. He said he had spoken to carcraft that morning and told them it was a fault with a part and nothing to do with anything I had done. After this Carcraft refused to speak with me and I was asked to leave the premises and continued to state it was my fault even though BMW were prepared to speak with them again. Over the weeks this had gone on the staff had lied to my face and on one occasion became aggressive. Im not sure who tells them to treat their customers so awfully but somebody obviously is. As a gesture and through the shock and digust of how I was treated, Williams BMW repaired my car free of charge.
very bad experience. not only sold me a car twice as expencive as on autotrader, but customer service really bad!!!
they even did not put enough petrol to get to the petrol station which was only 2- 3 miles away. they forgot to sign few doccuments, so i had to come back twice to them. i had to take time off work as they could not come to me to sign some papers 11 days after I bought my car. they therefore promissed me free service for one year!!!after 6 months I went to do the service and they could not find any evidence it was promissed for me free!!!i could not remember the name of the guy who promissed it would be free and even said he put it on the system when i asked for written proof of having it free for 1 year.very frustrated!!!!!very expensive!!!crafty people and liers!!!!
Any Promotional deal is a load of tosh(refer to the small print) so small it is invisible.Sold me a NAC breakdown policy for about £1200 to which I thought I cancelled within the 14 day period only to find the 1st instalment to be taken from my bank account! Apparently because they couldn't speak to me to ask me why I had changed my mind regarding this cover there head office in Rochdale decided to let the policy stand as valid. Now having had it cancelled,I find myself being bounced around in trying to reclaim my 1st instalment! Couple that with the car,a X type Jag which developed a fault within 5 weeks and CARCRAFTs head office being bullish upon it is my sole responsibility to transport the car back to where I purchased it from(yep you have to pay for that yourself as your not covered under the FREE 2 year parts and labour warranty)NAC notified me that because the car was only in my possession for a month I had to take it back to Birtley for there specialists to look at as they cannot help! The car was undrivable and now resides in a local dealership to which I expect to pick up the costs because I failed to comply with there idiotic demand. Big enough to help you get a car and arrange finance until things go wrong and its,tough luck sucker - you have been warned!
After looking everywhere for a used car I had heard a lot of commercials about Carcraft so I went on the Carcraft website to have a look and I found the perfect car that I wanted to buy - or so I thought...
The website was fairly easy to use and found a few cars that took my fancy. Then I found a car that fitted my criteria but it was based in the Birmingham showroom but it stated that it could be delivered to my local showroom in Chertsey, but I saw that if I wanted to hold the car ready for when I wanted to look at it. So I put a £100 deposit (which I was told was fully refundable) So I put the deposit down and a few minutes later I received a call from a salesman who spoke to me briefly about the car and said that they would get the car delivered to my local showroom the next day so I booked an appointment for a few days later with the salesman (as it was the only time I could fit it in).
The morning of the appointment I received a call and was told that the salesman I had dealt with was not in so I had to ask for someone else. Anyway after having a difficult time getting to the showroom (due to an accident on the M25) my husband and I were already frustrated and tired. But when we first got to the showroom we were approached by a friendly salesman, who took a few details and showed us a presentation. I told him about the car I had put a deposit on and he looked confused. So then he disappeared and went to his computer and told us to wait. After a few minutes he came back and then told us that the car wasn't there. So I told him that I was told beforehand that the car was going to be delivered there ready hence why I booked the appointment. So he told us to have a look around and again he disappeared back to speak to someone else… at this point we were getting quite annoyed. He then came back and told us that the car was still in another showroom and then told me that it would take a few days to get it delivered there but then kept trying to suggest other cars that were nothing like the car I was looking for. I kept explaining that the car I wanted was the car I actually was there for. So then he kept asking me about part exchange options and I told him about other offers I received from other dealers and he basically told me that they couldn’t give that amount to me for my car and told me about a more expensive car that I could get and again I repeated to him that I didn’t want any of the cars he suggested. So then again he disappeared and left us for another 5-10 minutes. We really had enough at this point and just went inside and sat down. After waiting for a while the guy came back with his “sales manager” and told us that they could go to get the car and bring it back in a few hours but as we had other things planned to do that day we couldn’t wait. So we said we had to go and that we wanted our deposit refunded. But he kept going on about how there may be other cars like the car I wanted but in showrooms closer to this one and they could get them there later that day, but we really had enough and just wanted to leave. He then started talking about arranging finance for the car that we hadn’t even seen “so it would be quicker for the sale to go through when the car arrived”. How could they try to sell a car to us when we hadn’t even seen it?? We told them straight that we didn’t want to wait, we had other offers, and that we had to go… again he continued to try and sell me other cars and wouldn’t let me leave. But I just turned around and told him that we didn’t want to stay and we wanted our money back and take our service elsewhere. Finally he got the message, sorted out the refund and printed a receipt. We left angry, upset, disappointed and seriously frustrated with the service and the company and will never recommend the company to anyone.
This company is so bad dont return calls fob you of with someone will get back to you,and they never do, dont carry out the check they brag about,avoid e-mail then say they have been on holiday leave.Nothing but problems over the five years. now it seem they forge paper work to cover themself which does not match up with my oridinal paper work when they sent me a copy of my all in one form signature were different. please do not buy from this company so so BAD
I just wanted to put another side of the story to the blog.
My son purchased a car from Carcraft and after 3 months the valves inside the manifold broke. The additional warranty he took out said the manifold was covered but when he rang up to book the car in for the work he was told it wasn't covered as the warranty only covers the manifold and not any valves etc associated with it - problem is you can't just replace the valves - you need to replace the whole manifold as it's a sealed unit (circa £600 vat fitting). I rang up the technicians who said it wasn't covered and asked for an explanation - I was told "its technical and you wouldn't understand that's why we don't explain over the phone - you have to write in" - I translated this as "you're woman so no point in trying to explain".... so off I went searching the internet for other people who have had similar problems. Anyway to cut a long story short I found the telephone number of the Carcraft Customer Services Manager on a blog (not sure which one) and gave her a ring. She listened to what i had to say- did some investigation at her end and the outcome is they have paid for the replacement part, provided a courtesy car for the duration of the repairs and we've contributed a small amount to the labour costs. So all in all a good result. I would recommend anyone to contact the Customer Services Manager - I dealt with a lady called Linzi and also Sandra and both were very helpful , kept me informed of progress on the repair (delays in vauxhall supplying the part) .
I purchased a car at carcraft on 9th March ... as soon I walked in there I was confronted by an salesman with an aggressive sales technique saying "how much can you afford a month!" I expressed that I was a single parent living off benefits and my old car a volvo S40 (2litre) had failed the mot on several occasions and was just looking .... I saw a car and asked the salesman if the new car was the same on fuel ect and he said yes .... I purchased the car and then within 48 found it did 20mpg and cost over £400 a year in road tax .... VERY CLEARLY the salesman had lied to me just to get a sale.... I telephone the after sales only to be met with abuse .... I returned the car on 31st March and requested a full refun otherwise I would take them to court ... needless to say that is where I am at ...
I feel very violated as a customer and feel that I have had all my rights taken away.....
i and my pregnant wife Just recently bought a car from carcraft. had it now for 24hours. like most people i was talked into buying the NAC insurance. The salesman informed me that the car had been fully serviced , checked and was good to go. i spent about 4 hours in total with them. before the finance was processed i was asked to pay the deposit i had agreed to pay (£2000). this i thought was odd as they had not yet checked if i would be approved for credit. though i knew my credit rating was good.i was eventually given finance. during our discussions this finance agreement was based on an APR of 10.8%. after making us wait for ours , my wife was desperate to go as she was not feeling well. then the finance man came back with loads of forms to fill out. which i did. i picked the car up eventually at about 830pm.i was told to simply take the keys and go.
Over the next 24 hours i was shocked at several things. firstly there was no tax disc, the car had not been serviced for more than a year, no records of any work /service done to the car by carcraft, the APR on the finance was actually 22%. did not drive the car during the next day, but drove it in the evening when i got back from work. Started having concerns about the brake , it seemed weak and unresponsive sometimes. Now iam very concerned. I am going to speak to carcraft today to ascertain what they have to say for themselves.
Ultimately i blame myself. i should have checked out carcraft much better and not go on the assumption that they are very big and have many customers and so must be good. i should have investigated the asking price before buying( which was so obviously high ), should have had a better idea of the exchange value of my old car ( which they said was £1000), should have looked at the documents clearly before signing. believe me all , i feel like a plunker right now. most of you may agree. Their salesmen are very good.
However this is a very unethical company. How could they allow me to drive away with a car with no tax disc , obviously not been serviced and dangerous. They deceived me on the APR of the loan and on the true cost of the additional insurances taken.
I am less than 48 hours into my contract . can i get out of this . i plan to ask for this aggreement to be cancelled as the car is defective, i was mis-led by the sales team and i do not trust them anymore. the contract and hp documents with me are not signed by me. i don't know if it is normal to give customers unsigned copies of contract agreements and they keep the other. i was given so many documents to sign towards the end of my time there that i am not sure if i actually signed the contract agreement.
Really wish i had discovered this website before my purchase.
can anyone help or advice?. what are my options at this point ?.
can i get out of this?
i and my pregnant wife Just recently bought a car from carcraft. had it now for 24hours. like most people i was talked into buying the NAC insurance. The salesman informed me that the car had been fully serviced , checked and was good to go. i spent about 4 hours in total with them. before the finance was processed i was asked to pay the deposit i had agreed to pay (£2000). this i thought was odd as they had not yet checked if i would be approved for credit. though i knew my credit rating was good.i was eventually given finance. during our discussions this finance agreement was based on an APR of 10.8%. after making us wait for ours , my wife was desperate to go as she was not feeling well. then the finance man came back with loads of forms to fill out. which i did. i picked the car up eventually at about 830pm.i was told to simply take the keys and go.
Over the next 24 hours i was shocked at several things. firstly there was no tax disc, the car had not been serviced for more than a year, no records of any work /service done to the car by carcraft, the APR on the finance was actually 22%. did not drive the car during the next day, but drove it in the evening when i got back from work. Started having concerns about the brake , it seemed weak and unresponsive sometimes. Now iam very concerned. I am going to speak to carcraft today to ascertain what they have to say for themselves.
Ultimately i blame myself. i should have checked out carcraft much better and not go on the assumption that they are very big and have many customers and so must be good. i should have investigated the asking price before buying( which was so obviously high ), should have had a better idea of the exchange value of my old car ( which they said was £1000), should have looked at the documents clearly before signing. believe me all , i feel like a plunker right now. most of you may agree. Their salesmen are very good.
However this is a very unethical company. How could they allow me to drive away with a car with no tax disc , obviously not been serviced and dangerous. They deceived me on the APR of the loan and on the true cost of the additional insurances taken.
I am less than 48 hours into my contract . can i get out of this . i plan to ask for this aggreement to be cancelled as the car is defective, i was mis-led by the sales team and i do not trust them anymore. the contract and hp documents with me are not signed by me. i don't know if it is normal to give customers unsigned copies of contract agreements and they keep the other. i was given so many documents to sign towards the end of my time there that i am not sure if i actually signed the contract agreement.
Really wish i had discovered this website before my purchase.
can anyone help or advice?. what are my options at this point ?.
can i get out of this?
I bought my car 7mnths ago from carcraft it was a 5 door focus on a 08 plate the reason for going to car craft was that me and my partner had just had a baby and the car we had was a 3 door adn it was just becoming a pain getting the car seat in and out every day so after looking round for 15mins or so the salesmen came over and started to ask what sort of car was we after so we explained we wanted a 5 door car preferble a hatch back and our budget was £200 a month.
so after spotting this focus and test driving it we agreed to buy the car and after being in the place for 6 hours with a new born we just wanted to get out the place and it wasnt till we got home and i read the contract we realised that we had to pay £313 a mnth and the nac isnt worth the paper its written on im unable to afford the monthly direct debit iv been intouch with fianace company and they have told me to return the car and pay the diffrence im unable to return the car beacause i need a car for work is there any one that can help please.
i purchased a car in nov 07 from carcraft and i wish i never did when i arrived i had seen a peugoet 106 i thought ideal for my 1st car.
i took for a test drive with the salesman and i told him that the hand brake was loose and told me nothing was wrong.
i agreed to go ahead and i told him i wanted to go for a finance agreement and my limit was £100 a month but i had a £500 deposit, the salesman said i did not need a deposit so i said fine i had been sitting for nearly 5 hours and the finance came through for £167 a month and that i got a nac warranty that automatically comes with it i thought fine lets go ahead so i drove away after waiting nearly 7 hours for the car,
a few weeks later my agreement started to come through and i have been charged nearly £1500 pound for my warranty and apr that is unbelievable and up front charges for going through a finance agreement all in all the cost of my car was nearly £5000 when the price in the car was £3300,
two days later i had to do a hill start well with me just passing test i used the hand brake i had the hand brake basically on the last notch and the car started rolling down the hill which could have caused a accident. i lost the car for a 1/2 day for getting the handbrake tightened.
i got my car serviced in feb as my 3months warranty had ran out with carcraft to kick my nac warranty in. the car came back and it had slight movement in the near side ball joint and they said my warranty would cover it, so i contacted nac as no garages had a nac account and they told me to take to carcraft to have a investigation, so i booked it in to have the investigation done and was told it was not covered due to wear and tear well i have bought a 02 reg car, i was angry with them because they were trying to tell me i had done it in the whole 4 month i had the car, they gave me a quote for the work at 79.99 but i told then not to go ahead with the work.
i collected the car that night and i could hear a grinding noise on the brakes but i didnt think anything of it.
the next morning i was driving to work and had to stop as it was a closed junction and my brakes failed and i went shooting out, i was lucky there was nothing coming, then the next day i was reversing the car and my brakes locked on, i have a friend who is mechanic and when he look the back brake shoe and come in half and jammed, i found it all a bit weird that my brakes were 100% until they got there hands on it. i got my ball joint done and the anti roll bar bracket snapped due to rust, then a few months later my wheel bearing went, then my exhaust now my clutch has gone and the mechanic has had to keep it for two days as the car will not go back together, this car has cost me a absolute fortune, the warranty is a waste a space, i am hoping someone can direct me to get help in trying to get some done about car craft, as i know cars do have wear and tear problems but all this in a year and half they must be having a laugh if anyone can help pls contact me on toni06-07@hotmail.com
Everything about Carcraft is a fake. They should take the car back and give me back my money. I have had to get a solicitor and consumer direct has passed my complaint to trading standards. If anyone else is experiencing this please e-mail me at margaretjanthony@hotmail.com.
I was had big time, and am trying to get the nac cover refunded, Im going to try the small claims court next...
As nac isnt registered as a proper company trading standards are powerless. All complaints regarding nac should go to the financial ombudsmen on the line of their blatent mis selling of these useless guarantees, the creature that handled the finance on my visit to carshaft rochdale told me i had to have the nac cover or finance would not get accepted and the usual great leap in the apr etc etc .....anyone had any success reclaiming in county courts
carcraft enfield, enfield charged me £350 for there special Gard x finish on my Audi. Purchased in Jan they did not doit at point of sale but asked me to bring the car back for the work to be carried out. in the mean time the branch have stopped the service, but ensure me it had been done , but no issued certificate. Having spoken to Gard x they have no record of the car being treated.I have now been issued with a fob off kit. 4 telephone calls no reply and two letters, small claims court here we come.
CarCraft are an extremely poor company to deal with. I paid 17,200 pounds for a car from CarCraft Lakeside which has an electrical problem with the airbag system. The car has been in to be looked at 4 times to try to resolve the problem which reoccurs after a month or so. The last time it was repaired it lasted over the 3 months period so I have been told even though it is a reoccurring problem I need to claim on my warranty. When I called to claim on the NAC’s CarCraft warranty they say they don't cover airbag faults. Carland have blatantly sold me a faulty car and want to wash there hands of me now refusing to look at the problem, I have had the car less than 9 month and done less than 3000 miles in it because of the problems.
I would recommend you steer clear of CarCraft or if you do purchase a car from these cowboys take a solicitor and a mechanic with you when you bye.
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Comments:
they even did not put enough petrol to get to the petrol station which was only 2- 3 miles away. they forgot to sign few doccuments, so i had to come back twice to them. i had to take time off work as they could not come to me to sign some papers 11 days after I bought my car. they therefore promissed me free service for one year!!!after 6 months I went to do the service and they could not find any evidence it was promissed for me free!!!i could not remember the name of the guy who promissed it would be free and even said he put it on the system when i asked for written proof of having it free for 1 year.very frustrated!!!!!very expensive!!!crafty people and liers!!!!
have a look at the videoabove copy and paste
carcrafty
The website was fairly easy to use and found a few cars that took my fancy. Then I found a car that fitted my criteria but it was based in the Birmingham showroom but it stated that it could be delivered to my local showroom in Chertsey, but I saw that if I wanted to hold the car ready for when I wanted to look at it. So I put a £100 deposit (which I was told was fully refundable) So I put the deposit down and a few minutes later I received a call from a salesman who spoke to me briefly about the car and said that they would get the car delivered to my local showroom the next day so I booked an appointment for a few days later with the salesman (as it was the only time I could fit it in).
The morning of the appointment I received a call and was told that the salesman I had dealt with was not in so I had to ask for someone else. Anyway after having a difficult time getting to the showroom (due to an accident on the M25) my husband and I were already frustrated and tired. But when we first got to the showroom we were approached by a friendly salesman, who took a few details and showed us a presentation. I told him about the car I had put a deposit on and he looked confused. So then he disappeared and went to his computer and told us to wait. After a few minutes he came back and then told us that the car wasn't there. So I told him that I was told beforehand that the car was going to be delivered there ready hence why I booked the appointment. So he told us to have a look around and again he disappeared back to speak to someone else… at this point we were getting quite annoyed. He then came back and told us that the car was still in another showroom and then told me that it would take a few days to get it delivered there but then kept trying to suggest other cars that were nothing like the car I was looking for. I kept explaining that the car I wanted was the car I actually was there for. So then he kept asking me about part exchange options and I told him about other offers I received from other dealers and he basically told me that they couldn’t give that amount to me for my car and told me about a more expensive car that I could get and again I repeated to him that I didn’t want any of the cars he suggested. So then again he disappeared and left us for another 5-10 minutes. We really had enough at this point and just went inside and sat down. After waiting for a while the guy came back with his “sales manager” and told us that they could go to get the car and bring it back in a few hours but as we had other things planned to do that day we couldn’t wait. So we said we had to go and that we wanted our deposit refunded. But he kept going on about how there may be other cars like the car I wanted but in showrooms closer to this one and they could get them there later that day, but we really had enough and just wanted to leave. He then started talking about arranging finance for the car that we hadn’t even seen “so it would be quicker for the sale to go through when the car arrived”. How could they try to sell a car to us when we hadn’t even seen it?? We told them straight that we didn’t want to wait, we had other offers, and that we had to go… again he continued to try and sell me other cars and wouldn’t let me leave. But I just turned around and told him that we didn’t want to stay and we wanted our money back and take our service elsewhere. Finally he got the message, sorted out the refund and printed a receipt. We left angry, upset, disappointed and seriously frustrated with the service and the company and will never recommend the company to anyone.
My son purchased a car from Carcraft and after 3 months the valves inside the manifold broke. The additional warranty he took out said the manifold was covered but when he rang up to book the car in for the work he was told it wasn't covered as the warranty only covers the manifold and not any valves etc associated with it - problem is you can't just replace the valves - you need to replace the whole manifold as it's a sealed unit (circa £600 vat fitting). I rang up the technicians who said it wasn't covered and asked for an explanation - I was told "its technical and you wouldn't understand that's why we don't explain over the phone - you have to write in" - I translated this as "you're woman so no point in trying to explain".... so off I went searching the internet for other people who have had similar problems. Anyway to cut a long story short I found the telephone number of the Carcraft Customer Services Manager on a blog (not sure which one) and gave her a ring. She listened to what i had to say- did some investigation at her end and the outcome is they have paid for the replacement part, provided a courtesy car for the duration of the repairs and we've contributed a small amount to the labour costs. So all in all a good result. I would recommend anyone to contact the Customer Services Manager - I dealt with a lady called Linzi and also Sandra and both were very helpful , kept me informed of progress on the repair (delays in vauxhall supplying the part) .
I purchased a car at carcraft on 9th March ... as soon I walked in there I was confronted by an salesman with an aggressive sales technique saying "how much can you afford a month!" I expressed that I was a single parent living off benefits and my old car a volvo S40 (2litre) had failed the mot on several occasions and was just looking .... I saw a car and asked the salesman if the new car was the same on fuel ect and he said yes .... I purchased the car and then within 48 found it did 20mpg and cost over £400 a year in road tax .... VERY CLEARLY the salesman had lied to me just to get a sale.... I telephone the after sales only to be met with abuse .... I returned the car on 31st March and requested a full refun otherwise I would take them to court ... needless to say that is where I am at ...
I feel very violated as a customer and feel that I have had all my rights taken away.....
http://www.ipetitions.com/petition/carcraft/
i and my pregnant wife Just recently bought a car from carcraft. had it now for 24hours. like most people i was talked into buying the NAC insurance. The salesman informed me that the car had been fully serviced , checked and was good to go. i spent about 4 hours in total with them. before the finance was processed i was asked to pay the deposit i had agreed to pay (£2000). this i thought was odd as they had not yet checked if i would be approved for credit. though i knew my credit rating was good.i was eventually given finance. during our discussions this finance agreement was based on an APR of 10.8%. after making us wait for ours , my wife was desperate to go as she was not feeling well. then the finance man came back with loads of forms to fill out. which i did. i picked the car up eventually at about 830pm.i was told to simply take the keys and go.
Over the next 24 hours i was shocked at several things. firstly there was no tax disc, the car had not been serviced for more than a year, no records of any work /service done to the car by carcraft, the APR on the finance was actually 22%. did not drive the car during the next day, but drove it in the evening when i got back from work. Started having concerns about the brake , it seemed weak and unresponsive sometimes. Now iam very concerned. I am going to speak to carcraft today to ascertain what they have to say for themselves.
Ultimately i blame myself. i should have checked out carcraft much better and not go on the assumption that they are very big and have many customers and so must be good. i should have investigated the asking price before buying( which was so obviously high ), should have had a better idea of the exchange value of my old car ( which they said was £1000), should have looked at the documents clearly before signing. believe me all , i feel like a plunker right now. most of you may agree. Their salesmen are very good.
However this is a very unethical company. How could they allow me to drive away with a car with no tax disc , obviously not been serviced and dangerous. They deceived me on the APR of the loan and on the true cost of the additional insurances taken.
I am less than 48 hours into my contract . can i get out of this . i plan to ask for this aggreement to be cancelled as the car is defective, i was mis-led by the sales team and i do not trust them anymore. the contract and hp documents with me are not signed by me. i don't know if it is normal to give customers unsigned copies of contract agreements and they keep the other. i was given so many documents to sign towards the end of my time there that i am not sure if i actually signed the contract agreement.
Really wish i had discovered this website before my purchase.
can anyone help or advice?. what are my options at this point ?.
can i get out of this?
i and my pregnant wife Just recently bought a car from carcraft. had it now for 24hours. like most people i was talked into buying the NAC insurance. The salesman informed me that the car had been fully serviced , checked and was good to go. i spent about 4 hours in total with them. before the finance was processed i was asked to pay the deposit i had agreed to pay (£2000). this i thought was odd as they had not yet checked if i would be approved for credit. though i knew my credit rating was good.i was eventually given finance. during our discussions this finance agreement was based on an APR of 10.8%. after making us wait for ours , my wife was desperate to go as she was not feeling well. then the finance man came back with loads of forms to fill out. which i did. i picked the car up eventually at about 830pm.i was told to simply take the keys and go.
Over the next 24 hours i was shocked at several things. firstly there was no tax disc, the car had not been serviced for more than a year, no records of any work /service done to the car by carcraft, the APR on the finance was actually 22%. did not drive the car during the next day, but drove it in the evening when i got back from work. Started having concerns about the brake , it seemed weak and unresponsive sometimes. Now iam very concerned. I am going to speak to carcraft today to ascertain what they have to say for themselves.
Ultimately i blame myself. i should have checked out carcraft much better and not go on the assumption that they are very big and have many customers and so must be good. i should have investigated the asking price before buying( which was so obviously high ), should have had a better idea of the exchange value of my old car ( which they said was £1000), should have looked at the documents clearly before signing. believe me all , i feel like a plunker right now. most of you may agree. Their salesmen are very good.
However this is a very unethical company. How could they allow me to drive away with a car with no tax disc , obviously not been serviced and dangerous. They deceived me on the APR of the loan and on the true cost of the additional insurances taken.
I am less than 48 hours into my contract . can i get out of this . i plan to ask for this aggreement to be cancelled as the car is defective, i was mis-led by the sales team and i do not trust them anymore. the contract and hp documents with me are not signed by me. i don't know if it is normal to give customers unsigned copies of contract agreements and they keep the other. i was given so many documents to sign towards the end of my time there that i am not sure if i actually signed the contract agreement.
Really wish i had discovered this website before my purchase.
can anyone help or advice?. what are my options at this point ?.
can i get out of this?
so after spotting this focus and test driving it we agreed to buy the car and after being in the place for 6 hours with a new born we just wanted to get out the place and it wasnt till we got home and i read the contract we realised that we had to pay £313 a mnth and the nac isnt worth the paper its written on im unable to afford the monthly direct debit iv been intouch with fianace company and they have told me to return the car and pay the diffrence im unable to return the car beacause i need a car for work is there any one that can help please.
i took for a test drive with the salesman and i told him that the hand brake was loose and told me nothing was wrong.
i agreed to go ahead and i told him i wanted to go for a finance agreement and my limit was £100 a month but i had a £500 deposit, the salesman said i did not need a deposit so i said fine i had been sitting for nearly 5 hours and the finance came through for £167 a month and that i got a nac warranty that automatically comes with it i thought fine lets go ahead so i drove away after waiting nearly 7 hours for the car,
a few weeks later my agreement started to come through and i have been charged nearly £1500 pound for my warranty and apr that is unbelievable and up front charges for going through a finance agreement all in all the cost of my car was nearly £5000 when the price in the car was £3300,
two days later i had to do a hill start well with me just passing test i used the hand brake i had the hand brake basically on the last notch and the car started rolling down the hill which could have caused a accident. i lost the car for a 1/2 day for getting the handbrake tightened.
i got my car serviced in feb as my 3months warranty had ran out with carcraft to kick my nac warranty in. the car came back and it had slight movement in the near side ball joint and they said my warranty would cover it, so i contacted nac as no garages had a nac account and they told me to take to carcraft to have a investigation, so i booked it in to have the investigation done and was told it was not covered due to wear and tear well i have bought a 02 reg car, i was angry with them because they were trying to tell me i had done it in the whole 4 month i had the car, they gave me a quote for the work at 79.99 but i told then not to go ahead with the work.
i collected the car that night and i could hear a grinding noise on the brakes but i didnt think anything of it.
the next morning i was driving to work and had to stop as it was a closed junction and my brakes failed and i went shooting out, i was lucky there was nothing coming, then the next day i was reversing the car and my brakes locked on, i have a friend who is mechanic and when he look the back brake shoe and come in half and jammed, i found it all a bit weird that my brakes were 100% until they got there hands on it. i got my ball joint done and the anti roll bar bracket snapped due to rust, then a few months later my wheel bearing went, then my exhaust now my clutch has gone and the mechanic has had to keep it for two days as the car will not go back together, this car has cost me a absolute fortune, the warranty is a waste a space, i am hoping someone can direct me to get help in trying to get some done about car craft, as i know cars do have wear and tear problems but all this in a year and half they must be having a laugh if anyone can help pls contact me on toni06-07@hotmail.com
As nac isnt registered as a proper company trading standards are powerless. All complaints regarding nac should go to the financial ombudsmen on the line of their blatent mis selling of these useless guarantees, the creature that handled the finance on my visit to carshaft rochdale told me i had to have the nac cover or finance would not get accepted and the usual great leap in the apr etc etc .....anyone had any success reclaiming in county courts
I would recommend you steer clear of CarCraft or if you do purchase a car from these cowboys take a solicitor and a mechanic with you when you bye.
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